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The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy
 
 

The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy [Hardcover]

Edward Keller , Jonathan Berry
4.2 out of 5 stars  See all reviews (18 customer reviews)
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From Publishers Weekly

There's a group of people, Keller and Berry posit, who are responsible for driving trends, influencing mass opinion and, most importantly, selling a great many products. These are the Influentials, the early adopters who had a digital camera before everyone else and who were the first to fly again after September 11. Like Malcolm Gladwell (The Tipping Point), these authors are keen to point out a common phenomenon and spin it for the edification of marketing executives. Their assertion is that 10% of Americans determine how the rest consume and live by chatting about their likes and dislikes. Keller and Berry spend most of the book bolstering their theory with extensive findings from Roper polls (both authors work for Roper). Following this is a suggested plan of action for capturing Influentials' interest, with suggestions on how to target them, how to sell and even how to treat them in a customer service setting. Being an Influential today is similar to being a Vanderbilt in a bygone era: "[T]he company should invite them in and engage them in a conversation... and keep tabs on them in the weeks that follow." Because its points are so concrete and straightforward, the book should have little trouble finding adherents who want to woo such a powerful consumer base. Keller and Berry's theories are compelling and exceedingly well researched, and should be a boon to anyone looking to promote the next big thing.
Copyright 2002 Reed Business Information, Inc.

From Library Journal

Veterans of RoperASW, Keller and Berry based their first book on decades of research through the Roper Polls. Their findings suggest that one in ten people affects the way everyone else thinks via word of mouth. Presenting profiles of 12 such "Influentials" along with results of the polls, the authors argue that the most influential people in America are often everyday people, folks in one's own neighborhood who are active in civics, charities, and religious institutions. The premise is that marketers who understand these dynamics can focus their resources on these individuals in order to influence everyone else. Though the authors support their arguments with an impressive array of statistics, provided in minute detail to substantiate the premise, a much more lively discussion of a similar theme can be found in Malcolm Gladwell's The Tipping Point. Clearly targeted toward practicing marketing professionals and business executives, this book is appropriate for libraries with specialized collections, such as those in business schools and advertising/PR agencies.
Stephen Turner, Turner & Assocs., San Francisco
Copyright 2002 Reed Business Information, Inc.

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Customer Reviews

18 Reviews
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Average Customer Review
4.2 out of 5 stars (18 customer reviews)
 
 
 
 
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5.0 out of 5 stars Keller hits the mark., July 3 2004
By 
Peter R. (New Jersey, USA) - See all my reviews
This review is from: The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy (Hardcover)
This is an important book for marketing professionals to understand the intellegence behind purchases. Many consider average consumers NOT to adequately shop around before making a large expensive purchase. But in fact, we generally ask others to help us. These are the influentials. So this book implies taking away the SEX in car advertizements, etc. For this I absolutely agree. A car is just a car. It has no feelings.
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3.0 out of 5 stars There *is* good information in here, Feb 11 2004
By 
L. Chu (Canada) - See all my reviews
(REAL NAME)   
This review is from: The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy (Hardcover)
There really is good information in this book. And some of the findings are certainly useful for understanding this important segment of the population.

However, the book reads like a 300+ page market research report. You are bombarded with statistic after statistic embedded in what seems to be every other sentence.

If you manage or market consumer products professionally, you will probably find this book useful. If you're reading this for personal interest, be aware that it is a bit tedious to read.

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5.0 out of 5 stars Statistics of the politically and socially active, Oct 28 2003
By 
Peter Hupalo (MN United States) - See all my reviews
(REAL NAME)   
This review is from: The Influentials: One American in Ten Tells the Other Nine How to Vote, Where to Eat, and What to Buy (Hardcover)
I agree with the other reviewer that the "influential" 10% selected for this book consists of people who are socially and/or politically active. That's how they were chosen. In my view, it wasn't really shown that this 10% of the population strongly influences the other 90%. Many statistics of this active 10% are given.

Influentials do tend to talk a lot.

Keller and Berry write "Influentials seem to have an aversion to keep things to themselves. ... They believe it's important to give others information that could help them." (p. 148).

So, what do we learn about Influentials?

* They are two times more likely to buy online than the average consumer. They like the convenience.

* They like to travel and tend to like to cook.

* They tend to be "tactical consumers," who shop around to get the best deal.

* Influentials tend to be interested in news, politics, the environment, health, technology, and science. They focus upon important "substantive, meaty areas."

* Influentials aren't particularly interested in celebrities, sports, fashion or TV culture. (They don't mind public television, because it's educational.)

* They value learning and tend to have active minds.

* They're not into bowling or extreme sports.

* Influentials feel they can control their destiny.

* 3 to 1, they would prefer to be entrepreneurs to top executives at big companies.

* They don't want to be extremely rich (not more so than non-influentials anyway). But, they want financial security.

* Influentials were early adopters of IRA's, 401(k), cell phones, and the Internet.

* Influentials read a lot, especially magazines and newspapers.

So, for marketers looking for information about the politically/socially active 10% of the population, this book provides many insights. Plus, I think it's interesting reading. However, for marketers looking for specific ways to reach this audience, "The Influentials" seems to offer only a few broad marketing ideas. For example, Keller and Berry write: "If there's a secret to advertising to Influentials, it is to be creative and informative."

And, the authors say companies must provide useful information. Keller and Berry write: "Succeeding with Influentials begins with information. A salient, meaningful piece of information is at the very least a conversation starter."

Another idea offered is sponsoring a community event or worthy cause. However, the authors point out that Influentials tend to be skeptical of advertising and messages can't just flow down from a company to Influentials. Influentials won't just blindly accept them. Influentials will listen to those they know, incorporating their experiences and their own personal experiences to determine the quality or usefulness of a product.

Influentials tend to be good listeners and get feedback from others. Partially, it's their wide experience though personal feedback that makes them a valuable source of information to others.

The book points out that Influentials represent an early majority of the market. Whether small cars, back to big SUV's, computers, cell phones, digital cameras, debit cards, or online computer access, Influentials tend to be early adopters of products that subsequently become popular with the general populace.

Keller and Berry tell us Influentials don't just adopt any product. They tend to adopt utilitarian products that really add to their lives. But, that seems to reduce marketing to the old maxim, "Build a better mouse trap and they will come," which many marketers don't accept.

So, overall, I think "The Influentials" is interesting reading, but I don't know that readers will find it full of useful marketing ideas.

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