Marshall's book was so important for me for three reasons: First, for reminding us that ALL our behaviors in ALL social and work contexts impact others despite our intentions--either negatively or positively--and that knowing this means bringing a heightened mindfulness to how we treat others and accepting full responsibility for the outcomes of our behaviors.
Second, that receiving feedback regardless of how it's given is always a "gift" because it gives us an instant snapshot of how we're impacting others and the opportunity to possibly course correct if this is what is needed. I also appreciated the suggestion to receive feedback with a simple "thank you" without the felt need to immediately evaluate, justify or explain. Time and acute observation will easily tell if the feedback makes sense and if we've improved our behaviors with others.
And, third, for requesting we reach out and thank all those in our lives (even from childhood) who have most believed in us, guided us and assisted us in becoming who we are today. I'm creating my list now.
Thanks Marshall for calling on us to all become better humans!
President and Chief Executive Officer
Worldwide Association of Business Coaches (WABC)