- Paperback: 584 pages
- Publisher: ASQ Quality Press; 2 edition (Feb 1 2005)
- Language: English
- ISBN-10: 0873896394
- ISBN-13: 978-0873896399
- Product Dimensions: 25.1 x 17.8 x 3.8 cm
- Shipping Weight: 1.1 Kg
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Amazon Bestsellers Rank:
#136,597 in Books (See Top 100 in Books)
- #12 in Books > Home & Garden > How-to & Home Improvements > Hand Tools
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Product Details |
Product Description
Product Description
The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly used, and some created by the author and not available elsewhere. The reader will find the widely used seven basic quality control tools (for example, fishbone diagram, and Pareto chart) as well as the newer management and planning tools. Tools are included for generating and organizing ideas, evaluating ideas, analyzing processes, determining root causes, planning, and basic data-handling and statistics.
The book is written and organized to be as simple as possible to use so that anyone can find and learn new tools without a teacher. Above all, this is an instruction book. The reader can learn new tools or, for familiar tools, discover new variations or applications. It also is a reference book, organized so that a half-remembered tool can be found and reviewed easily, and the right tool to solve a particular problem or achieve a specific goal can be quickly identified. With this book close at hand, a quality improvement team becomes capable of more efficient and effective work with less assistance from a trained quality consultant. Quality and training professionals also will find it a handy reference and quick way to expand their repertoire of tools, techniques, applications, and tricks.
For this second edition, Tague added 34 tools and 18 variations. The "Quality Improvement Stories" chapter has been expanded to include detailed case studies from three Baldrige Award winners. An entirely new chapter, "Mega-Tools: Quality Management Systems," puts the tools into two contexts: the historical evolution of quality improvement and the quality management systems within which the tools are used.
This edition liberally uses icons with each tool description to reinforce for the reader what kind of tool it is and where it is used within the improvement process.
Inside This Book
(Learn More)
First Sentence
The Tool Matrix (Table 1.1, page 8) lists all the tools in the book and categorizes them in three different ways to help you find the right one. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
The Tool Matrix (Table 1.1, page 8) lists all the tools in the book and categorizes them in three different ways to help you find the right one. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
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There are no customer reviews yet on Amazon.ca
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
5.0 out of 5 stars (15 customer reviews)
21 of 21 people found the following review helpful
5.0 out of 5 stars
As useful as it gets, May 27 2006
By Avellanas - Published on Amazon.com
This review is from: The Quality Toolbox, Second Edition (Paperback)
This is just about the most relevant and useful quality book I have come across. It provides a comprehensive library of tools to use to solve different kinds of problems. Many of the tools covered in this book are covered elsewhere, but in this case the author has a knack for guiding the reader through a set-by-step process in a way that it was very easy for me to instantly apply the tools to my job.I also welcomed the fact that the book covers the overall history of the different quality methodologies. This is important because there are many choices to be made when it comes to choosing a quality methodology, so knowing where a tool came from helps you determine whether it applies to your particular problem.
If your job relates to quality, this is money well spent.
24 of 26 people found the following review helpful
5.0 out of 5 stars
A book for the real world of problem solving !, May 5 1999
By A Customer - Published on Amazon.com
This review is from: The Quality Toolbox (Paperback)
This book is for the people that want to solve quality problems. For those of you that want to know the theory and never do anything with it but teach, would not want to read this book (no big words or long formulas). For the rest of us that are in the real world and need some structure to resolve quality problems (in the real world) GET THIS BOOK! It is a cookbook of how to USE these tools and when to use them. Best front line quality tool source I have ever seen (and I have 4 book shelves full of them).
10 of 10 people found the following review helpful
5.0 out of 5 stars
A choice of a variety tools for quality, July 26 2005
By Carlos F. Pola Torroella - Published on Amazon.com
This review is from: The Quality Toolbox, Second Edition (Paperback)
In updating this book, Tague has added more than 30 tools and several variations. This book gives easy to follow step by step instructions for the tools to be used. Second edition uses icons with each tool description which makes easy to identify the tool and the applications for the reader.
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