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The One Minute Apology (Unabridged): A Powerful Way to Make Things Better Audio Cassette – Audiobook, Jan 30 2003


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Audio Cassette, Audiobook, Jan 30 2003
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Product Details

  • Audio Cassette
  • Publisher: William Morrow; Unabridged edition (Jan. 30 2003)
  • Language: English
  • ISBN-10: 0060538244
  • ISBN-13: 978-0060538248
  • Product Dimensions: 18.2 x 11.3 x 2.1 cm
  • Shipping Weight: 91 g
  • Average Customer Review: 2.9 out of 5 stars  See all reviews (28 customer reviews)
  • Amazon Bestsellers Rank: #2,691,122 in Books (See Top 100 in Books)

Customer Reviews

2.9 out of 5 stars
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By Ron Atkins on April 23 2004
Format: Hardcover
I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. That said, some of these stories abecoming a bit cliche.
Blanchard does a good job of illustrating how an apology is not effective unless it is coupled with sincere change. The current business environment can use all the ethical advice it can get, so I gave this 4 stars for that. This book is ideal to pass around to co-workers and subordinates that do not normally read and need to receive printed advice in small doses. Serious scholars of management philosophy would be better suited to go elsewhere.
On the plus side, you could easily read this book in the bookstore while waiting for your son to pick out a CD.
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Format: Hardcover
I have to admit: this is only the second ONE MINUTE MANAGER book I have read. While I appreciate the brevity and conciseness Blanchard uses in these books, I find the stories he wraps these messages in to be, well, trite. That said, I found THE ONE MINUTE APOLOGY to be of interest enough to overlook that drawback. Sure, it's still a rather silly story delivering the message, but the message itself is solid, rock-solid.
A recurring complaint of the ONE MINUTE MANAGER approach is that it routinely over-simplifies complex subjects. Well.... yeah, it does, and thank goodness. Life is complicated enough. Business moreso. What people need, what people want are simple solutions to help them solve problems or at least get STARTED solving a problem. This is where the ONE MINUTE APOLOGY is successful: it takes a very complex (and emotional) issue and gives the reader a very easy step-by-step approach to making amends when it's appropriate and necessary.
Is there more to the act of "apologizing"? Are people affected by others' actions more deeply than this book implies? Is it more difficult to really show someone you've offended that you've truly changed your ways? Perhaps.
But this book goes a long way in helping people start down the road to reconciliation by offering up a simple way to say "I'm sorry" in a meaningful manner.
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By John Upshot on March 21 2004
Format: Hardcover
This book fails on all fronts. The message is too trite to be of any value and the writing style is an insult to me.
The "One Minute Manager" was bad enough but this latest entry in the series is just grasping at straws. Ken, it is time to retire..... Please.
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Format: Hardcover
As a professor of business ethics and management I was very encouraged when I came across Blanchard's latest book. Managers are often faced with situations where they do make the wrong decisions due to poor judgement or lack of proper data; This will never change. But on the other hand how they handle these situations after the fact often becomes a matter of ethics (and good sound management). A key tool in these situations is an apology (in all of its various forms).
To bad Blanchard took the very critical and complex tool of the apology and made it into a trivial "pop-science". Making material readable is very important, but making it trival is totally unacceptable and does a tremendous disservice to the reader and the material.
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Format: Hardcover
The subject of apologies is much more complex than Ken and Margret would lead you to believe. The subject is a serious issue that needs to be handle in that fashion. It cannot be handled as a fairytale/bedtime story.
At this rate in a couple of years Ken will be coming out with books like "The One Minute President", "The One Minute Hostage Negotiation", "The One Minute Brain Surgeon",...
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By A Customer on Feb. 6 2004
Format: Hardcover
I was mildly enlightened, and amused, by Ken's original One Minute Manager book; to bad his latest attempt at "making a buck" just insults me.
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By A Customer on Jan. 9 2004
Format: Hardcover
The authors and the publisher have taken pure pabulum and tried to convince the reading public that it is "pure simplistic genius". Nothing could be further from the truth.
It is true that the writing style is simple but it is also true that the writing addresses the issue in a highly simplistic fashion. I am not sure what world Ken and Margret live in but it is one that I am not familiar with. Their book reduces the highly complex world of business, the military and other endeavors to a one-dimensional cartoon strip. If managers were to ignore all they knew and applied the "secrets" that Ken proposes they would find themselves very quickly ending their careers. Maybe Ken and Margret are simple minded, but the rest of the adult world is not.
Please save us from any more "one minute manager" dribble.
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Format: Hardcover
The message of this book is Ok. To bad it is presented in a way that is so insulting to the reader. Does Ken and the publisher think that the average business reader is so inept that the only thing that they can understand, and the only thing that will hold their interest is a simple minded fair tale? Please stop insulting us.
It is very disturbing that business books have consistently progressed from being college level books in the 80s (e.g., "In Search of Excellence") to grade school level books in the 2000s (e.g. "Who Ate My Cheese"). It is not surprising that US managers are so rapidly loosing ground to their foreign counterparts.
I am sure that there are other, lesser know books at Amazon that have much better content on the subject but yet don't talk down to the reader.
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