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Trust Rules: How to Tell the Good Guys from the Bad Guys in Work and Life [Paperback]

Linda K. Stroh
4.7 out of 5 stars  See all reviews (3 customer reviews)

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Book Description

Nov. 15 2009

"A practical, straightforward discussion of the most important topic in business today."—Robert A. Eckert, chairman of the board and CEO, Mattel Inc.

Who can you really trust? Business behavior expert Linda K. Stroh provides a collection of lively stories and lessons learned in the trenches to help you do a better job sorting out the "good guys" from the "bad guys" in your work and life.

Linda Stroh, PhD, is a faculty scholar at the Graduate School of Business, Loyola University Chicago. Her work has been cited in The New York Times, Fortune, Newsweek, The Wall Street Journal, NBC's Nightly News, and CNN.

Product Details

Product Description


"Stroh, a business professor at Loyola University in Chicago, offers a primer on trust in the workplace, based on interviews with more than 300 peoplefrom manufacturing-line workers to the CEOs of major multinationals from Mattel to Gillettewho give their views on whom you can trust at work, whom you can't, and why. One suggestion: Don't use your gut when evaluating people. Rather, Stroh recommends using a multipoint mental checklist such as taking note when someone tactfully tells you that you've made a big mistake. You can't trust sycophants."


U.S.News & World Report

"Stroh (business, Loyola University) argues that trust is a prerequisite for effective management, and that it contributes directly to personal success. To find out how to tell the 'good guys' from the 'bad guys,' she interviewed about 300 people, resulting in a compendium of lively stories, lessons learned in the trenches, principles, and practical tools. Integrating insights from management and psychology, she shows how to pay attention to red flags in relationships and develop a network of trustworthy people who will help readers succeed in business and in their personal lives."


Reference and Research Book News

"Having interviewed 300-plus people on the topic of trust, Stroh….[h]ere compiles guidelines and tools to develop more accurate perceptions. She offers definitions of and rules for assessing trustworthiness as well as examples of trustworthy people in the dating, business, and everyday spheres. She also presents chapters on betrayal, second chances, reconciliation, and coping mechanisms. Interestingly, she includes a chapter on trusting oneself (e.g., to diet, be more patient, quit an affair). For a topic so integral to everyday life, trust is rarely so thoroughly explored as it is here. Recommended for all libraries."


Library Journal

"Stroh (business, Loyola Univ., Chicago) has written a very interesting book about how to determine the trustworthiness of colleagues in the workplace, as well as personal acquaintances. Trustworthiness is an important component of successful business relationships today, and this book considers a key component of organizational behavior in a unique, effective manner. The author addresses the common problems of trusting the wrong people and suffering the consequences. She also discusses how to determine who is trustworthy and what to do with people who are not, as well as how to assess relationships to see how they have evolved over time. The book includes a Trust Rules Questionnaire that serves as an evaluation tool for determining the trustworthiness of confidants. Stroh suggests that people periodically reassess their relationships with those they trust, to assess current situations. She includes important information from a variety of successful business practitioners regarding their wisdom and evaluation of what it means to be trustworthy in the business world. Her methodology includes surveys and personal interviews with hundreds of business practitioners, and her outcomes are useful for evaluative purposes. Recommended. General readers; students, upper-division undergraduate and up; and practitioners."



--This text refers to the Hardcover edition.


"This book is a practical, straightforward discussion of THE most important topic in business today."


Robert A. Eckert, Chairman of the Board and CEO, Mattel Inc.

) --This text refers to the Hardcover edition.

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Customer Reviews

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4.7 out of 5 stars
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Most helpful customer reviews
5.0 out of 5 stars Good for All Ages Nov. 18 2009
Linda, your book looks deceptively simple. It seems to be just
common sense, but it packs a wallop. Our highly mobile society means
that we are constantly meeting strangers whose true lives we cannot
test and whose presentation we cannot verify--we buy their stories because they sound good. We had a conference in our village on sexual abuse, and it seems to be rampant all over the country. If we could arm our children with your book maybe we could cut down on this scourge and really make a change in our grandchildren's lives.
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4.0 out of 5 stars Should be required reading in jr high school Aug. 29 2009
An easy, uncomplicated book to read. A fellow director of a charitable organization and I read this book in preparation for a round of negotiations with another board of directors known to be quite antagonistic. We feel much more confident going into these meetings after reading this book. I am definitely going to read more books by Dr Linda Stroh.
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5.0 out of 5 stars REQUIRED READING! May 9 2009
Where has this book been all our lives? I'm a baby boomer that began life in a generational 'time warp' & consequently was poorly equipped to make 'trust' decisions. What had applied to our parents generation no longer applied & had I had the knowledge & info shared in this book, my decision making process might have altered how my life has progressed!!! As far as I'm concerned it should be as much of the ELEMENTARY school ciricullum as sex education. Vital, vital information & guidelines for all of us to guide us in making what could be life-altering decisions!!! Should be mandatory for everyone!!!
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Most Helpful Customer Reviews on (beta) 4.6 out of 5 stars  16 reviews
9 of 11 people found the following review helpful
5.0 out of 5 stars Though provoking and Wonderful. Dec 21 2007
By P. L. Bechina - Published on
Format:Hardcover|Verified Purchase
Dr. Stroh has written a book that makes us all think about the most important relationships in our lives.

It becomes clear that trust is a foundational basis for all of our interactions, and Stroh helps to evolve the concept of trust from an enigmatic 'subjective' concept to something that we can measure and make conscious decisions on whom to trust (and whom to not trust... and the results might be suprising to each reader). It is clear that each of our lives can be improved by taking a methodical approach to trust in the workplace and, most importantly, in our personal lives -- something that is too frequently lacking. Stroh provides wonderful case studies from business leaders and people from diverse backgrounds as points of reference on how trust decisions can improve our relationships. Most importantly, she provides a framework to help us all improve the 'trust' decisions in our own lives.

I loved this book and I loved the thoughful and academic approach to trust in our lives.
6 of 7 people found the following review helpful
5.0 out of 5 stars "Trust Rules" gave me the tools to think about myself and others in a different, more thoughtful way! April 5 2008
By Ron C. Elliott - Published on
Trust Rules helped me to explore the relationships that I have everyday, both business and private. While this actually might be looked upon as a reference book, it's not. It has a dramatic arc that starts with "How and why do you trust the people you do at work?" It then moves with advice on to how to handle those people at work and the reasons why. All of this, coming from interviews with 300 different CEO's in very different walks of life.
Building upon knowledge learned in previous chapters, Dr. Stroh then moves you on into your own interpersonal relationships. Is there any difference between the trust you have for work peers versus your own friends or family, for example? Can you trust too much? Finally, and very gently, Dr. Stroh leads you into a self-examination of yourself. Worksheets help you figure out just how "good a guy" you are to other people. How much do you trust a person right-off the bat? And in the end, where does this leave you as a human being.
Insightful, thought-provoking yet entertaining, I don't know why it has taken so long for an author to write on a subject like this. I recommend it as one of those "Course Level 101" books on the basics we all need for human life skills.
1 of 1 people found the following review helpful
5.0 out of 5 stars Contains Interesting Stories and Insight! Dec 4 2013
By Katherine Siat - Published on
Format:Paperback|Verified Purchase
This book is an organized and effective tool in helping one learn the basis of every kind of relationship: Trust. Understand that the words 'good' guy and 'bad' guy are used as an umbrella term for people who do either positive or negative actions, and shouldn't be taken too literally. It taught me the importance of trust and how the absence of it can make friendships and close bonds fall apart. It helped me self-reflect about my own life, and pushed you to be honest with yourself. If you are having doubts about certain people in your life and are also questioning your own actions and intentions, this book will definitely help you see with clarity. Although many of these lessons seem to be obvious, it is really not, considering how many people are untrustworthy. The biggest takeaway from this book is the lesson of how emotions can rule one's actions, and those who cannot self reflect become the 'bad' guys. I consider this a must-read. Two thumbs up,
1 of 1 people found the following review helpful
5.0 out of 5 stars Insightful and Surprisingly Useful in our day to day lives July 6 2013
By D. Tsang - Published on
Dr. Stroh's Trust Rules is simply wonderful. Written in everyday language, it reads very easily and contains many tidbits of wisdom that one often overlooks when assessing trust in our relationships with others.

It asks the simple yet loaded question: "Who can and can't you trust?" The book proceeds to break down the qualities of honest, trustworthy people through the eyes of successful folk from all walks of life and explores the qualities of those whom are untrustworthy. Scattered throughout are vivid accounts of the many blessings reaped from healthy trusting relationships as well as painful recollections of the betrayal, hurt, and anger that stem from misplaced trust. Through a path of self-examination, we are made aware of our own propensity to trust and if we ourselves are untrustworthy. I especially liked how Stroh compared and contrasted the differences between trust in our professional and personal lives and how oftentimes our `gut-feeling' is prone to error. Instead, Trust Rules challenges us to proactively choose whom we confide in and to what degree we make ourselves vulnerable to others. Stroh advocates for an objective assessment of `trustworthiness' through the use of her trust rules tool kit and provides a framework for one to ultimately forgive and (if we choose to!) reconcile with those who have harmed us.

It is a thoughtful and entertaining read that provides simple life lessons that have large and meaningful impacts. Admittedly, her techniques have vastly improved the quality of relationships in my life and I would highly recommend Trust Rules!
1 of 1 people found the following review helpful
5.0 out of 5 stars Made Me Think! Dec 4 2009
By Polly Walton - Published on
Who can and do you trust? An unbelievably difficult task. Reading this exceptional book gave me the simple steps to evaluate the relationships in my life. I keep my copy of Trust Rules close at hand and have gone back many times to the trustworthy questionnaire.
If you are interested in learning how to tell who is, and who is not, trustworthy, this is the book for you. A great gift for all ages!
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