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on June 8, 2010
Very similar to EI, I have delivered this training to professionals who already know it - but do not practise it. Many lose this common sense art, which is sad.

Very orientated towards police, as that is the world George comes from, he does a fine job in delivering his message. It is a very easy to read and understand book. It does not delve into the scientific arena like EI books, but gives you a refresher on empathy and on dealing with others, especially in conflict situations
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on November 2, 2015
I found this book very helpful. I work in the school system and work with children with some challenging behaviours. I have used some of the tools suggested in the book. It has helped a lot.
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on January 5, 2016
I've been looking for this book for a long time at a great price founded very good quick fast shipping a bonus is it the updated version sweet thank you very much Amazon
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on September 5, 2015
great book. anyone who has read "how to win friends and influence people" should add this one to their collection.
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on December 7, 2015
The most amazing book on communication with a confrontation.
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on May 10, 2015
Excellent book. Now to put it to use
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on December 24, 2012
This book literallty change my live and the one of people around me. Instead of attacking verbally people, i was finally able to negociate with them in a calm way, and solving conflicts.
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on September 22, 2015
Perfect condition
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on February 4, 2016
a must read.
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on October 24, 2015
Good book
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