Well: A Story Of Love, Death And Real Life In The Seminal Online Community [Hardcover]

It's always been difficult for me to describe the Well to my non-Well friends, because there are so few virtual places that even approximate it, and they're even smaller, and practically no one knows what they're like either. "Computer conferencing" is what I say to my friends in business. "On-line community" is what I say to the people I think Might Get It. I also call it "the Peyton Place of cyberspace" and that metaphor (small town where everyone knows everyone else's history of indiscretions FAR TOO WELL) might be the most apt of the three, at least in my own experience.

Like any big amorphous concept, the Well is difficult to write about for a general audience. So Katie chose a story -- with love and friendship and grief and humor and all the other elements that make up a good story -- to carry her narrative. She chose a good one. Of course there are others. But this book (and before it, the WIRED article the book is based upon) comes closer to conveying the essence of the Well than anything else I've ever seen or read.

When the WIRED article was published I gave a copy to my mother, just to help her understand how it was that I had dozens of close friends I had never met. For a reader who wants to understand the astonishing power of true online community, in the light of human nature in all its ornery glory, I can't think of a better introduction.

There's a soap opera pleasure to the conflicts in the book.

The Well's traditional attention to "process" can get annoying, but over all it's not so bad that any sanction against a user is heavily debated, unlike on some boards. You'll recognize the personalities and see the problems of trying to attract a wide range of smart outspoken people who can be jerks at times. You've seen this all before somewhere, and not just on the web.

Keeping a group at all cohesive when it is made of hundreds of strong personalities is classic challenge. The book is ultimately more about the problems of being in groups and communities, and of being human.

Will people realize that this is an emotional story, a sad sobering story of dreams fulfilled, frustrated, and failed? That is what got me about it. It contains more pathos than many novels whose goal is to move readers. Going in, I took the subtitle as ironic, like the "Fear and Loathing" title of the gonzo journalist Hunter Thompson, but it is literal and straight. The very first page sets the tone and the book is true to that. The Well wasn't my way to the Internet, but the 17-year arc of the story made me feel my mortality.