Waking the Dead: The Complete Season Two

I have ordered this series of Waking the Dead three times now.
Each time this series second year has had a defect in dvd #2 episode #2 that prohibits it being played. I have returned the series three times,
requesting each time that a replacement that works be sent to me.
To date, no action has been taken. Has the defect ever been tested???

Waking the Dead: The Complete Season Two
"The cold case team is a crack team of three detectives, a forensic expert and a psychological profiler" (from box) In this series, storming between Boyd, the leader and individual team members is apparent. On the other hand, Grace has a birthday and each team member buys her a gift and she's given a party complete with cake. This seems to make her forget her offer to return to therapy.

Life Sentence: A serial killer is interviewed and the cold case team try to get him to reaveal earlier murders. With research, profiling and difficult interviewing since most of the witnesses are now decessed the case is resolved.

Deathwatch: A serial killer invites the cold case team to interview him by holding out the carrot of revealing more victims. His co-killer, a woman who has confessed to murdering her infant son also awaits death. The plot twists and turns and eventually focuses on the female killer on death row. Death can be a blessing. The ending is a suprise.

Special Relationship: Here the team is audited by the home office. Boyd isn't co-operative. Boyd attacks Grace for relying on books, and Frankie for wanting to do reasearch before she plunges into pathologie. (storming)Of course, Frankie and Grace are proved right and allowed to work in their own way in future. In a couple of episodes Boyd appologizes to individual team members for being overbearing.
The team solves the murder of an MP whose gender preference (a secret) turns out to play a bigger role in her death than her politics.

Thin Air: A teenager disappears, prsumed dead. Years later Boyd reopens the case interviewing the younger sister who was 5 at the time of the disappearance, but is now 16, the same age her sister disappeared. Boyd spars with Spence when he wants to interview a friend of Spence's. Race becomes an issue. Boyd steps on toes as the missing girl is a daughter of a member of parliment. The younger sister plays a key role in luring the murderer out of hiding and solving the case.

In Series 3. the team is a working entity with each member contributing their gifts (performing)