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In their previous book, The Balanced Scorecard, Robert Kaplan and David Norton unveiled an innovative "performance management system" that any company could use to focus and align their executive teams, business units, human resources, information technology and financial resources on a unified overall strategy--much like businesses have traditionally employed financial management systems to track and guide their general fiscal direction. In The Strategy-focused Organisation, Kaplan and Norton explain how companies like Mobil, CIGNA and Chemical Retail Bank have effectively used this approach for nearly a decade, and in the process present a step-by-step implementation outline that other organizations could use to attain similar results. Their book is divided into five sections that guide readers through the development of a completely individualised plan created with "strategy maps" (graphical representations designed to clearly communicate desired outcomes and how they are to be achieved), then infused throughout the enterprise and made an integral part of its future. In several chapters, for example, the authors show how their models have linked long-term strategy with day-to-day operational and budgetary management, and detail the "double loop" process for doing so, monitoring progress, and initiating corrective actions if necessary. --Howard Rothman
Review
" . . . Kaplan and Norton show they know how to follow a good opening act [The Balanced Scorecard] without losing their own balance." -- American Way, December 2000
Inside This Book
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First Sentence
THE ABILITY TO EXECUTE STRATEGY. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
THE ABILITY TO EXECUTE STRATEGY. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most helpful customer reviews
6 of 6 people found the following review helpful
2.0 out of 5 stars
Overblown and impractical,
By A Customer
This review is from: The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (Hardcover)
Having used the BSc a few times in my work, I expected this to be a hepful addition to my knowledge base in the area. I found that it added little to the author's other published tomes and to his articles in journals like HBR. Although the basic concept is sound, the implementation challenges are dealt with as you'd expect from an ivory tower-based profesoor and are several steps removed from the challenges that most of my real-world, and smaller company clients, need to address. I truly felt as though I didn't get my money's worth with this purchase and I should have stuck with the materials I already had by the author that was available in other forms. I would have saved time, money and a degree of frustration.
5.0 out of 5 stars
A "Must Read" for Executives!,
By
This review is from: The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (Hardcover)
If you are an executive don't fail to read this. Kaplan and Norton's Balanced Scorecard approach has had a tremendous impact on thinking in the executive suite. Buy and read a copy today. I have bought copies for all of my clients.Michael Beitler
4.0 out of 5 stars
A must have tool for business improvement,
By A Customer
This review is from: The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment (Hardcover)
If you're attempting to improve the way you do business, this book is a must have. It is a little dry so you have to be committed to using the concepts presented. If you can manage to stick with it, you will reap the benefits of the BSC. Good Luck!
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