Introduction
1 Emotional intelligence explained and illustrated
2 Emotional intelligence building blocks
3 Ten character traits of emotionally intelligent people and ten of those who are not
4 Emotions and their impact on work and life
5 Emotional intelligence and the roles people play
6 The evolution of an emotionally intelligent organization
7 Emotional intelligence blind spots
8 Persuasiveness in business
9 Emotional intelligence and 20 business situations you could face
Part A - Business effectiveness
Part B - Personal effectiveness in a business context
10 Emotional intelligence and the personal situations you face
11 The importance of emotional intelligence in the world of social media and mobile communications
12 Measuring your emotional intelligence
1 Emotional intelligence explained and illustrated
2 Emotional intelligence building blocks
3 Ten character traits of emotionally intelligent people and ten of those who are not
4 Emotions and their impact on work and life
5 Emotional intelligence and the roles people play
6 The evolution of an emotionally intelligent organization
7 Emotional intelligence blind spots
8 Persuasiveness in business
9 Emotional intelligence and 20 business situations you could face
Part A - Business effectiveness
Part B - Personal effectiveness in a business context
10 Emotional intelligence and the personal situations you face
11 The importance of emotional intelligence in the world of social media and mobile communications
12 Measuring your emotional intelligence
