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For questions regarding products, order delivery, or returns, please contact AmericanChateau Customer Service:For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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AmericanChateau.com is the e-Commerce wing of TimelessVintage Inc. AmericanChateau has successfully operated an internet e-Commerce and auction business since 1Q 2003. With buyer satisfaction rates of 99.5% to 99.9%, AmericanChateau work very hard to ensure that any problems that may arise during a transaction are resolved to the customer's satisfaction.Philosophy
Your purchase will be:
- Brand New
- Top Quality Merchandise
- No Seconds
- No Defects/Flaws
However, if for any reason you are unsatisfied about your purchase please contact us at service@AmericanChateau.com or call us at 1-88-299-7343 within 10 days of receipt of item to arrange an exchange/refund. We will give you a credit for the full amount of your purchase (not including S&H).
- Email : service@AmericanChateau.com
- Phone : 1-888-299-7343 - Weekdays 12-6 EST (you can leave a message at other times)
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AmericanChateau Shipping Rates
Listed below are shipping details for AmericanChateau, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Domestic Canada ETA 2 - 10 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 0.89 per Shipment CDN$ 8.99 North America and Protectorates ETA 8 - 16 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 4.00 per Shipment CDN$ 14.95 Western Europe ETA 56 - 84 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 6.99 per Shipment CDN$ 19.99 Japan and South East Asia ETA 56 - 84 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 6.99 per Shipment CDN$ 19.99 Rest of World ETA 63 - 84 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 6.99 per Shipment CDN$ 19.99
* Shipping Rates for Books, Music, Video and DVDDomestic
4 - 14 daysPriority Domestic
1 - 3 daysUnited States
7 - 12 daysOther International
42 - 56 days
Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99 VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.
Region Key Domestic Canada Canada North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand Rest of World Other countries excluding Somalia and Syria Top of Page
We ship worldwide. We will ship your item within 1-3 days of your payment being received. For Canadian Customers everything is shipped from Canada. This ensures quick delivery of your item and prevents any issues with customs and import taxes. For US customers everything is shipped from the US. For customers outside of North America your item is shipped from the US. For shipments outside the USA and Canada, import duties and taxes charged by your local government and are the responsibility of the customer. These charges are not included in the shipping prices quoted and must be paid for locally if charged by your local government.
We use new shipping materials and use professional packers to pack your items to ensure safe delivery. If you do not recieve your package within 2 weeks of purchase, please contact us. You never need to worry, we will provide a full refund if your item arrives broken or is lost in transit. We reserve the right to choose the shipping provider and may ship with Canada Post, CanPar, FedEx, UPS, US Postal Service, or other shipping vendors.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.
We never sell your information to any third party or use it for any purpose other than to fulfill your order and to communicate with you. We never send you spam.
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Returns and Refunds
Please refer to the Amazon.ca Product Return Policy. Please contact AmericanChateau to request a refund or get information about any additional policies that may apply:
Contact this seller Phone: 1-888-299-7343