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For questions regarding products, order delivery, or returns, please contact theWireless USA Customer Service:For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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About theWireless USA
theWireless from Saint Paul, Minnesota is committed of bringing great deal and great products to Amazon Canada - and back by great services! (of course~). All our products are brand new, directly from the factory (saves some money~). We ensure simplicity when you buy from us. All orders are shipped from the United States, delivery duties and taxes, paid for - giving you a peace of mind when buying from a US merchant.
We stand behind our products. Your satisfaction is important to us. If for any reason you are not completely satisfied with your order, please contact us via email. Our customer service will get back to you within 24 hours (Mon-Fri, excluding US Holiday)
Email address: CAhelp@theWireless.com
or email us by using Contact Seller in your Amazon account.
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theWireless USA Shipping Rates
theWireless is proud to serve our Canadian customers in Amazon.ca! We provide FREE SHIPPING and ship from the United States, bringing you great deals and great prices. All shipments will be free of custom duties and taxes as we have already prepaid all these charges. You will have a peace of mind knowing that you are buying from a reputable seller!
Standard Shipping usually takes 5 business days. On some rare occasions it may takes up to 2 weeks for final delivery, depending on your area. Packages will be delivered by your local post office - Canada Post.UPDATE: Expected delay due to unprocessed and accumulated mails of Canada PostListed below are shipping details for theWireless USA, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
We are pleased to inform our customers that Canada Post is back to business. With unprocessed mail in Canada Post system and accumulated mail received from other countries that has not yet entered the system, it will take some time to stabilize the operations and to return to the normal delivery standards. Any mail in the system at the time of the work disruption has been secured for processing and delivery.
UPDATE: Canada Post to Resume Operations Monday June 27June 26, 2011 OTTAWA â€“ Canada Post has initiated the process to resume operations following the passage of Bill C-6, An Act to provide for the resumption and continuation of postal services.Canada Post employees will return to work within the next 24-48 hours and will be contacted by their supervisors regarding their return to work schedule. Plant employees will return to work first to begin sorting the mail for delivery, with delivery employees to follow.UPDATE: Lockout at Canada Post June 16, 2011 at 12:00 a.m. Eastern Daylight Time (EDT). All mail processing plants and letter carrier depots are closed and all facilities have been secured. No new mail will be accepted.
Even though we are shipping from the United States, which USPS continues to accepts mails to Canada, but because of operations halt that these packages will be on hold in USPS facilities.
For the security of shipments, we have decided to temporary stop selling in Amazon.ca. If you have not receive an email from us about shipment updates, we may have not ship your order. Please contact us for more information.
UPDATE: Canada Post Strikes- The Canadian Union of Postal Workers began labour dispute activities as of June 2, 2011 at 11:59 p.m. Eastern Daylight Time (EDT). The union has stated their intention to follow a rolling 24-hour walk-out that could impact various cities throughout the country. Updates about the labour dispute can be found on the Canada Post website.
theWireless is using Canada Post as primary delivery carrier. We're monitoring the progress of the labour dispute very closely. You may notice a delivery delay as a result of the labour dispute, however we expect that any impact will be minimal. We continue to accept orders as usual.
Shipping rates for all products (excluding Books, Music, Video and DVD)Standard Domestic Canada ETA 7 - 11 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 0.00 per Shipment CDN$ 0.00 North America and Protectorates ETA 8 - 16 days per Item CDN$ 0.00 per Weight (kgs) CDN$ 0.00 per Shipment CDN$ 0.00
* Shipping Rates for Books, Music, Video and DVDDomestic
7 - 11 daysPriority Domestic
1 - 3 daysUnited States
7 - 12 daysOther International
42 - 56 days
Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99 VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.
Region Key Domestic Canada Canada North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand Rest of World Other countries excluding Somalia and Syria Top of Page
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Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.
theWireless USA values the privacy of your personal data.
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Returns and Refunds
Please refer to the Amazon.ca Product Return Policy. Please contact theWireless USA to request a refund or get information about any additional policies that may apply: