on June 8, 2010
Very similar to EI, I have delivered this training to professionals who already know it - but do not practise it. Many lose this common sense art, which is sad.
Very orientated towards police, as that is the world George comes from, he does a fine job in delivering his message. It is a very easy to read and understand book. It does not delve into the scientific arena like EI books, but gives you a refresher on empathy and on dealing with others, especially in conflict situations