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The Now Revolution: 7 Shifts to Make Your Business
 
 

The Now Revolution: 7 Shifts to Make Your Business [Hardcover]

BAER

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Product Description

Product Description

The social web has changed the way we do business forever

The future of your company is not in measured, considered responses and carefully planned initiatives. Business today is about near-instantaneous response. About doing the best you can with extremely limited information. About every customer being a reporter, and every reporter being a customer. About winning and losing customers in real-time, every second of every day. About a monumental increase in the findable commentary about our companies.

Having the time and information required to make a considered business decision is a luxury - a luxury that's quickly facing extinction. Yet business hasn't adapted to this evolution. And adapt you must.

This book isn't about how to "do" social media. Instead, The Now Revolution outlines how you must retool your organization to make real-time business work for you rather than against you. Read about seven shifts that will help you make your company faster, smarter, and more social:

  • Engineer a New Bedrock
  • Find Talent You Can Trust
  • Organize your Armies
  • Answer the New Telephone
  • Emphasize Response-Ability
  • Build a Fire Extinguisher
  • Make a Calculator

The Now Revolution is pushing you to adapt the way you do business, from the inside out. It impacts your organization culturally, operationally, and functionally. This book is your guide to making the changes you need, and to harnessing the potential of this new communication era.

From the Inside Flap

Today, business moves at the speed of thought. The web enables a perpetual cycle of interaction and feedback, and every status update or tweet that mentions your company or brand either helps or hurts your reputation in real-time. Customers expect a level of attentiveness and responsiveness that mostcompanies can't live up to. Can you?

In The Now Revolution, renowned marketers and socialmedia experts Jay Baer and Amber Naslund offer an effective seven-part plan to harness the power of the social web and adapt to the new era of instantaneous business.

Customers aren't going to wait for your next polished press release to decide if they like you and your products or services. Instead, they're choosing between you and your competition every second of every day—and talkingabout it online. Keeping up with them requires seven shifts that will make your business faster, smarter, and more social:

  • Strip away silos and overgrown business processes

  • Hire and empower a new type of employee

  • Organize internal teams for maximumexternal impact

  • Listen at the point of need

  • Travel the Humanization Highway and respondeffectively to customer inquiries

  • Plan for, find, and manage real-time crises

  • Redesign success metrics in a business world that's increasingly instantaneous

Real-time communication and social media have changed the way we do business—forever. The Now Revolution shows you how to adapt your organization to meet the expectations of today's always-on customer and harness the power of now.


Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.7 out of 5 stars (33 customer reviews)

6 of 6 people found the following review helpful
4.0 out of 5 stars This book may frustrate you (in a good and painful way :), Feb 16 2011
By Chris Moody (@cnmoody) "moody426" - Published on Amazon.com
This review is from: The Now Revolution: 7 Shifts to Make Your Business (Hardcover)
In case you've been living in a cave, Jay Baer and Amber Naslund have teamed up and published The NOW Revolution - 7 Shifts to Make Your Business Faster, Smarter, and More Social.

Their new book has been receiving rave reviews and I received a copy with the understanding that I would share my thoughts after reading it...

There is a high probability that this book will frustrate you.

Yes... frustrate you, but follow me here. Jay and Amber have decided to tackle the challenge businesses are facing to adjust to being social and not just doing social. For those of us in or around the "social" industry, we completely grasp this concept.

The NOW Revolution is organized into seven sections - the 7 shifts mentioned in the title. Each shift walks us through the process of becoming social, scalable and sustainable. There are action items, questions, summaries and plenty of additional documents linked via Microsoft Tag technology.

But, you're wondering why this book may frustrate you.

Most companies are not social.

Even the companies that do social.

Most companies have processes and organizational hierarchies that inhibit being social.

If you have a finger on the pulse of where you work... there is a good chance that reading an actionable guide of what you should or can do to infuse social into your business will lead you to the conclusion How the *$&^ am I going to make this happen?

Being a social company is not a fluffy thing. It isn't a trendy thing. It isn't creating cool content that is sharable. It is changing the entire culture of your organization and embracing the fact that there are TONS of things out of your control.

If this was an easy thing to do, we wouldn't need a book, guide, agency or consultant to help.

What will you get out of The NOW Revolution?

- Lots of ideas for things to do within the workplace
- A better understanding of scaling social
- What to look for and cultivate in employees to become more social
- How to handle real-time crises
- A more in-depth knowledge of what listening and monitoring really means
- Potentially frustrated, depressed or overwhelmed trying to make this happen

Again, I'd like to reinforce the fact that if this was easy... every company would be social. This book when read, understood and placed in the correct hands can be a catalyst to help you start the process of becoming social.

Who should read this?

- Ambitious, social savvy folks that don't mind overcoming adversity
- Executives who don't want to be years behind the curve (hint: you're already a few behind)
- Agencies and consultants that are tasked with improving or creating social strategies and business units

This book isn't a get rich quick scheme. It isn't a guide to monetize your blog. It isn't a direct aide to your personal brand. It isn't something one person can read and do themselves. However, this book is one that can be passed around to a few key folks and used as a guide to restructure, revamp, create or destroy business practices and processes.

The NOW Revolution is one of the better books I've seen to tackle the business and organizational challenges of social media and give you a roadmap to improve things.

4 of 4 people found the following review helpful
5.0 out of 5 stars The Now Revolution, Feb 18 2011
By Michael Gass - Published on Amazon.com
Amazon Verified Purchase(What's this?)
I recently ordered the Kindle version of this book allowing me to devour its contents on my iPad while traveling.

The Now Revolution is an essential book that will change your thinking on how your business needs to adapt. It is also an important read for ad agencies to better understand the struggles and mindset for creative solutions for their client's businesses.

This is the first book I've read that takes advantage of Microsoft Tags interspersed throughout the various chapters. These coded tags linked to additional online content, illustrations, video, podcasts and additional materials such as questionnaires, forms, quizzes, etc. A very beneficial addition to the book.

Jay and Amber do a great job of simplfying the steps needed to for a company to change its culture to deal with real-time communication, networking and create a culture that is more social. The book is chocked full of great illustrations, helpful insights and creative ideas.

The book introduces 7 key shifts that business leaders need to address along with laying out a plan for each.

Every person in the C-Suite of your company should read this book. The change in the way that we do business, in real-time, is one that will require the change of your company's culture. You will need 'all hands on deck' to successfully implement and sustain Jay and Amber's guidelines.

4 of 4 people found the following review helpful
4.0 out of 5 stars A book that makes the Social Media revolution more accessible, Feb 15 2011
By Scott Hepburn - Published on Amazon.com
This review is from: The Now Revolution: 7 Shifts to Make Your Business (Hardcover)
I read a book about once every five years. The last book I read cover-to-cover was probably Dan Brown's The Da Vinci Code. So it's no small feat that I made it through The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter and More Social by Jay Baer and Amber Naslund.

Luckily, it was a quick and accessible read.

First, let me point out what The NOW Revolution is NOT: It's not a how-to book. If you want a tutorial on how to use Twitter, how to create a Facebook Page, or how to write a corporate blog, this isn't the book for you.

What The NOW Revolution does well is lay out a vision for what a people-centric business could be. It offers guidelines for how you might organize people and processes to take advantage of the social web. And while it sometimes takes for granted the reader's familiarity with the norms, mores, cultures and behaviors of the social web, it provides easy to swallow suggestions for becoming more social.

The QR codes (images that can be scanned with a smart phone to direct you to an external web page) are a nice addition, and extend the book's value beyond what you get in print. And I like the way each chapter closes with a summary action plan.

If there's one shortcoming of the book, it's that I'm not sure who it's written for. An experienced social media consultant or strategist (and whomever you trust in that role BETTER have experience) will find it a little elementary. An C-Suiter untrained in social media may question some of the assumptions. And small businesses may find discussions of "internal teams" too big to be relevant to their business.

Still, there IS a workplace and marketplace revolution upon us, and we're all participants in it. The Now Revolution does a nice job making the shift seem less daunting. It teaches readers to embrace flexibility, agility, and adaptability. And for that, it's a worthwhile read.
 Go to Amazon.com to see all 33 reviews  4.7 out of 5 stars 

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