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The SPEED of Trust: The One Thing That Changes Everything [Paperback]

Stephen M.R. Covey , Stephen R. Covey , Rebecca R. Merrill
4.8 out of 5 stars  See all reviews (12 customer reviews)
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Book Description

Feb. 5 2008
With nearly 750,000 copies in print, this instant classic shows that establishing trust is “the one thing that changes everything” (Marcus Buckingham, coauthor of Now, Discover Your Strengths) in both business and life.

Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees, and constituents—is the essential ingredient for any high–performance, successful organization.

For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the broadest, most indirect interaction—and how to establish trust immediately so that you and your organization can forego the time–killing, bureaucratic check–and–balance processes so often deployed in lieu of actual trust.

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The SPEED of Trust: The One Thing That Changes Everything + The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
Price For Both: CDN$ 28.86


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Product Description

From Publishers Weekly

Trust is so integral to our relationships that we often take it for granted, yet in an era marked by business scandals and a desire for accountability this book by leadership expert Covey is a welcome guide to nurturing trust in our professional and personal lives. Drawing on anecdotes and business cases from his years as CEO of the Covey Leadership Center (which was worth $160 million when he orchestrated its 1997 merger with Franklin Quest to form Franklin Covey), the author effectively reminds us that there's plenty of room for improvement on this virtue. Following a touching foreword by father Stephen R. Covey (author of The 7 Habits of Highly Effective People and related books), the junior Covey outlines 13 behaviors of trust-inspiring leaders, such as demonstrating respect, creating transparency, righting wrongs, delivering results and practicing accountability. Covey's down-to-earth approach and disarming personal stories go a long way to establish rapport with his reader, though the book's length and occasional lack of focus sometimes obscure its good advice. (Oct.)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to the Hardcover edition.

Review

Covey convincingly validates our experience at Dell -- that trust has a bottom-line impact on results and that when trust goes up, speed goes up while costs come down. This principle applies not only in our professional relationships with customers, business partners, and team members but also in our personal relationships, which makes this insightful book all the more valuable."
-- Kevin Rollins, President and CEO, Dell Inc.

"This book can change lives. Covey helps us understand how to nurture and inspire immediate trust in every encounter, which is the foundation for true and lasting success in life. A very interesting and enlightening read."
-- Larry King

"Covey brilliantly focuses on that overlooked bedrock of democratic capitalism -- trust. Like the air we breathe, we too often take this critical intangible for granted. As Covey makes clear, we do so at our ultimate competitive peril."
-- Steve Forbes, President and CEO, Forbes

"Want to be an irresistible positive force? Combine personal responsibility with compassion and respect for others. Want to know how to do this perfectly? Read The Speed of Trust."
-- Dr. Laura Schlessinger, internationally syndicated radio host and author of The Proper Care and Feeding of Marriage

"Covey's book underscores the single most important factor -- the substrate -- that will determine the success (or failure) of any organization in the 21st century: TRUST. This is a powerful read: brave, imaginative, amazingly prescient, and backed up by empirical and analytical heft. A must-read for anyone in a position of responsibility, from a support group to a global corporation."
-- Warren Bennis, Distinguished Professor of Business Administration, USC, and author of On Becoming a Leader

"This much-needed book provides many practical examples of how greater trust produces better results, at less cost, sooner -- at work and in life. It's invaluable."
-- Spencer Johnson, M.D., author of Who Moved My Cheese? and coauthor of The One Minute Manager

"Stephen Covey's work changed the world. I'd bet the price of this exciting book and more that his son, Stephen M. R. Covey, will have at least as much impact. The Speed of Trust is an amazing book, starting with its novel and powerful title -- my greatest wonder was why it hadn't been written before. From the epigraph -- 'Speed happens when people truly trust each other' -- to the closing bell, this is a book worth savoring -- and implementing."
-- Tom Peters

"When I received this book and was asked to read it and offer my comments, my first impulse was, 'I don't have the time.' However, as I read the foreword, then the first few chapters, I could not put it down. It is exactly what business leaders need today. This book gets to the core roots of ethical behavior and integrity and how 'trusted' leaders and organizations do things better, faster, and at lower cost. Everyone should make the time to read this book."
-- Nolan D. Archibald, Chairman and CEO, The Black & Decker Corporation

"I am happier when I am trusted, and I bet you are too. Covey has done a masterful job teaching that trust is conditioned on our behavior and that we can consciously shift our behavior to deserve trust. This one realization can change your life. This is the best book by a Covey since 7 Habits."
-- Richard Carlson, Ph.D., author of Don't Sweat the Small Stuff and Don't Get Scrooged

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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most helpful customer reviews
15 of 16 people found the following review helpful
By Donald Mitchell #1 HALL OF FAME TOP 50 REVIEWER
Format:Hardcover
Trust can make things easier, and distrust can definitely make things much harder. You already know that. But do you know how to check out where you need to change in order to create more beneficial trust? The Speed of Trust can help those who need a template for such self-examination.

Mr. Stephen M. R. Covey is the son of Dr. Stephen R. Covey of 7 Habits of Highly Effective People fame. If you've read that famous book, you may remember young Stephen referred to by his father as the seven-year-old son who was asked to keep the yard "clean and green" and did neither at first. Dr. Covey writes the foreword for this book and refers to that example. Ms. Rebecca Merrill helped with the writing of Dr. Stephen R. Covey's book First Things First which was coauthored by Roger Merrill.

Trust is expressed by a paradigm that includes five waves of trust (self trust based on the principle of credibility, relationship trust based on the principle of proper behavior, organizational trust based on the principle of alignment, market trust based on the principle of reputation, and societal trust based on the principle of contribution). Most of the book is taken up with examining those five waves and their underlying principles. The core of the book comes, however, in the 13 behaviors that establish trust (talk straight, demonstrate respect, create transparency, right wrongs, show loyalty, get better, confront reality, clarify expectations, practice accountability, listen first, keep commitments, and extend trust). Each section of the book comes with ways to check on your performance and to create plans for improvement.

This book is by far the best development of the subject of creating and restoring trust that I have read. That makes the book an essential reference.
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6 of 8 people found the following review helpful
Format:Hardcover
We all read books through our own lens. As a coach and consultant to boards of directors, I see The Speed of Trust as essential reading for any leader on any board. Whatever the Sarbanes-Oxley Act and all the other rules and checklists may hope to impose, the fundamental input for effective boards is TRUST. I call it the "currency of the boardroom".

Stephen has taken what is often passed off as "airy-fairy" and made it both tangible and accessible. His superb examples and illustrations from real life help the reader quickly see the empirical evidence that trust truly speeds up everything. Trust saves time -- Trust saves money. Even more, he has identified, explained, and elaborated on 13 behaviors that enable anyone to establish and enhance trust in any relationship.

Building on the legacy that his father has built, the younger Covey gives us all solid advice and important tools to live lives of character. And while many of us may buy this book with the hopes of helping our professional lives, it will immediately impact our personal lives.

You'll want everyone close to you to read it, too. I've already given out several copies!
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5.0 out of 5 stars Ive got to reread this book. April 19 2014
Format:Paperback|Verified Purchase
Trust is everything and Stephen shows how to earn it. Whether its a banking system or a romantic relationship. Kids adults everyone relies on it.
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5.0 out of 5 stars Easy to read, effective concept April 7 2014
Format:Kindle Edition|Verified Purchase
This is an easy-to-read book, with some very simple concepts that one can put in place immediately to make your workplace better. I have enjoyed working through these concepts and have noted a difference in the workplace through a shift in how I am seeing things, and creating trust. Recommended
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5.0 out of 5 stars Great topic, timeless truths March 17 2014
Format:Hardcover|Verified Purchase
Stephen Covey has done it again. This book gets to the heart of what happens when people/organizations build on a foundation of trust, and when they don't. It's a fascinating read, and I highly recommend this book to everyone!
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4.0 out of 5 stars Great book! Oct. 4 2013
Format:Paperback|Verified Purchase
This is a great book to read for anyone who is looking to collobrate with other businesses. The speed of trust is a great read.
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Most recent customer reviews
5.0 out of 5 stars how to increase your impact
I heard someone that this was one of the best books they have read in 10 years. After reading I must say I feel the same. Read more
Published 12 months ago by Stanley Dumornay
5.0 out of 5 stars Thank you - great service!
Been intrigued by this book for quite some time... ordered in tandem with 'The 7 habits of highly effective ppl'... look forward to savoring both. Read more
Published on Jan. 3 2012 by NS
5.0 out of 5 stars Just like dad, this Covey delivers paradigm shifting ideas
I was given The Speed of Trust: The One Thing That Changes Everything last year by the group leader of the 7 Habits of Highly Effective People Signature Workshop I attended last... Read more
Published on Dec 30 2009 by Mathieu Yuill
5.0 out of 5 stars Great book
A few months ago, I read both the "The 7 habits of Highly effective people" and then "The 8th habit, from effectiveness to greatness", from Stephen R. Covey, Stephen M.R. Read more
Published on Dec 10 2009 by Annik Jobin
4.0 out of 5 stars A good read for leaders
I recently heard Mr. Covey speak on the subject and I was really impressed with his presentation, so I thought it would be a good idea to pick up the book and get a more in depth... Read more
Published on July 25 2009 by Jordan Majeau
5.0 out of 5 stars The Speed of Trust
This book has every day language that all ranges of readers and people with experience in the workforce can relate to. I would definitely recommend this as a gift.
Published on Nov. 28 2008 by Gift Receiver
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