Customer service was excellent. I ordered the product January 28, 2013 and received the item January 29, I was very impressed. I love this floating shelf, it's better than the OmniMount ECSB Component shelf that I ordered before and had to returned it. The Yamaha Levitator CWM1 Component Wall Mount Floating Shelf is very firm. The only problem was the instructions were not clear and I had problems figure out the set up of the product. It took awhile but we figured it out. It looks great in my apt and very contemporary, it goes with the rest of my furniture. Thank you.