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Product Description
Review
"A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise." -- San Jose Mercury News
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise. -- San Jose Mercury News --This text refers to an alternate Paperback edition.
A worthy study of the high, and often hidden, personal costs that people in certain occupations pay for agreeing to treat their feelings as merchandise. -- San Jose Mercury News --This text refers to an alternate Paperback edition.
Book Description
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
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First Sentence
In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index
In a section in Das Kapital entitled "The Working Day," Karl Marx examines depositions submitted in 1863 to the Children's Employment Commission in England. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index
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Most helpful customer reviews
1 of 1 people found the following review helpful
4.0 out of 5 stars
Defines and highlights the effects of emotional labor.,
By A Customer
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
Using the experiences of flight attendants, the author describes the stresses and effects of on-the-job "emotional labor". She also describes how dehumanizing such labor can be in an atmosphere of gender inequality, socioeconomic inequality, and the increasing rationalization of the workplace in the corporate pursuit of profits. An excellent and interesting read.
5.0 out of 5 stars
Great,
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
Fantastic work, great research...,great Subject, but need a follow up Book...to see how things are done now at DL...
0 of 4 people found the following review helpful
5.0 out of 5 stars
Haven't read it yet but-,
By A Customer
This review is from: The Managed Heart: Commercialization of Human Feeling (Paperback)
the reviewer from North Carolina is a drunk - and I wouldn't trust him as far as I could throw him-
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