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4.8 stars over the past 12 months
4.8 stars over the past 12 months (311 ratings)

Frequently Asked Questions

1. Q: How can i return the package to the seller?

A: Actually you do not need to return the package to the United Stated. Please contact our customer service for RMA# and return address in Canada. And please return the package via Canada Post.

2. Q: Why the battery I received can not be charged?

A: According to the situation, our technical center suggests that you may take the follow steps:
1. Please exhaust all its capacity first, and do not connect it to the power source by adapter.
2. Unplug the battery and wait till it to be cool, then re-insert into the laptop and make a overnight charge. And do not turn on the computer while charging.

3. Q: If the new battery I received can not be fully charged, what should I do?

A: As we know, new battery are shipped in a dischaged condition and must charge before using. It seems that, this li-ion batterie is NOT activated completely, then we generally recommend an overnight charge.
Please try the following steps as below.

(1) Please exhaust all its capacity firstly, make sure it is 0%, this is very important.
(2) After exhausting all its capacity, please make a full charge, about 12 hours.
PS:
1. During the charge, please do NOT turn on the laptop.
2. When you exhaust the capacity of the battery, please lower the screen brightness, and don't operate any program

Please try this "complete exhaust--full charge" process 3 times.

4. Q: How long will I receive my package?

A: As we ship the pacakge from US, it will take 6-15 days to delivery to Canada.

 

Brainydeal-CA

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    About Brainydeal-CA

    BrainyDeal-CA Store is engaged in the wholesale & retail distribution of various household electronics and power products. Our mission is to provide innovative, high quality, and specialty products that meet our customer needs. We believe our first responsibility is to the customers who patronize our store. We strive to offer superior customer service, technical support. You can be assured that you will receive a first class customer service and best shopping experience in using our store.

    We will ship in 1 business days after the order is confirmed. We ship from New York, USA. The package usually will be delivered to most Canada address in 5-10 days.

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    Brainydeal-CA Shipping Rates


    Listed below are shipping details for Brainydeal-CA, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Domestic CanadaETA7 - 11 days
     per ItemCDN$ 3.99
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 1.95
    North America and ProtectoratesETA8 - 16 days
     per ItemCDN$ 6.99
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 19.99
    Western EuropeETA56 - 84 days
     per ItemCDN$ 10.99
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 29.99
    Japan and South East AsiaETA56 - 84 days
     per ItemCDN$ 10.99
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 39.99
    Rest of WorldETA63 - 84 days
     per ItemCDN$ 10.99
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 39.99


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    7 - 11 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    Brainydeal-CA Shipping Policies

    Unless noted otherwise in the ordering pipeline, Brainydeal-CA ships all items within two days of receiving an order
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide Brainydeal-CA with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Brainydeal-CA's Privacy Policy.

    Privacy Practices

    Brainydeal-CA values the privacy of your personal data.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact Brainydeal-CA to get information about any additional policies that may apply:

    Contact this seller Phone: 001-718-234-4488

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.