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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Robert Spector (Author), Patrick D. McCarthy (Author) Average Customer Review: Not in stock; order now and we'll deliver when available Eligible for FREE Super Saver Shipping on orders over CDN$ 25. CDN$ 29.99 CDN$ 18.80
Book Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business... Read More |
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