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The SPEED of Trust: The One Thing that Changes Everything [Abridged, Audiobook] [Audio CD]

Stephen M.R. Covey
4.8 out of 5 stars  See all reviews (14 customer reviews)
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Book Description

Oct. 17 2006
From Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high–performance, successful organization.
For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

Frequently Bought Together

The SPEED of Trust: The One Thing that Changes Everything + The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change + The 8th Habit: From Effectiveness to Greatness
Price For All Three: CDN$ 34.04

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Product Description

From Publishers Weekly

Trust is so integral to our relationships that we often take it for granted, yet in an era marked by business scandals and a desire for accountability this book by leadership expert Covey is a welcome guide to nurturing trust in our professional and personal lives. Drawing on anecdotes and business cases from his years as CEO of the Covey Leadership Center (which was worth $160 million when he orchestrated its 1997 merger with Franklin Quest to form Franklin Covey), the author effectively reminds us that there's plenty of room for improvement on this virtue. Following a touching foreword by father Stephen R. Covey (author of The 7 Habits of Highly Effective People and related books), the junior Covey outlines 13 behaviors of trust-inspiring leaders, such as demonstrating respect, creating transparency, righting wrongs, delivering results and practicing accountability. Covey's down-to-earth approach and disarming personal stories go a long way to establish rapport with his reader, though the book's length and occasional lack of focus sometimes obscure its good advice. (Oct.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to the Hardcover edition.


"This much-needed [audio]book provides many practical examples of how greater trust produces better results, at less cost . . . at work and in life. It's invaluable." -- Spencer Johnson, M.D., author of Who Moved My Cheese?

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Most helpful customer reviews
15 of 16 people found the following review helpful
By Donald Mitchell #1 HALL OF FAME TOP 50 REVIEWER
Trust can make things easier, and distrust can definitely make things much harder. You already know that. But do you know how to check out where you need to change in order to create more beneficial trust? The Speed of Trust can help those who need a template for such self-examination.

Mr. Stephen M. R. Covey is the son of Dr. Stephen R. Covey of 7 Habits of Highly Effective People fame. If you've read that famous book, you may remember young Stephen referred to by his father as the seven-year-old son who was asked to keep the yard "clean and green" and did neither at first. Dr. Covey writes the foreword for this book and refers to that example. Ms. Rebecca Merrill helped with the writing of Dr. Stephen R. Covey's book First Things First which was coauthored by Roger Merrill.

Trust is expressed by a paradigm that includes five waves of trust (self trust based on the principle of credibility, relationship trust based on the principle of proper behavior, organizational trust based on the principle of alignment, market trust based on the principle of reputation, and societal trust based on the principle of contribution). Most of the book is taken up with examining those five waves and their underlying principles. The core of the book comes, however, in the 13 behaviors that establish trust (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). Each section of the book comes with ways to check on your performance and to create plans for improvement.

This book is by far the best development of the subject of creating and restoring trust that I have read. That makes the book an essential reference.
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2 of 2 people found the following review helpful
4.0 out of 5 stars A good read for leaders July 25 2009
I recently heard Mr. Covey speak on the subject and I was really impressed with his presentation, so I thought it would be a good idea to pick up the book and get a more in depth understanding of the subject. Really good read. He presents the ideas clearly and the ideas are also laid out in a logical, readable and organized manner. Great stories, personal illustrations and anecdotes give flavor to the main content. My only complaint is that some of the chapters feel a little redundant and the entire subject probably should be properly explained in about 200 pages. The book is just around 300 pages. Still worth the read.
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I was given The Speed of Trust: The One Thing That Changes Everything last year by the group leader of the 7 Habits of Highly Effective People Signature Workshop I attended last year. Like many reviewers on the Internet I was worried that Covey Jr. wouldn't be able to add much to the conversation that his father had started and rather he was just making use of the family name.

My suspicions were way off base. Covey Jr. does an excellent job of discussing 'the one thing that changes everything.' He provides excellent examples of how building trust ' both personally and within an organization ' leads to better results, faster paths to excellence and greater efficiency.

Covey Jr. presents a 360 degree action plan for building trust, first with yourself right through your organization. He doesn't sugar coat the process pretending that's as easy as flipping a switch but he does provide proof of concept that it can be done.

Just as his father has seven steps to become highly effective, 'lil Covey presents four broad subject headings that are then broken down into smaller steps:

1. The Five Waves of Trust
2. Four Cores of Credibility
3. Thirteen Behaviours
4. Smart Trust

If you enjoyed The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey or Good to Great: Why Some Companies Make the Leap...and Others Don't by Jim Collins then you'll definitely enjoy this book.

I reviewed this book in more detail on my Web site: [...]
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5.0 out of 5 stars Great book Dec 10 2009
A few months ago, I read both the "The 7 habits of Highly effective people" and then "The 8th habit, from effectiveness to greatness", from Stephen R. Covey, Stephen M.R. Covey's father. I worried that the son got published because of his father's success. I was wrong.
I was very pleased with this book. It is so clear, so easy to read, so useful, so well structured, it seemed too good to be true. I really enjoyed how he simplified very hard concepts into tips that are easy to instantly put into action!
Loved it. It is a great book, a must read!
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6 of 8 people found the following review helpful
We all read books through our own lens. As a coach and consultant to boards of directors, I see The Speed of Trust as essential reading for any leader on any board. Whatever the Sarbanes-Oxley Act and all the other rules and checklists may hope to impose, the fundamental input for effective boards is TRUST. I call it the "currency of the boardroom".

Stephen has taken what is often passed off as "airy-fairy" and made it both tangible and accessible. His superb examples and illustrations from real life help the reader quickly see the empirical evidence that trust truly speeds up everything. Trust saves time -- Trust saves money. Even more, he has identified, explained, and elaborated on 13 behaviors that enable anyone to establish and enhance trust in any relationship.

Building on the legacy that his father has built, the younger Covey gives us all solid advice and important tools to live lives of character. And while many of us may buy this book with the hopes of helping our professional lives, it will immediately impact our personal lives.

You'll want everyone close to you to read it, too. I've already given out several copies!
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Most recent customer reviews
5.0 out of 5 stars Excellent and so applicable to any and all relationships
Excellent and so applicable to any and all relationships, with excellent personal examples that help the reader see how the lesson might apply in one's own life. Read more
Published 6 days ago by Alma Funk
5.0 out of 5 stars Not a concept but an action
A must read for those who have doubts about the value of trust
Published 1 month ago by Ray Perras, Peak Performance Coach, Bestselling author of AïM for Life Mastery
5.0 out of 5 stars Ive got to reread this book.
Trust is everything and Stephen shows how to earn it. Whether its a banking system or a romantic relationship. Kids adults everyone relies on it.
Published 6 months ago by W. Wilkinson
5.0 out of 5 stars Easy to read, effective concept
This is an easy-to-read book, with some very simple concepts that one can put in place immediately to make your workplace better. Read more
Published 6 months ago by N. Joyce
5.0 out of 5 stars Great topic, timeless truths
Stephen Covey has done it again. This book gets to the heart of what happens when people/organizations build on a foundation of trust, and when they don't. Read more
Published 7 months ago by K. Schwende
4.0 out of 5 stars Great book!
This is a great book to read for anyone who is looking to collobrate with other businesses. The speed of trust is a great read.
Published 12 months ago by S. Neilon
5.0 out of 5 stars how to increase your impact
I heard someone that this was one of the best books they have read in 10 years. After reading I must say I feel the same. Read more
Published 14 months ago by Stanley Dumornay
5.0 out of 5 stars Thank you - great service!
Been intrigued by this book for quite some time... ordered in tandem with 'The 7 habits of highly effective ppl'... look forward to savoring both. Read more
Published on Jan. 3 2012 by NS
5.0 out of 5 stars The Speed of Trust
This book has every day language that all ranges of readers and people with experience in the workforce can relate to. I would definitely recommend this as a gift.
Published on Nov. 28 2008 by Gift Receiver
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