I purchased the VGA SVGA to S-Video 3 RCA TV AV Converter Cable Adapter from eForCity a few months ago. They shipped it immediately. Unfortunately the device did not work on my system and I suspected that perhaps it was defective. I contacted them and they quickly responded and were happy to send out a replacement unit. However, I went on holidays shortly after writing them ... the replacement arrived within days of my initial contact but I was not able to even test it until 6 weeks later (when I arrived back home). Now most companies would say "I'm sorry, you have had this part for two months now; we can not help you." BUT not these people ... I was disappointed to see that this part just does not interact properly with my equipment and again I contacted eForCity about this matter. Without a single hassle, they responded immediately with a friendly and efficient manner and a refund was credited to my account within a few days. Although I can't comment about the part itself, as I don't know why it didn't work properly with my equipment (faulty part? incompatible?) ... I can not say enough good feedback about the company itself. I WOULD NOT HESITATE TO RECOMMEND eForCity - they are very friendly, efficient, and professional.