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What Got You Here Wont Get You There (Hardcover)

by Marshall Goldsmith (Author)
4.9 out of 5 stars  See all reviews (12 customer reviews)
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From Publishers Weekly

Goldsmith, an executive coach to the corporate elite, pinpoints 20 bad habits that stifle already successful careers as well as personal goals like succeeding in marriage or as a parent. Most are common behavioral problems, such as speaking when angry, which even the author is prone to do when dealing with a teenage daughter's belly ring. Though Goldsmith deals with touchy-feely material more typical of a self-help book—such as learning to listen or letting go of the past—his approach to curing self-destructive behavior is much harder-edged. For instance, he does not suggest sensitivity training for those prone to voicing morale-deflating sarcasm. His advice is to stop doing it. To stimulate behavior change, he suggests imposing fines (e.g., $10 for each infraction), asserting that monetary penalties can yield results by lunchtime. While Goldsmith's advice applies to everyone, the highly successful audience he targets may be the least likely to seek out his book without a direct order from someone higher up. As he points out, they are apt to attribute their success to their bad behavior. Still, that may allow the less successful to gain ground by improving their people skills first. (Jan. 2)
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.


From AudioFile

To get to the next level, high achievers often need to get over self-aggrandizing beliefs such as thinking that they control everything, believing that all their success is due to their individual efforts, and assuming that future achievements are there for the taking. Narrating his own material, management consultant Marshall Goldsmith sounds so fresh and energetic that his program will motivate listeners to take a personal inventory. However, there are also places where he sounds like he's trying too hard, such as when he delineates the good and bad habits of executives. Nonetheless, all his suggestions about how and what to change are clear, action oriented, and punctuated with examples from his own growth experiences. T.W. © AudioFile 2007, Portland, Maine-- Copyright © AudioFile, Portland, Maine --This text refers to the Audio CD edition.
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Customer Reviews

12 Reviews
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4.9 out of 5 stars (12 customer reviews)
 
 
 
 
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14 of 14 people found the following review helpful:
5.0 out of 5 stars Add Good Style to Your Good Substance, Feb 27 2007

What Got You Here Won't Get You There is an intriguing look into the nuances between those who climb to the top of the corporate ladder and those who fall just short, while everyone applauds their fall. We all have trouble seeing ourselves as others see us. Marshall Goldsmith takes dead aim at that problem by describing his unique methods for coaching candidates for top jobs into the corner offices.

While that's intriguing in and of itself, Dr. Goldsmith also reveals what he usually finds in such detail that you'll see the shadow of yourself spread out across the pavement in front of you. He does this so well that I felt truly mortified to think of the times when I fell for the many bad habits (that stall career and company progress) that he so eloquently describes here.

What are these bad habits? I've paraphrased them below:

Letting winning get in the way of relationships you need
Dropping too many ideas on those who work for you
Being judgmental rather than helpful
Slamming people in public or behind their backs
Making comments that indicate you disagree with everyone that's just been said
Showing off how smart you think you are
Saying anything in anger
Being negative
Keeping secret what others need to know
Not recognizing the contributions others make
Claiming undeserved credit
Refusing to take responsibility for bad results
Being focused on the past
Favoring those who agree with you
Not apologizing
Ignoring what others are saying or shutting them up
Being ungrateful
Shooting the messenger who brings bad news
Blaming others for everything
Insisting on sticking with you bad habits after you're aware of them

Dr. Goldsmith also tells a lot of stories about how he struggles in some of these areas; I thought the best lessons came from those examples. It's clearly a lot easier to describe what needs to be done than to do it.

For those who are or want to be top executive coaches, here's a chance to learn a lot about how a master does it. He relies on lot of 360 degree interviews which are repeated to test for progress (or regression). Dr. Goldsmith also tries to open up bosses, peers, and subordinates so that they try to support the executive who is trying to change.

I was particularly impressed by Dr. Goldsmith's compensation plan: He only gets paid if an executive improves in the eyes of those who work with the executive.

Realize that his perspective is on those who have great technical and leadership skills . . . but who have interpersonal bad habits that are killing performance. Turn some of these negatives into neutrals or less negatives, and great results may follow.

In a sense, this book is a good companion to Know-How by Ram Charan who looks at those who have great interpersonal skills as leaders but don't have the technical ability to know what to do. If you pay attention to the lessons in both books, you'll probably do better.

Ultimately, I was, however, skeptical of Dr. Goldsmith's suggestions for how you might duplicate his process on your own. I suspect you'd be better off to give this book to someone who is a coach and ask them to help you by playing the Marshall Goldsmith role.

Fans of Buddhism will enjoy reading Dr. Goldsmith's many perspectives on executive life drawn from those sources.


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3 of 3 people found the following review helpful:
5.0 out of 5 stars An invitation to obtain "an exquisite sense" of who you are, April 18 2008
By Robert Morris (Dallas, Texas) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)   

This book is a "great gift" from Marshall Goldsmith to his reader. How so? In the Coda, he suggests this exercise:

"Imagine that you are 95 years old and ready to die." By then you (i.e. the reader) understand what is really important and what isn't, what matters and what doesn't. "What advice would this wise `old you' have for the `you' who is [receiving the advice]? Take your time and answer the question on two levels: personal advice and professional advice. Jot down a few words that capture what the old you would be saying to the younger you. Once you have written these words down, the rest is simple: Just do whatever you wrote down. Make it your resolution for the rest of the current year, and the next. You have just defined your `there.'"

Everything Goldsmith provides in this volume can help his readers to develop or reactivate what he aptly characterizes as "a built-in GPS mechanism" so that they will "be blessed with [both a map and] an internal compass that orients them automatically. They will [always] make the correct turn and end up where they intended via the most economical route...[because they possess] an exquisite sense of who they are, which translates into perfect pitch about how they come across to others."

It sounds easy, doesn't it? All you have to do is read this book and (like a magic carpet) it will get you from where you are now to where you want to be. On the contrary, for most people who read this book, the challenge is formidable. First, they must accept the fact that Pogo was right: "We have met the enemy and he is us." Then, they must focus on correcting those faults and breaking those habits that currently control their interpersonal behavior. And then they must focus each day, each moment, on avoiding those faults and habits. They cannot do it themselves. With all due respect to the value of Goldsmith's counsel, those who commit to this difficult process of self-improvement must seek the assistance of members of their family as well as associates in their workplace.

Goldsmith identifies twenty of the most common flaws, none of which is a flaw of skill, intelligence, or personality. (That's a key point). "What we're dealing with here are challenges of in interpersonal behavior, often leadership behavior. They are the egregious everyday annoyances that make your workplace more noxious than it needs to be. They don't happen in a vacuum. They are transactional flaws performed by one person against others." Throughout the narrative, Goldsmith cites dozens of real-world examples to illustrate key points but, for obvious reasons, changes the names of those involved. It should be noted that, for several decades, Goldsmith career has primarily involved providing executive coaching services to senior-level executives and he does so on a one-on-one basis. To the extent possible, he establishes the same relationship with each reader. To his credit, he has a clear sense of who he isn't (e.g. a judge of others' behavior) and what he doesn't do (e.g. define anyone else's "there"). As Goldsmith frequently acknowledges, it remains for each reader to determine which flaws are most detrimental to her or his interpersonal relationships. He also points out that many people are either unaware of their faults or unaware of the extent they are resented by others. Hence the importance of continuous feedback from family members and business associates.

The first portion of this review identifies the "there" to which the title refers. It is important to understand that you can get there only if you fully understand both what your "here" is and why. (It may not be where you think it is.) Read the book, then complete the exercise briefly described earlier so that you can obtain "wisdom" that you already possess. "Use that wisdom now. Don't look ahead. Look behind. Look back from your old age at the life you hope to live. Know that you need to be happy now, to enjoy your friends and family, to follow your dreams.

"You are here.
You can get there!
Let the journey begin."
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Critical Reminders, Oct 25 2007
By Wendy Johnson "WABC President/CEO" (Canada) - See all my reviews
(REAL NAME)   
Marshall's book was so important for me for three reasons: First, for reminding us that ALL our behaviors in ALL social and work contexts impact others despite our intentions--either negatively or positively--and that knowing this means bringing a heightened mindfulness to how we treat others and accepting full responsibility for the outcomes of our behaviors.

Second, that receiving feedback regardless of how it's given is always a "gift" because it gives us an instant snapshot of how we're impacting others and the opportunity to possibly course correct if this is what is needed. I also appreciated the suggestion to receive feedback with a simple "thank you" without the felt need to immediately evaluate, justify or explain. Time and acute observation will easily tell if the feedback makes sense and if we've improved our behaviors with others.

And, third, for requesting we reach out and thank all those in our lives (even from childhood) who have most believed in us, guided us and assisted us in becoming who we are today. I'm creating my list now.

Thanks Marshall for calling on us to all become better humans!

--Wendy Johnson
President and Chief Executive Officer
Worldwide Association of Business Coaches (WABC)
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 		 Most recent customer reviews

4.0 out of 5 stars What you need to stay on top.
I bought this as an audio book. I liked the candid stories and examples that Goldsmith uses to outline his points. Read more
Published 7 months ago by Glenn Simon Inc

5.0 out of 5 stars Finally - self help for successful people
I read a book on the flight back from San Francisco that a friend recommended called, "What Got You Here Won't Get You There" by Marshall Goldsmith. Read more
Published 22 months ago by J. Estill

5.0 out of 5 stars Everyone needs this book
Whether you are a leader, a manager, an entrepreneur, if you want to advance in your career and get some enlightenment along the way, this book is for you. Read more
Published on Nov 11 2007 by Alisa Cohn

5.0 out of 5 stars Marshall is Simply the best
I read all Marshall's book and this last one is absolutely the best. Ever time I see or think if Marshall, i remember all the great tips he has shared with me over the years to... Read more
Published on Nov 2 2007 by Debbie Mcgrath

5.0 out of 5 stars Ladder Extension
As a professional coach I read many of the current books on the topic. This book is exceptional. Whether you are a spouse, parent, or organizational leader this book will... Read more
Published on Nov 1 2007 by Douglas H. Lester

5.0 out of 5 stars Marshall, you're there!
I had the pleasure of watching Marshall at the 10th anniversary conference of the Worldwide Association of Business Coaches (WABC) in Vancouver. Read more
Published on Nov 1 2007 by AAJ de Graaf

5.0 out of 5 stars Powerful!
Marshall Goldsmith is succinct, insightful and intuitive. A very powerful combination. He gets to the key dynamics of what makes people tick. Buy it. Read more
Published on Oct 25 2007 by Donna Karlin

5.0 out of 5 stars Grow the leader inside
At the top everyone is smart and accomplished - ok, feel free to argue this one - but all else being equal, Goldsmith argues that it is our behavioral issues and people skills... Read more
Published on Oct 25 2007 by Ilya Grigorik

5.0 out of 5 stars This is the book I've been waiting for!!!
My clients and friends love this book! It's so easy to read, and covers so much material. They find themselves in Marshall's list of 20 habits, and Marshall's stories about... Read more
Published on Oct 25 2007 by Marilyn J. Mcleod

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