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Working with Emotional Intelligence (Paperback)

by Daniel Goleman (Author) "The rules for work are changing ..." (more)

3.6 out of 5 stars See all reviews (54 customer reviews)

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Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ by Daniel Goleman
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Product Details

Paperback: 400 pages
Publisher: Bantam; 1 edition (Jan 4 2000)
Language: English
ISBN-10: 0553378589
ISBN-13: 978-0553378580
Product Dimensions: 21.1 x 13.2 x 2.5 cm
Shipping Weight: 295 g

Average Customer Review: 3.6 out of 5 stars See all reviews (54 customer reviews)

Amazon.ca Sales Rank: #9,460 in Books (See Bestsellers in Books)

Popular in these categories:

#5 in	Books > Health, Mind & Body > Psychology & Counseling > By Topic > Emotions
#26 in	Books > Health, Mind & Body > Mental Health > Emotions
#33 in	Books > Professional & Technical > Business Management > Management & Leadership > Motivational

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Product Description

From Amazon.com

Working With Emotional Intelligence takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, into the workplace. Business leaders and outstanding performers are not defined by their IQs or even their job skills, but by their "emotional intelligence": a set of competencies that distinguishes how people manage feelings, interact, and communicate. Analyses done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide conclude that emotional intelligence is the barometer of excellence on virtually any job. This book explains what emotional intelligence is and why it counts more than IQ or expertise for excelling on the job. It details 12 personal competencies based on self-mastery (such as accurate self-assessment, self-control, initiative, and optimism) and 13 key relationship skills (such as service orientation, developing others, conflict management, and building bonds). Goleman includes many examples and anecdotes--from Fortune 500 companies to a nonprofit preschool--that show how these competencies lead to or thwart success.

Unlike IQ, emotional intelligence can keep growing--it continues to develop with life experiences. Understanding and raising your emotional intelligence is essential to your success and leadership potential. This book is an excellent resource for learning how to accomplish this. --Joan Price --This text refers to the Hardcover edition.

From Publishers Weekly

Applying the lessons of his bestselling study Emotional Intelligence, Goleman has found that business success stems primarily from a workforce displaying initiative and empathy, adaptability and persuasiveness?i.e., key aspects of what he defines as emotional intelligence. He presents studies that show that IQ accounts for only between 4% and 25% of an individual's job success, whereas emotional competence (self-awareness, self-regulation and motivation) is twice as important as purely cognitive abilities in the workplace. These findings alone should shake up human resource departments that hire based on how good someone looks on paper. In sections like "Self-Mastery," "People Skills" and "Social Radar," Goleman uses anecdotes from the corporate trenches (and from his lecture tours) to isolate qualities, such as "trustworthiness" that are central to displays of emotional intelligence. These qualities, in turn, are broken down into sets of practices?"Act ethically and... above reproach"; "respect and relate well to people from other backgrounds"?that can be internalized for improved emotional intelligence quotients by individuals looking to get ahead, or managers seeking to revitalize the staff. These repetitive-sounding checklists can at times give the book the flavor of an overworked seminar presentation. Still, embedded within the linear format that emerges are many truly illuminating facts?that the real cost of employee turnover to a company is the equivalent of one full year of employee pay, for example?that show how critically important Goleman's thesis is to today's workplace.
Copyright 1998 Reed Business Information, Inc. --This text refers to the Hardcover edition.

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Inside This Book (Learn More)

First Sentence
The rules for work are changing. Read the first page

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Front Cover | Copyright | Table of Contents | Excerpt | Index

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	64% buy the item featured on this page: Working with Emotional Intelligence 3.6 out of 5 stars (54) CDN$ 16.06
	18% buy Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ 3.9 out of 5 stars (161) CDN$ 16.06
	11% buy Social Intelligence: The New Science of Human Relationships 5.0 out of 5 stars (1) CDN$ 14.56
	4% buy Primal Leadership 4.2 out of 5 stars (54) CDN$ 13.83

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Customer Reviews

54 Reviews

5 star:		(22)
4 star:		(11)
3 star:		(6)
2 star:		(7)
1 star:		(8)

Average Customer Review

3.6 out of 5 stars (54 customer reviews)

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Most helpful customer reviews

4 of 4 people found the following review helpful:

3.0 out of 5 stars The emotional competence framework, Aug 16 2002

By	Golden Lion "Reader" (North Ogden, Ut United States) - See all my reviews

The author suggests five competencies in which we can manage ourselves:

Self awareness (Emotional Awareness, self-accessment, self-confidence)

Self Regulation (Self-Control, Trustworthiness, adaptiblity, innovation)

Motivation (achievement driven, commitment, initiative, optimism)

Empathy (understanding others, developing others, service oriented, politically aware),

Social skills (influence, conflict management, leadership, catalyst, building bonds, collaboration and cooperation, and team).

The book's frame-work focuses on the five competencies: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social skills.

I liked the personal stories illustrating the positive effects of soft skills. The storie sources came from friends, associates, and research cases.

I disliked the conclusions drawn from the stories suggesting confidence in cause and effect of EQ results.

I liked what Dr Goleman was advocating about the importance of people skills: social radar, arts of influence, and collaboration and teams.

I disliked lack of detail methodology to achieve the desired results. I felt there was too much contrast between IQ verse EQ. The book provides a strong case argument for an investment in Emotional Intelligent.

One shocking point the author makes early in the book, states that the top 1 percent of the Emotionally Intelligent in the IT field are 1200 percent more productive. I would have liked to read more cases studies about these observations and conclusions for his study. That statement alone sparked a ton of curiousity about EQ. I'm very interested in learning how effective IT managers are in accessing the emotional needs of their employees and customers and how to implement EQ to improve performance.

I disliked the lack of practical application. There was a disconnect between converting ideas of EQ into action. I felt the book focused too much on the principles of EQ, rather than the practical application of EQ. Basically he did not effectively answer the question, " How can I uses the EQ in my job to make a difference." I didn't get the opportunity to say "cool EQ works for me"

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3 of 3 people found the following review helpful:

2.0 out of 5 stars More of "why" and not "how"., Jan 16 2002

By	Bart Fielder "Knowledge sponge" (Fresno, CA) - See all my reviews (REAL NAME)

I agree with Daniel in most of what he said, however the title is a bit misleading. The word "Working" seems to be the operative, but I didn't see many examples of "how" to work, but "why" it is important to have emotional intelligence.

If you are looking for answers on how to modify your behavior to enhance your relationships, or working better with people, then you might have to look elsewhere.

In reading the book I felt like Mr. Goleman was trying to fill the pages rather than give concise content. This book would have been better at 1/4 the size.

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3.0 out of 5 stars I read both and picked the Quickbook, Jun 19 2004

By	Earl Jones - See all my reviews

This book was recommended to me as a resource for emotional intelligence in the workplace. I was looking for something to give to managers here at my company and I also puchased the recommended title on this page, The Emotional Intelligence Quickbook. Working is alright and I can see how it was a good resource when it came out in 1998, but The Emotional Intelligence Quickbook is more up to date and far more practical. It also worked well for us because it comes with a free emotional intelligence test online.

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Most recent customer reviews

5.0 out of 5 stars Packed With Knowledge!
Daniel Goleman followed up his bestselling classic Emotional Intelligence with this equally classic sequel that focuses on how emotional intelligence is applied in the workplace... Read more

Published on Jun 14 2004 by Rolf Dobelli

5.0 out of 5 stars Success is based on how you apply emotional intelligence
This is a wonderful book, and is truly an insightful look at what helps us to be successful in leadership positions in the workplace. Read more

Published on Mar 6 2004 by Michael Erisman

4.0 out of 5 stars A Good Book For Academics
While I found this a helpful and inspiring book, the academic and statistician in me found parts of it hard to take. Read more

Published on Nov 17 2003 by Nate Johnson

1.0 out of 5 stars This guy must be kidding!
For those of you who may think that "IQ" doesn't matter much, read some real research:

Schmidt, F. L., & Hunter, J. E. (1998). Read more