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Hey Im The Customer 1e
 
 
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Hey Im The Customer 1e [Paperback]

Ron Willingham (Author)
4.2 out of 5 stars  See all reviews (5 customer reviews)

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Product Description

Product Description

In an increasingly competitive economy service is a key factor. This book shows managers how to focus on and satisfy customers' needs.

Ingram

In an increasingly competitive economy, superior service is the key to attracting and retaining customers. Now a veteran sales trainer shows managers, supervisors, business owners, and particularly front-line service providers precisely how to focus on customer needs and give today's demanding and selective buyers the end-result benefits they expect. Line drawings.
Inside This Book (Learn More)
First Sentence
A friend and I had just finished conducting a seminar for the Georgia Bank Marketing Association at Callaway Gardens, Georgia. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

5 Reviews
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Average Customer Review
4.2 out of 5 stars (5 customer reviews)
 
 
 
 
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2.0 out of 5 stars Recycled Common Sense, May 5 2003
By A Customer
This review is from: Hey Im The Customer 1e (Paperback)
Although Willingham is a good story teller, it's clear that he hasn't been in the business of PROVIDING customer service since the 70's. Back then the customer was always right and businesses had time to make the customer happy. Today customers are more demanding and unreasonable. Time truly is money and it's getting harder and harder to go the exra mile when it means letting something else slide. Yet no one can afford to lose customers. The principles in the book are good: giving the customer your full attention, listening to them, making eye contact, inviting them back and so on. But there's nothing new here, and it needs to be updated for 2003. Come on Ron, get with the times and give us something we can use. Points for the quaint stories, though!
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4.0 out of 5 stars Fantastic Buy, Mar 1 2003
By Brian Sankarsingh (Trinidad, WI) - See all my reviews
This review is from: Hey Im The Customer 1e (Paperback)
Excellent resource material if you're looking to enhance your Customer Service skills. A must read for anyone in this field
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5.0 out of 5 stars Influence On Life, Jun 19 2000
By Mark Todd (San Diego, CA USA) - See all my reviews
This review is from: Hey Im The Customer 1e (Paperback)
Absolutely a life changing experience. Ron Willinghams' wit and humor makes this improvment book, not only fun but easy to apply to everyday living. My career has honestly been boosted with this winner. Positive, informative, and, well, just get this one and you will see that you deserve better and can give better. And with giving and getting better service your entire life WILL change. Thank you Ron.
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 		 Most recent customer reviews

5.0 out of 5 stars Read this book!
Are you working in a service based industry? If you answered yes to this question, you should read this book. Hey! I'm the Customer is an easy, fun read. Read more
Published on Mar 27 2000 by Clint Hollier

5.0 out of 5 stars Easy to read and understand at all levels of the organizatio
We use this book in our organization in conjunction with a process presented by Integrity Systems. Works great to provide people with ideas and events that they can related to in... Read more
Published on July 16 1999 by MannPA@crstlukes.com

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