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Permission Marketing: Turning Strangers Into Friends And Friends Into Customers
 
 

Permission Marketing: Turning Strangers Into Friends And Friends Into Customers (Hardcover)

by Seth Godin (Author) "IT'S NOT YOUR FAULT ..." (more)
4.2 out of 5 stars  See all reviews (110 customer reviews)
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Product Description

From Amazon.com

Seth Godin, one of the world's foremost online promoters, offers his best advice for advertising in Permission Marketing. Godin argues that businesses can no longer rely solely on traditional forms of "interruption advertising" in magazines, mailings, or radio and television commercials. He writes that today consumers are bombarded by marketing messages almost everywhere they go. If you want to grab someone's attention, you first need to get his or her permission with some kind of bait--a free sample, a big discount, a contest, an 800 number, or even just an opinion survey. Once a customer volunteers his or her time, you're on your way to establishing a long-term relationship and making a sale. "By talking only to volunteers, Permission Marketing guarantees that consumers pay more attention to the marketing message," he writes. "It serves both customers and marketers in a symbiotic exchange."

Godin knows his stuff. He created Internet marketer Yoyodyne and sold it in 1998 to Yahoo!, where he is a vice president. Godin delves into the strategies of several companies that successfully practice permission marketing, including Amazon.com, American Airlines, Bell Atlantic, and American Express. Permission marketing works best on the Internet, he writes, because the medium eliminates costs such as envelopes, printing, and stamps. Instead of advertising with a plain banner ad on the Internet, you should focus on discovering the customer's problem and getting permission to follow up with e-mail, he writes. Permission Marketing is an important and valuable book for businesses seeking better results from their advertising. --Dan Ring



From Publishers Weekly

Godin, a business whiz kid who does direct marketing for Yahoo!, asks a provocative question: Does advertising work? He cites example after example of recent misguided campaigns, a "waste jamboree" of traditional ads aimed at consumers who no longer care. There's an "infoglut" out there, he says, of ads in myriad media whose only power is to "interrupt" people's lives. Godin's professional journey to his current status as a guru of online promotion began with his work for such industry bigs as Prodigy and AOL. Now, he specializes in direct-mail campaigns online, where he takes advantage of the interactive nature of the technology. Using traditional terms such as reach and frequency to define his efforts, he moves further, into the touchy-feely area of "permission marketing," his term for developing a personal relationship with consumers, where they actually enjoy receiving correspondence. On tape, Godin's message is winning because of his youthful attitude: self-assured, at times cocky, but always sensible. Based on the 1999 Simon & Schuster hardcover. (Aug.)
Copyright 1999 Reed Business Information, Inc. --This text refers to the Audio Cassette edition.

Inside This Book (Learn More)
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IT'S NOT YOUR FAULT. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

110 Reviews
5 star:
 (68)
4 star:
 (18)
3 star:
 (9)
2 star:
 (6)
1 star:
 (9)
 
 
 
 
 
Average Customer Review
4.2 out of 5 stars (110 customer reviews)
 
 
 
 
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Most helpful customer reviews

 
1 of 1 people found the following review helpful:
1.0 out of 5 stars OUCH!, Jun 13 2000
By Kerry Randall (Portland, OR) - See all my reviews
I read fifty or more books a year, one-third of them about marketing. That is what I do for a living. This book is, by far, the worst material I've ever slogged through. This book is 200 pages of poorly supported examples, contradictions, hyperbole, and erroneous conclusions. For example: Ivory soap, made with coconut oil, was a smashing success; coconut oil was in limited supply so Proctor and Gamble scrambled for four years to create a new product that would use MORE coconut oil as a solution to the limited supply problem! Uh, what did I miss?

The book is rife with such statements as: Cadillac buyers being "a tough to reach audience." Ever consider automobile registration data bases? The names and addresses can be had for pennies each. What's "tough to reach" about pennies?

Seth Godin proposes "interruption" marketing is destined for failure. It probably is. He says it doesn't work anymore and that's why American car-makers can't sell cars. Uh. I thought they were selling a lot of them. He says their interruption advertising doesn't work. Americans buy more American-made cars per capita than any nation buys any car per capita. The audience is hooked on new cars. That's a failure?

I am tempted to go on and on with more than one hundred examples of conclusions that are not supported by the facts. I won't. Just one more.

Seth says Internet banners don't work. Okay, I agree. How did Seth build his company, Yoyodyne?

"1. Attract target customers with banner ads promising a great prize. Interested consumers get more information by clicking on the banner, which takes them to a registration page."

And that paragraph (about interruption advertising) is in the chapter on case studies showing how permission marketing works!

The funny thing is that permission marketing works. It's an old concept, been with us for thousands of years. This book presents nothing new, nothing informative, certainly nothing to take back to the office. There is no meat to this sizzle.

Permission Marketing got my permission through my purchase of the book. Seth Godin then abused me for three hours. It's the last time he'll get my permission.

It should be sufficient to say, if you can read, don't bother to read this book.

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5.0 out of 5 stars Excellent, Jun 8 2004
By David Saunders "SEO Pop Star" (Plymouth, Devon UK) - See all my reviews
(REAL NAME)   
I "stumbled" in to Search Engine Marketing and now "do it" for a living with car dealerships in the San Francisco Bay Area.

This book, in it's first few pages, helped me. NO I don't know the author :)

David Saunders, Concord, CA

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5.0 out of 5 stars Want to learn about true, effective marketing...read this!, Jan 17 2004
By "anitrasfavs" (Bay Area, CA) - See all my reviews
Mr.Godin is an excellent teacher of how to market effectively. Before reading this I thought of marketing probably like most do. I thought to be successful in marketing and advertising, that big was the way to go...big magazine ads, t.v. spots, target a large audience and you're sure to get lots of customers, etc. WRONG!

Mr. Godin hits the bull's-eye on the type of marketing that it takes to acquire and keep customers in your business. It is not mass marketing to anyone and everyone that's going to do it. But rather, Mr. Godin shows you how to set up a specific strategy, a clever method in which to acquire the type of customer you want to your particular business. If you own a sports shop, then your ideal customer wouldn't be a chef or a construction worker who just happened to walk into your store...it would be the die-hard, sports enthusiast that you want to attract. Mr. Godin shows you how to attract your "ideal" customer; He teaches you how to get your ideal customer to come to you.

I didn't fully understand all that "Permission Marketing" was really about until Mr. Godin broke it down and explained it to a tee. If you can get a potential customer to say "yes" to you prior to the sale, your chances of acquiring them as an actual customer dramatically increases. This is what Mr. Godin shows you how to do. He is a wise marketer and you can be too! HIGHLY RECOMMENDED.

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Most recent customer reviews

5.0 out of 5 stars read this review
So there are steps in every transaction. The whole point of this book is that you don't create lifelong relationships with strangers. Read more
Published on Oct 29 2003 by A. M Wall

1.0 out of 5 stars Dead solid wrong
The suggestion that the old is out and the new, permission marketing, is in has been so thoroughly disproved by actual experience that it's reasonable to ask, just why does anyone... Read more
Published on Oct 4 2003 by Kit Kat

2.0 out of 5 stars No news
While Godin does a good job retelling an old story about properly targeting, utilizing appropriate messaging and benefiting from modern (post-internet) media, it is not new. Read more
Published on Aug 30 2003

2.0 out of 5 stars Interruptive Marketing Lives!
While Godin astutely details the need to build relationships with customers, that's been amply covered by other authors. Read more
Published on Jun 6 2003 by David Camp

1.0 out of 5 stars poorly written drivel
This is a poorly written book with an interesting concept but it contains minimal content and is full of repetition. I was very disappointed by this book.
Published on Jun 6 2003 by dan jacobs

5.0 out of 5 stars Mouthwatering....
Until now, most marketing books I've read have been filled with too much hype and over-simplified concepts, rather than concrete ideas. This book was a very welcome change !! Read more
Published on Feb 27 2003 by Aryanne Robertson

5.0 out of 5 stars Finally focused marketing on customer needs does exist...
Everyday your letterbox is full of leaflets you never read, your banker send you a new financial proposal you already have in your portfolio... Read more
Published on Jul 1 2002 by Jean-Claude LE GAL

5.0 out of 5 stars Change agent Seth Godin reveals the future
In addition to working in the profession of advertising and marketing, I'm an adjunct professor at a nearby university. Read more
Published on Jan 21 2002 by Just Bill

5.0 out of 5 stars if u r interested in mktg at al 4 uni,work ,pleasure its gr8
absolutely fantastic book ... Godin makes the new concept of permission marketing very interesting and gives excellent examples to illustrate all of his ideas moreover it is... Read more
Published on Jan 5 2002 by christine

5.0 out of 5 stars Challenges assumptions - source of ideas
"Permission marketing , turning strangers into friends and friends into customers" is a challenging concept. Read more
Published on Dec 11 2001

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