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Frequently Asked Questions
General Order Questions:
Does Outdoor Shopping Cover Federal Duty Taxes?
We do pre-pay all federal duty taxes. There might be local city and province taxes that you will incur when picking up your package as items are shipping from Pennsylvania, U.S. If you do get charged local duty taxes please email us.
How Can I See My Order Status?
All you have to do is go to is manage orders on your amazon account and check the order ID issued to you by Amazon. You will see tracking information there and the general status of your order.
How Do I Determine Shipping Cost?
For the majority of our items we offer free
shipping within Canada.
Selected items such as books can incur a shipping charge.
International shipping charges can be found on our Outdoor Shopping
shipping rates page.
What Is Your Processing Time?
We generally process order in 2-3 business days. But
you must refer to the processing time we state for individual items on
the product page. We
are closed on weekends and on major holidays.
Do You Ship To a P.O. Box?
Yes, we do. Please keep in mind that UPS does not deliver to a P.O. Box. If you provide a P.O. Box we will ship via USPS.
Do You Ship to APO/FPO Addresses?
Yes we do. We use USPS to ship to APO and FPO addresses. APO and FPO addresses are charged the same shipping rate as the lower 48 states.
Do You Ship International Orders?
We ship worldwide to all countries that amazon allows
us to.
How Long Does Shipping Within Canada Take?
How quickly an item takes to arrive overseas depends on the items you purchased. If your total order weighs less than 2 pounds then shipping can take 10 days to as long as four weeks or even more in extreme cases. If your total order exceeds 2 pounds than shipping will take roughly 1-3 weeks depending on customs.
When Will I Receive a Tracking Number?
A tracking number will be emailed to you as soon as we ship your order out so you can track your order.
Is There Sales Taxes On Any Items?
Sales tax is already included in the item price.
If I Have Placed My Order Can I Cancel it or Change It?
Please contact us right away and we will do our best to accommodate your needs. We do not guarantee under any circumstances that changes can be made once an order is placed but we will do our best.
Do you offer personal embroidery on your products?
No personal embroidery is available on our products. If you have any special requests you can still message us and we can try to point you to someone who can. Thanks.
Returns/Exchanges:
Do You Except Returns/Exchanges?
We do except returns and exchanges within 30 days of purchase. We are located in the US so we are unable to send a return label. If we did ship a damaged/wrong item we would reimburse you for the return shipping. We do not refund for shipping in either direction unless we sent you the wrong item or we sent you a damaged item. Please message us for the return address. Do not just ship the items back to the address on the shipping label you received with your order. For additional information please visit our help center.
Which Items Are Non-Returnable?
We do not except returns on items that have been washed or where the tags have been taken off. Boots must be returned in their original box and must have never been worn once. Some items, such as swimsuits and underwear, cannot be returned due to various Province or federal laws.
I Received The Wrong Items What Do I Do Now?
Please contact us at through our contact us page. Just message us right away if this happens and we will be quick to respond to you and provide you a return label to have the items ships back to us. We will have the new items shipped to you right away.
How Long Does Returns Take To Process?
All returns to our office take 1-3 weeks to process. We try our best to process your returns as fast as possible.
Do You Offer Other Shipping Methods?We currently do not offer expedited shipping options within Canada.
Outdoor Shopping Canada
- Storefront:www.amazon.ca/shops/A3EL4DDIHANASX
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For questions regarding products, order delivery, or returns, please contact Outdoor Shopping Canada Customer Service:For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
- Top of Page
About Outdoor Shopping Canada
We are an authorized CANADIAN seller.Our company was founded in 2002. Our headquarters is in the beautiful Pocono mountain region of Pennsylvania where we are able to actively test out our products in the great outdoors.
We have served thousands of happy customers around the world. From our modest beginning, Outdoor Shopping has grown to become a worldwide household name. We ship our products to APO/FPO, Domestic, International, as well as PO Box addresses.
We at Outdoor Shopping are happy to bring you high quality goods at affordable prices. We specialize in everything outdoors, including camping, hiking, fishing, hunting and much more.
We offer both made in USA goods and imported goods. We sell both retail and wholesale. Our goal is to help people save money and to help them live better.
Today, this mission is more important than ever to our customers and members around the world. We work hard every day in all our markets to deliver on this promise. We do this by providing excellent customer service and spending countless hours searching for suppliers who can offer us higher quality goods at lower prices; so we can pass the savings on to you. - Top of Page
Outdoor Shopping Canada Shipping Rates
Listed below are shipping details for Outdoor Shopping Canada, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD) All Regions Domestic Canada North America and Protectorates Domestic Canada · Standard · (7 - 11 days) Per Shipment Bands Shipment Rate CDN$ 0.00 to Up CDN$ 0.00 North America and Protectorates · Standard · (8 - 16 days) Per Shipment Bands Shipment Rate CDN$ 0.00 to Up CDN$ 0.00
* Shipping Rates for Books, Music, Video and DVD Domestic
7 - 11 daysPriority Domestic
1 - 3 daysUnited States
7 - 12 daysOther International
42 - 56 daysBooks CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99 VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.
Region Key Domestic Canada Canada North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand Rest of World Other countries excluding Somalia and Syria
Outdoor Shopping Canada Shipping PoliciesTop of Page
General Order Questions:
Does Outdoor Shopping Cover Federal Duty Taxes?
We do pre-pay all federal duty taxes. There might be local city and province taxes that you will incur when picking up your package as items are shipping from Pennsylvania, U.S. If you do get charged local duty taxes please email us.
How Can I See My Order Status?
All you have to do is go to is manage orders on your amazon account and check the order ID issued to you by Amazon. You will see tracking information there and the general status of your order.
How Do I Determine Shipping Cost?
For the majority of our items we offer free shipping within Canada. Selected items such as books can incur a shipping charge. International shipping charges can be found on our Outdoor Shopping shipping rates page.
What Is Your Processing Time?
We generally process order in 2-3 business days. But you must refer to the processing time we state for individual items on the product page. We are closed on weekends and on major holidays.
Do You Ship To a P.O. Box?
Yes, we do. Please keep in mind that UPS does not deliver to a P.O. Box. If you provide a P.O. Box we will ship via USPS.
Do You Ship to APO/FPO Addresses?
Yes we do. We use USPS to ship to APO and FPO addresses. APO and FPO addresses are charged the same shipping rate as the lower 48 states.
Do You Ship International Orders?
We ship worldwide to all countries that amazon allows us to.
How Long Does Shipping Within Canada Take?
How quickly an item takes to arrive overseas depends on the items you purchased. If your total order weighs less than 1.8 KG then shipping can take 10 days to as long as four weeks or even more in extreme cases. If your total order exceeds 1.8 KG than shipping will take roughly 1-3 weeks depending on customs.
When Will I Receive a Tracking Number?
A tracking number will be emailed to you as soon as we ship your order out so you can track your order.
Is There Sales Taxes On Any Items?
Sales tax is already included in the item price.
If I Have Placed My Order Can I Cancel it or Change It?
Please contact us right away and we will do our best to accommodate your needs. We do not guarantee under any circumstances that changes can be made once an order is placed but we will do our best.
Do you offer personal embroidery on your products?
No personal embroidery is available on our products. If you have any special requests you can still message us and we can try to point you to someone who can. Thanks.
Returns/Exchanges:
Do You Except Returns/Exchanges?
We do except returns and exchanges within 30 days of purchase. We are located in the US so we are unable to send a return label. If we did ship a damaged/wrong item we would reimburse you for the return shipping. We do not refund for shipping in either direction unless we sent you the wrong item or we sent you a damaged item. Please message us for the return address. Do not just ship the items back to the address on the shipping label you received with your order. For additional information please visit our help center.
Which Items Are Non-Returnable?
We do not except returns on items that have been washed or where the tags have been taken off. Boots must be returned in their original box and must have never been worn once. Some items, such as swimsuits and underwear, cannot be returned due to various Province or federal laws.
I Received The Wrong Items What Do I Do Now?
Please contact us at through our contact us page. Just message us right away if this happens and we will be quick to respond to you and provide you a return label to have the items ships back to us. We will have the new items shipped to you right away.
How Long Does Returns Take To Process?
All returns to our office take 1-3 weeks to process. We try our best to process your returns as fast as possible.
Do You Offer Other Shipping Methods?We currently do not offer expedited shipping options within Canada.
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.
In addition, we want you to be aware that Amazon.ca will provide Outdoor Shopping Canada with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Outdoor Shopping Canada's Privacy Policy.
Outdoor Shopping Canada's Privacy Policy
How do we protect your information?
Amazon implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted to Amazon and not to Outdoor Shopping. Outdoor Shopping has no access to your credit card information or the ability to charge your card. Outdoor Shopping can only issue refunds.
What information do we collect?
We collect information from you when you place an order from Outdoor Shopping on amazon.
When ordering from, as appropriate, you may be asked to enter your: name, e-mail address, phone number or credit card information. The only information we are give is your shipping address, phone number and the details of your order. All sensitive information is the property of amazon and not disclosed to us.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline. - Top of Page
Returns and Refunds
Please refer to the Amazon.ca Product Return Policy. Please contact Outdoor Shopping Canada to request a refund or get information about any additional policies that may apply:
For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
