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Product Description
From Library Journal
David R. Johnson, Fayetteville P.L., Ark.
Copyright 1996 Reed Business Information, Inc. --This text refers to the Hardcover edition.
Review
"Tongue Fu! is a practical and easy-to-read book on the important topic of interpersonal relationships. Many stories beautifully illustrate the immediate, usable ideas on how to get along better with just about anyone, anytime, anywhere. The world would be a more peaceful and harmonious place if people practiced the enduring principles presented in this book. Tongue Fu! is destined to be a classic."--Jack Canfield, coauthor of Chicken Soup for the Soul
"Tongue Fu! is filled with delightful tools for keeping both feet on the ground instead of in the mouth. Both young and old need to learn its lessons for creating connection instead of alienation."--Susan Jeffers, Ph.D., author of Feel the Fear and Do It Anyway and End the Struggle and Dance with Life
"This book is a gold mine for anyone who deals with the public. The great strength lies in two things. First are Horn's unimpeachable ideas. She's added to the legacy of ideas on dealing with people left by Abraham Lincoln, Benjamin Franklin, Dale Carngie, and many others. That takes skill. Second are the examples she uses. This a comprehensive manual for getting ahead--while inviting others to join you."--Executive Book Summaries
"In this delightful book, I found many gems of practical wisdom for everyday life. Among books on effective communication and improved relationships, this is one of the finest ever seen. An important work--fun to read, learn from, and apply."--Dan Millman, author of Way of the Peaceful Warrior and The Laws of Spirit
"Frustrated? Try some verbal kung fu. These verbal techniques for 'fast-forwarding through frustration' help keep inner harmony."--the Chicago Tribune
"This is a terrific book, full of verbal 're-engineering' designed to refocus us toward greater fulfillment in our dialogues with others through better communication."--Anthony Robbins, author of Awaken the Giant Within and Unlimited Power
What do you do when someone says something unfair or unkind? Read the first page
Concordance
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Most helpful customer reviews
2 of 3 people found the following review helpful
1.0 out of 5 stars
Sophmoric Infomercial,
By GMan "Gary" (Chicago) - See all my reviews
This review is from: Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict (Paperback)
I purchased this book based upon many of the reader recommendations on this very important subject. However, after I received the book and began reading it, I felt scammed.Recently at work, I felt I could have handled a situation better than I did. I knew what I wanted to convey, but it came out unsatisfactorly. Being someone who wants to improve themself, I thought I'd get a book relating to this subject matter. The techniques presented in this book are inapplicable and irrelevant - they don't provide insight, and in my opinion are rediculous - the point where I found myself laughing. Reading this book felt like you were being lectured by your clueless, happy-go-lucky aunt. Techniques such as "if you can't beat 'em, join 'em", "handle hassles with fun", and saying "you're right" (and meaning it) when people complain, are not realistic techniques to addressing real problem. The one which put me over the edge is her bit "choose to be compassionate" when people fail to meet their most basic responsibilities. According to this technique, if you are in a line at some place of business, and there are 25 people in front of you and one employee, you are supposed to spend the time in line convincing yourself that "it's okay - they are just understaffed". Or, if that employee messes up your order, say an ice cream cone, you are supposed to do the following: In all seriousness, my conclusion is that this book will not help you to address real problems, especially in the business environment. I strongly urge you to avoid it. I have since begun reading the book "The Gentle Art of Verbal Self Defense at Work". Although I have not drawn any conclusions, I will tell you that this book takes a serious approach to the issues at hand and uses scientific research to support its conjectures. By the way, Tongue Fu doesn't even have a footnote in it.
5.0 out of 5 stars
everclear1,
By JRG (Ca. USA) - See all my reviews
This review is from: Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict (Paperback)
"I wish I'd been introduced to these ideas years ago; they would have saved me so much unnecessary grief. As the author points out, this isn't just about dealing with difficult people. It's about communicating in a way that helps us get along better with just about anyone. I didn't even know there were such things as "Words to Lose," and now I realize I use them constantly with customers and co-workers, even my kids. No wonder people sometimes give me a hard time. I was using language that actually makes matters worse. The book tells you exactly what to say in different types of situations. Best of all, it made me think twice about the way I relate to people. Instead of seeing the other person as the one who is being ornery, I realize now that I could be contributing to it. This book is a real eye-opener and I'm glad I read it.
5.0 out of 5 stars
Sam Horn Can Help!,
This review is from: Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict (Paperback)
I recommend this book to everyone I know who ever has to deal with difficult people. (And don't we all, at some point?) Sam Horn shows us how to deflect verbal "attacks" and deal with challenging interpersonal situations in a diplomatic way, that leaves us feeling in control of our reactions and able to move on. Her book is as enjoyable as it is helpful, filled with practical advice to use now so we can learn to resolve conflicts positively and with our self-respect and dignity intact.
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