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What Really Works
 
 

What Really Works [Paperback]

William Joyce
4.1 out of 5 stars  See all reviews (10 customer reviews)
List Price: CDN$ 18.50
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From Publishers Weekly

Managers burned too often by following the latest highly touted formula for business success will welcome this cogent summary of a wide-ranging, systematic study about fundamental practices associated with long-term corporate health. Joyce, a Dartmouth business professor, and his collaborators surveyed hundreds of companies from 1986 to 1996 to correlate superior corporate performance with the companies' adherence to 200 commonly used practices. Companies they identify as winners consistently followed successful practices in all four of the primary areas (strategy, execution, culture and structure) and any two secondary areas (talent, leadership, innovation, and mergers and partnerships). The key to long-term success, they argue, is implementing effective programs in the six areas simultaneously. After analyzing the data, Joyce and his colleagues concluded that a company following this "4+2" formula over the 1986-1996 period had a better than 90% chance of being a winner. Anecdotes from the successful companies will interest general business readers, but the contrast with the experience of companies that stumbled should be particularly instructive. Replete with incisive discussions of various companies' approaches for each of the four primary and four secondary areas of practice, the book also offers summaries of the study results in table format. For managers who wonder how anybody can keep six areas of practice fine-tuned at the same time, the authors agree it may be a challenge, but point to their wealth of success stories to show it isn't impossible.
Copyright 2003 Reed Business Information, Inc. --This text refers to the Hardcover edition.

Review

“Forget the fads. Here are eight big, basic, proven building blocks of long-term company success.” (Harvard Business Review )

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First Sentence
Business is full of mysteries, but none greater than this: What really works? Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

10 Reviews
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Average Customer Review
4.1 out of 5 stars (10 customer reviews)
 
 
 
 
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5.0 out of 5 stars Great Book, Jan 22 2004
By A Customer
This book was well written and covered everything necassary to support it's purpose. Some of these people who wrote these bad reviews don't have a clue about bussiness success and bussiness leadership. I am glad I didn't pay attention to these idiots. Definitely read this book!
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1.0 out of 5 stars extremely disappointing, Nov 17 2003
By A Customer
I enjoy reading business books - but this one was a waste of time and money, and a major disappointment (as a joint project between a former partner at McKinsey and 2 professors from Harvard and Dartmouth, one would expect a book worth reading!).

Aside from identifying the 4+2 factors that came out of the authors' research (you can read what those are in comments from other readers, and save yourself time and expense), the book sticks to platitudes and gives very little real insight. Does not hold a candle to such books as "from good to great" or "execution".

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4.0 out of 5 stars 5 top insights of What Really Works, Oct 3 2003
By 
Bruce Kasanoff (Westport, CT United States) - See all my reviews
(REAL NAME)   
1. "Devise and maintain a clearly stated, focused strategy":
This is the first of four essential management practices the authors found were essential for success; firms must do all four of these, plus any two of four secondary practices (which are listed under item number five below.) What is most important, say the authors, is that you develop and communicate a strategy so that it is widely understood throughout your firm.

2. "Develop and maintain flawless operational execution":

The second practice involves consistently meeting customer expectations, while continually making your operations more efficient.

3. "Develop and maintain a performance-oriented culture":
The trick is to get employees to embrace a high performance culture. The challenge is being willing to get rid of underperformers, because such people "are quite likely to corrode your culture and weaken the performance of people around them."

4. "Build and maintain a fast, flexible, flat organization":
There is no single winning organizational structure. What really matters is whether the structure you use simplfies work and reduces bureaucracy.

5. Pick any two of these secondary management practices:
The authors say it doesn't matter which two of these four practices you pick, just that you pick two and master them: "hold on to talented employees and find more," or "keep leaders and directors committed to the business," or "make innovations that are industry transforming," or "make growth happen with mergers and partnerships."

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