The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Hardcover – Sep 20 2011
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wonderful new book” FORBES.com
A variety of companies have started using this: Charles Schwab, Apple, Progressive, Virgin Media, and more. Check out the book and see how to use it for your company.” 800 CEO READ
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A bit long and wordy - could have been more powerful with more editing. All the same I am grateful to the author for putting this out in the world.
Most recent customer reviews
Very informative with good insight into the process. Excllent resource for our team as we consider doing NPS for our company.Published on Dec 17 2013 by Allison Hart
This book is a must read from the bottom to the highest level of your company. Time to understand and pratice what you preach.Published on Nov. 4 2013 by STEPHANE MALO
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