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2 of 3 people found the following review helpful:
2.0 out of 5 stars
Joe Girard would never sell a car to me., Aug 31 2003
I can't really recommend this book. Joe Girard comes off very much like a salesman -- the kind I run from when *I'm* buying a car. He talks about using flattery to get the customer in the door. Of course, I don't think a salesperson should antagonize anyone, but he makes it sound like the phoney kiss a-- talk that so many tranparent salespeople use. Small lies are okay, he tells us. For example, a customer calls and wants a powder blue car with options X, Y and Z. Maybe he only has options X and Y and his car is gray. Nonetheless, he says he has the car the person wants anyway, and come on down. He can talk him out of powder blue and into gray later, and the missing option probably doesn't matter a lot anyway, and he can sweet talk the prospect. That's dispicable and a con. He talks about having every brand of cigarette in his office (the book was written in the 70s) so if the customer wants to go out for a smoke, he has no excuse to leave the office and postpone the sale. He talks about keeping *liquor* in his office to loosen up the prospect (Serving liquor to people who take test drives in unfamiliar cars! What a swell guy!) He drinks along--water, of course. Don't want *him* to be "relaxed," do we? It sounds like the sort of thing Jenny Jones would do--Oh, wait, she has!I find a lot about this book unsavory. There are some good general tips about prospecting and bird-dogging, but these are available in other selling books that I don't want to take a shower after reading. I also have to disagree about some things he things are bad habits. It sounds like a good idea to not join the "bull pen" and yak with the other salesmen. However, to a *certain* degree that is not a bad thing to do: it builds camaraderie and steels oneself for the difficult task of selling. Of course you don't want a salesforce that stands by the water cooler all day, but it's not good to spend 110% of your time on nothing but getting new customers either, or you could become a burnout case. And then there's Joe's teary life story. Personally I picture Leonard DiCapprio playing the role of young, dirt-stained Joe, being beaten by his father, being beaten by his employers, being beaten by his customers, being beaten by random strangers, walking hundreds of miles in snowdrifts to get to his job, uphill both ways. Sorry, I don't buy it. Not that he didn't have a hard life, and surely his father was abusive (all too common back then, unfortunately). But his tone throughout is one of utter innocence to everything going on around him. He reacts to everything, it's all done *to* him. He got fired from his first job for selling too much, because the other salesmen were jealous? Yeah... He glosses over his own failures, and they only amount to slugging a customer when he called Girard an ethnic slur. Compared to his life, Dickens had a Disneyesque childhood. The reader should remember all salesmen sell stories, and he's no exception. Oh, one more thing: the book is redundant. It's short as it is, but the way he repeats himself, it could be half its present size. --Or maybe a magazine article.
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