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For questions regarding products, order delivery, or returns, please contact Pro Active Customer Service:For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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About Pro Active
Pro Active is a premier retailer of soccer merchandise and as a company that has been trading online for over 10 years, we now have one of the largest soccer product catalogues in the world. Our range is constantly being updated and we stock a wide variety of products for English, European and Internatioanl teams. So buy with confidence from the No.1 for official soccer merchandise.
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Pro Active Shipping Rates
Listed below are shipping details for Pro Active, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpedited Domestic Canada ETA 18 - 26 days --- per Item CDN$ 0.00 --- per Weight (kgs) CDN$ 0.00 --- per Shipment CDN$ 7.00 --- North America and Protectorates ETA 8 - 16 days --- per Item CDN$ 0.00 --- per Weight (kgs) CDN$ 0.00 --- per Shipment CDN$ 7.00 --- Western Europe ETA --- 14 - 28 days per Item --- CDN$ 0.00 per Weight (kgs) --- CDN$ 0.00 per Shipment --- CDN$ 7.00 Japan and South East Asia ETA --- 14 - 28 days per Item --- CDN$ 0.00 per Weight (kgs) --- CDN$ 0.00 per Shipment --- CDN$ 9.00 Rest of World ETA --- 21 - 28 days per Item --- CDN$ 0.00 per Weight (kgs) --- CDN$ 0.00 per Shipment --- CDN$ 9.00
* Shipping Rates for Books, Music, Video and DVDDomestic
18 - 26 daysPriority Domestic
1 - 3 daysUnited States
7 - 12 daysOther International
42 - 56 days
Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99 VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.
Region Key Domestic Canada Canada North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand Rest of World Other countries excluding Somalia and Syria Top of Page
All of our orders are despatched from the UK and deliveries to North America (Canada & USA) generally take 7 or 8 days.
Following receipt of an order, we will always try to ship the order on the same day. If this is not possible, we will complete despatch on the next business day. Most of our parcels are sent by Royal Mail (Airmail). Should an order value be in excess of $50, we will send the package by International Recorded Delivery. This service requires a signature upon arrival at the customer's address.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.
Your security and privacy are of paramount concern to us; therefore, in order to lay a foundation of trust and confidence in our website we guarantee never to divulge, sell or pass on your personal details to a third party without your prior consent. We do not hold any financial information about our customers on our premises.
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Returns and Refunds
Please refer to the Amazon.ca Product Return Policy. Please contact Pro Active to request a refund or get information about any additional policies that may apply: