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Blanchard, bestselling author and "Chief Spiritual Officer" of the Ken Blanchard Companies, and literary agent McBride have created a simple parable designed to demonstrate Blanchard's fourth essential management secret-the apology (which follows goal-setting, praising and reprimanding). Immediately before a long holiday weekend, there's a corporate board meeting, and the president of the company learns of the board's disappointment with the company's failing performance. A meeting is scheduled for the following Tuesday to discuss what action to take. The president asks his assistant to meet with him on Monday. The assistant, a bright and loyal young fellow, goes to see the One Minute Manager for the weekend, seeking advice. There, amidst golf, dining and long conversation, the assistant learns that the president must apologize and take responsibility for the company's performance, even if this action costs him his job. The assistant learns about the value of apologies, as well, and impresses the One Minute Manager. This breezy book can be read quickly and its point is almost too obvious. The story is simple to the point of cliche, but the message will undoubtedly resonate in today's uncertain economy burdened by numerous instances of corporate greed and scandal where executives were unwilling to admit any wrongdoing.
Copyright 2002 Reed Business Information, Inc. --This text refers to the Hardcover edition.
“A shark-proof strategy for making everyone’s life better.” (Harvey Mackey, author of Swim with the Sharks Without Being Eaten Alive)
“Read The One Minute Apology and discover a secret power that will makes things better for you.” (Deepak Chopra)
“This delightful story highlights the wisdom and power that is contained in an honest admission of being wrong.” (Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen, authors of Fish!, Fish! Tales and Fish! Sticks)
“An invaluable resource for anyone who needs to say they’re sorry.” (Robert J. Nugent, Chariman and CEO, Jack in the Box, Inc.)
“A testimony to the powers of repentance and forgiveness and how they improve relationships, your business and your home.” (Cal Thomas, Syndicated Columnist) --This text refers to the Hardcover edition.
I have enjoyed reading the One Minute Manager series of books and cut my teeth on Ken Blanchard's situational management style in undergraduate school. Read morePublished on April 23 2004 by Ron Atkins
This book fails on all fronts. The message is too trite to be of any value and the writing style is an insult to me. Read morePublished on March 21 2004 by John Upshot
As a professor of business ethics and management I was very encouraged when I came across Blanchard's latest book. Read morePublished on March 7 2004 by Ronald J. Hayden
The subject of apologies is much more complex than Ken and Margret would lead you to believe. The subject is a serious issue that needs to be handle in that fashion. Read morePublished on Feb. 20 2004 by L Clayton
I was mildly enlightened, and amused, by Ken's original One Minute Manager book; to bad his latest attempt at "making a buck" just insults me.Published on Feb. 6 2004
The authors and the publisher have taken pure pabulum and tried to convince the reading public that it is "pure simplistic genius". Read morePublished on Jan. 9 2004
The message of this book is Ok. To bad it is presented in a way that is so insulting to the reader. Read morePublished on Jan. 7 2004 by Delroy Riggs
Books like this are a major frustration. They promise so much but deliver so little. If the authors spent as much time on content as they did on being slick and cute this book... Read morePublished on Jan. 4 2004 by Dennis Malone
When I purchased the book I was expecting to learn something of value, and while I agree with the book's premise that apologies can be highly effective, it totally failed on... Read morePublished on Jan. 1 2004 by E. Elizabeth Brown