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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations [Paperback]

John Seddon (Author)

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Book Description

Publication Date: Sep 1 1992
Illustrates many key principles which need to be understood when improving the performance of organisations.

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Product Details

  • Paperback: 160 pages
  • Publisher: Vanguard Consulting Ltd (Sep 1 1992)
  • Language: English
  • ISBN-10: 095197310X
  • ISBN-13: 978-0951973103
  • Product Dimensions: 13.4 x 21.5 cm
  • Shipping Weight: 340 g
  • Amazon Bestsellers Rank: #700,426 in Books (See Top 100 in Books)

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