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The Secret: What Great Leaders Know -- And Do [Hardcover]

Ken Blanchard , Mark Miller
4.4 out of 5 stars  See all reviews (9 customer reviews)
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The Secret: What Great Leaders Know and Do The Secret: What Great Leaders Know and Do
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Book Description

Oct. 1 2009
Thoroughly updated for today's leaders in tough economic times, The Secret (with over 250,000 copies sold) answers the question that most leaders ask themselves at some point in their career, "What do I need to do to be a great leader?" This revised and expanded edition features a completely new section on teaching the SERVE model outlined in the book in your organization, a new introduction by John Maxwell, and additional material clarifying and expanding upon the concept of servant leadership, the idea at the heart of the book.

Frequently Bought Together

The Secret: What Great Leaders Know -- And Do + Raving Fans: A Revolutionary Approach to Customer Service + One Minute Manager
Price For All Three: CDN$ 53.27


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Product Description

From Publishers Weekly

Debbie, the heroine of this insipid business novella, is an archetypal customer relations executive who fails to wring improved performance from her micro-managed and dispirited subordinates. CEO Jeff takes her under his wing to impart the wisdom of "servant leadership" as exemplified by such figures as Jimmy Carter, Spartacus and, most of all, Jesus of Nazareth. Under his mentor, Debbie realizes that a leader’s role is to inspire and empower underlings both in the workplace and in their personal lives. She learns to delegate so that she can focus on "vision" and "values." She commits herself to a project of "Reinventing Continuously" and she comes to understand that, since people are essences, not constructs, it’s better to leverage employees’ strengths rather than trying to fix their shortcomings; hiring decisions are therefore all-important and should involve no less than four exhaustive interviews. Armed with these principles, Debbie makes a spectacular new hire, gets her team to come up with the slogan "From Worst to First" and enlists them in continuous improvement of the work process. Soon performance skyrockets (exactly how remains somewhat mysterious), garnering Debbie a standing ovation and promotion to head of Leadership Development. Blanchard, co-author of The One Minute Manager, and Miller, an executive at the Chick-fil-A fast food chain, construct a rickety fictional matrix to support their high-minded but rather familiar leadership nostrums. Written in stilted business-school lingo ("‘Hi Deb! Looks like you’re managing by walking around today!’"), the narrative and dialogue elements come off as awkward filler that only accentuates the staleness of the truisms on offer.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved. --This text refers to an alternate Hardcover edition.

About the Author

Ken Blanchard is a prominent author, speaker, and business consultant. His phenomenal bestselling book, The One Minute Manager has sold more than ten million copies worldwide, is still on bestseller lists, has been translated into more than 25 languages and is regarded as one of the most successful business books of all time. Ken lives in San Diego, CA.

Mark Miller began his Chick-fil-A career working as an hourly team member at the company's Southlake Mall location in 1977. Today, he is the Vice President, Training & Development. He is also a member of the Operations Council, and the Strategic Planning Team for Chick-fil-A, Inc. When not working to sell more chicken, Mark teaches on a wide array of topics including: Leadership, Creativity, Team Building, and Evangelism. He lives in Atlanta, GA.

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Customer Reviews

4.4 out of 5 stars
4.4 out of 5 stars
Most helpful customer reviews
5.0 out of 5 stars A book of uncommon wisdom June 8 2004
By A Customer
Format:Hardcover
I must admit that I don't usually purchase or enjoy very many "leadership" books, but this one is truly different. This book is written in a quick-read style and is very easy to understand. The principles are easy to remember and hard to apply, but have had a transformational impact on my life. I believe readers will find that if they have the guts and discipline to consistently think about ways to apply these principles, they will see a major shift in how people respond to them in their family life, business life, or church life. I have already shared my copy of the book with others, and they have each pointed out specific aspects of the book that they say completely changed their way of looking at the world.
I think this book makes great gifts for people you work with or family members. Don't be surprised if some folks don't "get it"...it's the people that do "get it" that are going to find amazing ways to apply these principles and impact the lives of others!
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4.0 out of 5 stars Leadership Lessons May 31 2004
Format:Hardcover
This is the story of Debbie, a struggling and a failing leader, who learns the lessons of management from her Boss. Miserable with her poor performance, the character of Ken's Book, joins the Mentor Program offered by her company and incidentally, Jeff, the president of the company happens to be the trainer. She thoroughly undergoes the training sessions where she realise her mistakes. She is taught to be a 'Serving Leader' rathar than a 'self-serving Leader'. She learns the secrets of success with the five steps :
* Seeing and shaping the future
* Engaging and developing others
* Continuously Reinvent
* Value results and relationships
* Embody the values
Debbie learns whatever is needed to be a good leader, analyze her progress with examples, excercises and tips. In process with Debbie's example, Ken Blanchard has made successful attempt to teach the Leadership Lessons to all successful as well as troubled and failed Leaders. The Book provides a guide to solve problems that seem complex and make it easier with the concepts clear - A choice to Serve. Not always I guess, because while Serving too without being self-served, the Leader becomes a struggler if the Company policies and the Boss Attitude and vision is not focused. Sometimes wavelengths do not meet. However, based on the author's experience and drawn from examples of best leaders, this book gives an insight to improve upon one's own abilities and in serving others, tackle the situations with ease without struggling lamely. Ken Blanchard's experience speaks in volumes. A good Pick.
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5.0 out of 5 stars A Simply Fantastic Book May 27 2004
By A Customer
Format:Hardcover
Every so often a book is written on Leadership that gets to the point and sticks to the concept throughout. This is such a book. It is marvelously written by Mr. Blanchard and Mr. Miller in a "quick read" format, and I predict it will be utilized by leaders from across the world to enhance their organization's effectiveness. It certainly has made a huge impact on my view of leadership in the workplace.
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1.0 out of 5 stars Ugh! May 18 2004
By A Customer
Format:Hardcover
OK, enough with this guy. I buy into the storytelling power of these business fables, but does he even read what he puts his name on? This is one of the most insulting of the bunch, and it gives a bad name to the Lencioni books that really do have a message for many people. While these may seem simplistic, they are not at all easy to do and this one proves what happens when they are rushed into print.
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5.0 out of 5 stars You can be a leader May 28 2004
By A Customer
Format:Hardcover
This book really inspired me. I always thought great leaders were born, not made. This book demonstrates that by following five enlightened principles, anyone can become a positive influence in the home, workplace, community or world, and thus become a leader. The Secret has changed the way I interact with others for the better.
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