The Etiquette Advantage In Business [Hardcover]

Could a better understanding of etiquette have prevented the Enron scandal? Well, lying to shareholders never constituted good manners in anyone's book, nor good business sense, so perhaps. Drawing such lines is what the Posts attempt in the early chapters of this updated version of their business etiquette book, where they equate good ethics with good business. But really, is the slope between saying that the boss is in a meeting (when he's not) and distorting P&L statements actually that slippery? In trying to suggest that it is, the early chapters of this book provide little helpful guidance on actionable business conduct and come dangerously close to mimicking an employee handbook. Once the authors leave behind the discussion of ethics, cubicle etiquette and general office building conduct-please, no singing to your iPod in the elevator-one finds the content one expects from the Posts, like a mini-course in wine selection, pointers on making small talk with anyone, tips for trouble-free business travel and modern-day rules for handshaking. (FYI, it's no longer gender-specific, and women should always extend a hand, even if wearing glamorous evening gloves.) Ultimately, such social tips are more useful than the Posts' advice to tell your boss that lying about his whereabouts makes you uncomfortable. The authors also include substantial content on conducting a well-mannered job search.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to an alternate Hardcover edition.

Peggy Post, the third generation of Post etiquette experts, and brother-in-law Peter Post have run a marketing-PR firm for 15 years. Here, they offer tips on interviewing and office courtesy; good telephone, e-mail, and correspondence manners; trade-show conduct; running a productive meeting; business entertaining; and doing business in a variety of countries. The authors also discuss a manager's obligations and responsibilities and address business clothing for men and women in separate chapters. The chapters are organized so that users can quickly turn to their areas of interest. Because of its thoroughness, this title would be very useful as a reference source. For the circulating collection, get Susan Morem's How To Gain the Professional Edge (Better Bks., 1997).ASusan C. Awe, Univ. of New Mexico Lib., Albuquerque
Copyright 1999 Reed Business Information, Inc.

Who says nice guys finish last? In today's competitive business environment, good sense and everyday manners can make the difference between getting ahead and being left behind.In The Etiquette Advantage in Businessetiquette authorities Peggy Post and Peter Post show you how to meet the challenges of the business world with the kind of self-confidence and poise that will propel you to the top.

Written for business people across the board, from the junior and mid-level range to upper management, from the home office worker to the overseas traveler, this comprehensive resource addresses all of the pressing issues in today's workplace.The Posts show you how to use personal skills to manage workers more effectively, make longer lasting contacts, win clients, and close deals--everything you need to know to get ahead in your career.In addition, they offer up-to-the-minute advice on such hot button issues as sex in the workplace, worker privacy, hiring and firing, and the relaxed standards on formality that are sweeping across many industries.

You'll also find practical advice on everything from writing persuasive business memos, letters, and e-mails to choosing the appropriate dress for both casual and formal offices; from planning and leading productive meetings to getting results at conventions and trade shows.There are tips on interviewing and conducting successful job searches; guidelines for business entertaining, from the company picnic to formal dinner parties; advice on using the latest technologies effectively--and courteously--and much more, including a detailed primer on the social customs you need to know when doing business abroad.

The CEO interview.the sales presentation to the board of directors.Dinner with the boss.Your assistant's annual review.The company picnic.The first meeting with a new client the start-up of your own business.The gift for your overseas host.

No matter the situation in which you find yourself, The Etiquette Advantage in Business will help you face the challenges of the corporate world with confidence.As today's workplace becomes increasingly more competitive, personal skills can make all the difference.Peggy Post and Peter Post will show you how to use everyday manners to get the results you want--and put yourself on the road to success.

Peggy Post represents the third generation of Post authors, the recognized authorities on etiquette.Peggy has provided etiquette advice to some of America's top corporations, drawing on a thirty-year career that has included work in the travel, banking, and relocation management industries.She writes monthly etiquette columns in Good Housekeeping and Parents, and has appeared on syndicated programs, including The Oprah Winfrey Show, Good Morning America, and Today; and in hundreds of newspapers and radio stations across the country.She is married to Emily's great-grandson Allen, and the couple resides in Florida.