Tongue Fu!® Get Along Better With Anyone, Anytime, Anywhere. and over one million other books are available for Amazon Kindle. Learn more
CDN$ 13.36
  • List Price: CDN$ 18.50
  • You Save: CDN$ 5.14 (28%)
FREE Shipping on orders over CDN$ 25.
Only 8 left in stock (more on the way).
Ships from and sold by Amazon.ca.
Gift-wrap available.
Quantity:1
Add to Cart
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict Paperback – Mar 15 1997


See all 4 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
CDN$ 13.36
CDN$ 6.16 CDN$ 0.01

Join Amazon Student in Canada



Frequently Bought Together

Customers buy this book with Life Is Short, Wear Your Party Pants: Ten Simple Truths That Lead to an Amazing Life CDN$ 9.86

Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict + Life Is Short, Wear Your Party Pants: Ten Simple Truths That Lead to an Amazing Life
Price For Both: CDN$ 23.22

Show availability and shipping details


Customers Who Bought This Item Also Bought

NO_CONTENT_IN_FEATURE

Product Details

  • Paperback: 256 pages
  • Publisher: St. Martin's Griffin (March 15 1997)
  • Language: English
  • ISBN-10: 0312152272
  • ISBN-13: 978-0312152277
  • Product Dimensions: 21.1 x 13.9 x 1.7 cm
  • Shipping Weight: 227 g
  • Average Customer Review: 4.6 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Bestsellers Rank: #128,991 in Books (See Top 100 in Books)


Inside This Book (Learn More)
First Sentence
What do you do when someone says something unfair or unkind? Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Search inside this book:

Customer Reviews

4.6 out of 5 stars
5 star
10
4 star
1
3 star
0
2 star
0
1 star
1
See all 12 customer reviews
Share your thoughts with other customers

Most helpful customer reviews

1 of 1 people found the following review helpful By JRG on Sept. 11 2003
Format: Paperback
"I wish I'd been introduced to these ideas years ago; they would have saved me so much unnecessary grief. As the author points out, this isn't just about dealing with difficult people. It's about communicating in a way that helps us get along better with just about anyone. I didn't even know there were such things as "Words to Lose," and now I realize I use them constantly with customers and co-workers, even my kids. No wonder people sometimes give me a hard time. I was using language that actually makes matters worse. The book tells you exactly what to say in different types of situations. Best of all, it made me think twice about the way I relate to people. Instead of seeing the other person as the one who is being ornery, I realize now that I could be contributing to it. This book is a real eye-opener and I'm glad I read it.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
3 of 4 people found the following review helpful By GMan on Aug. 31 2003
Format: Paperback
I purchased this book based upon many of the reader recommendations on this very important subject. However, after I received the book and began reading it, I felt scammed.
Recently at work, I felt I could have handled a situation better than I did. I knew what I wanted to convey, but it came out unsatisfactorly. Being someone who wants to improve themself, I thought I'd get a book relating to this subject matter.
The techniques presented in this book are inapplicable and irrelevant - they don't provide insight, and in my opinion are rediculous - the point where I found myself laughing. Reading this book felt like you were being lectured by your clueless, happy-go-lucky aunt.
Techniques such as "if you can't beat 'em, join 'em", "handle hassles with fun", and saying "you're right" (and meaning it) when people complain, are not realistic techniques to addressing real problem. The one which put me over the edge is her bit "choose to be compassionate" when people fail to meet their most basic responsibilities. According to this technique, if you are in a line at some place of business, and there are 25 people in front of you and one employee, you are supposed to spend the time in line convincing yourself that "it's okay - they are just understaffed". Or, if that employee messes up your order, say an ice cream cone, you are supposed to do the following:
1. "Ask them for their name" - Everyone knows doing this will immediately put the employee on the defensive.
2. "State your Customer Rights and Wishes" - This is going to anger the employee with such a belittling remark.
3. "Ask to see a supervisor" - Oh, really? Gee, I'm glad I'm paying money for such earth shattering advice.
And so on...
Read more ›
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback Verified Purchase
I bought this book in all honesty while it was on sale to help add enough for free shipping but after reading it, it has quickly turned into one of my favourite books. Having read it twice it has many tidbits of advice to help those that deal with some confrontational people whether it be co workers, family or friends.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
I recommend this book to everyone I know who ever has to deal with difficult people. (And don't we all, at some point?) Sam Horn shows us how to deflect verbal "attacks" and deal with challenging interpersonal situations in a diplomatic way, that leaves us feeling in control of our reactions and able to move on. Her book is as enjoyable as it is helpful, filled with practical advice to use now so we can learn to resolve conflicts positively and with our self-respect and dignity intact.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
This book was required reading for a course in communications and conflict I am taking for my Master's degree in Negotiaion and Conflict Mangagement. I was initially put off by the title, assumming some pop-psychology-self-help drivel. Ms. Horn subtly integrates principles of martial arts and communications in a highly accessible text. I found many practical suggestions for anyone working in a customer service position, in addition to great relationship tips.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.
Format: Paperback
Tongue Fu is an excellent treatise on how to handle verbal situations in life. Complainers, bullies, manipulators, it doesn't matter, all types of situations that are time-bombs and need to be diffused are covered in the book. The book is a working manual on how to recognize, disarm and remove those bombs before they explode and damage your reputation, your business, your relationship or just plain ruin your day. It covers the full gamut of information from how to recognize that you are under attack, to how to recognize the particular attack and what techniques are appropriate to disarm the attack. For some bombs cutting the blue wire disarms and for another one it sets the bomb off. Knowing the right type of situation you are dealing with lets you know what type of action disarms and what type sets the attack into high gear.
Lots of case histories and lots of examples so you will know what you are doing., action plans to help you start putting the information into action, the book has it all.
Another book that augments this title would be "The Gentle Art of Verbal Self-Defense", a slightly more dated book but one that deals with many of the items in greater detail. Together they are a complete set of how to deal with verbally aggressive people.
Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again.

Product Images from Customers

Search


Feedback