The One Minute Apology (Unabridged): A Powerful Way to Make Things Better Audio Cassette – Audiobook, Jan 30 2003
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From Publishers Weekly
Blanchard, bestselling author and "Chief Spiritual Officer" of the Ken Blanchard Companies, and literary agent McBride have created a simple parable designed to demonstrate Blanchard's fourth essential management secret-the apology (which follows goal-setting, praising and reprimanding). Immediately before a long holiday weekend, there's a corporate board meeting, and the president of the company learns of the board's disappointment with the company's failing performance. A meeting is scheduled for the following Tuesday to discuss what action to take. The president asks his assistant to meet with him on Monday. The assistant, a bright and loyal young fellow, goes to see the One Minute Manager for the weekend, seeking advice. There, amidst golf, dining and long conversation, the assistant learns that the president must apologize and take responsibility for the company's performance, even if this action costs him his job. The assistant learns about the value of apologies, as well, and impresses the One Minute Manager. This breezy book can be read quickly and its point is almost too obvious. The story is simple to the point of cliche, but the message will undoubtedly resonate in today's uncertain economy burdened by numerous instances of corporate greed and scandal where executives were unwilling to admit any wrongdoing.
Copyright 2002 Reed Business Information, Inc. --This text refers to the Hardcover edition.
“A shark-proof strategy for making everyone’s life better.” (Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive)
“Read The One Minute Apology and discover a secret power that will makes things better for you.” (Deepak Chopra)
“This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong.” (Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks)
“An invaluable resource for anyone who needs to say they’re sorry.” (Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc.)
“A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home.” (Cal Thomas, Syndicated Columnist) --This text refers to the Hardcover edition.
Top Customer Reviews
A recurring complaint of the ONE MINUTE MANAGER approach is that it routinely over-simplifies complex subjects. Well.... yeah, it does, and thank goodness. Life is complicated enough. Business moreso. What people need, what people want are simple solutions to help them solve problems or at least get STARTED solving a problem. This is where the ONE MINUTE APOLOGY is successful: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary.
Is there more to the act of "apologizing"? Are people affected by others' actions more deeply than this book implies? Is it more difficult to really show someone you've offended that you've truly changed your ways? Perhaps.
But this book goes a long way in helping people start down the road to reconciliation by offering up a simple way to say "I'm sorry" in a meaningful manner.
Apologies are very critical to our society and in all relationships. They are the "lubricant" that reduces the friction between people, groups and countries. Without them our entire history would be different. That is why Ken and Margret's superficial treatment of the subject is so frustrating and disappointing. They had the opportunity to really address the issue but instead they decided to provide the reader with a trite and overly simplistic story that provides the reader with minimal insight and information.
I hope another author picks up where Ken left off and publishes a book that truly addresses the issue of apologies.
I wish that the professional book reviewers would realize that the average reader has the ability and desire to digest a book that consists of something more than an overly simplistic "bedtime story".
Then when I was in my 40's I found myself in the position that I could be a One-Minute Manager myself, and worklife became fun. So now I find myself re-reading the One-Minute Manager series with a new perspective on worklife.
Now, why did they write this one on "Apology" - did the concept begin before or after the latest round of scandals in US business? Either way, it is trying to set a new moral high tone for those CEO's etc who have become as arrogant as the Roman Emperors of 2,000 years ago?
This little book provides the antidote - but unfortunately can't force such people to recognise that they have made a mistake in the first place, and owe an apology. No book can do that. Only the Board, Stockholders and the Legal system - but the latter tends to constrain them not to say 'Sorry' to anyone!
Oh, and it applies just as well to your personal/family life!
The entire story is so hokey that it's almost sickening. In the "perfect world" of the young man in which the story revolves around, every single comment made sounds like it's from an episode of Mr. Rogers. The story is just too much too handle for most people I know, and I cannot recommend this book based on this. The only advice I can offer to someone looking for a refreshing on aplogies is to go to your local bookstore, find this book, and to sit down for 10 minutes and flip through the pages in search for the large phrases that sum up the major points. Either that, or just read the summary on the last two pages. It will save you 15 dollars and a couple hours of your time.
OMA is a parable of pride preventing acknowledgement of error, and intervention of the One Minute Manager with RULES on the why and how of a proper apology. This is one of those Books of Life Concepts that one will have to read several times in order to fully "get it" and incorporate into one's life.
And, in the Forest Gump Chocolate Box Simile Department, Blanchard opines that life is also like the game of Monopoly - at the end, it all goes back into the box: "No matter how you push and shove for money, recognition, power, prestige, and possessions, when life is over, everything goes back into the box." Reviewed by TundraVision, Amazon Reviewer
Most recent customer reviews
I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. Read morePublished on April 23 2004 by Ron Atkins
This book fails on all fronts. The message is too trite to be of any value and the writing style is an insult to me. Read morePublished on March 21 2004 by John Upshot
As a professor of business ethics and management I was very encouraged when I came across Blanchard's latest book. Read morePublished on March 7 2004 by Ronald J. Hayden
The subject of apologies is much more complex than Ken and Margret would lead you to believe. The subject is a serious issue that needs to be handle in that fashion. Read morePublished on Feb. 20 2004 by L Clayton
I was mildly enlightened, and amused, by Ken's original One Minute Manager book; to bad his latest attempt at "making a buck" just insults me.Published on Feb. 6 2004
The authors and the publisher have taken pure pabulum and tried to convince the reading public that it is "pure simplistic genius". Read morePublished on Jan. 9 2004
The message of this book is Ok. To bad it is presented in a way that is so insulting to the reader. Read morePublished on Jan. 7 2004 by Delroy Riggs
Books like this are a major frustration. They promise so much but deliver so little. If the authors spent as much time on content as they did on being slick and cute this book... Read morePublished on Jan. 4 2004 by Dennis Malone
When I purchased the book I was expecting to learn something of value, and while I agree with the book's premise that apologies can be highly effective, it totally failed on... Read morePublished on Jan. 1 2004 by E. Elizabeth Brown
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