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4.9 stars over the past 12 months
4.9 stars over the past 12 months (16 ratings)

Frequently Asked Questions

Go to fitter1.com/CustomerService for our full FAQ

Fitterfirst

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    About Fitterfirst

    Fitterfirst has been leading the world to better balance since 1985.  Our goal has been to offer you, our valued customer, the best FUNctional equipment available. Whether you are a health professional, athlete or simply interested in maintaining better wellness, our unique mix of products will help you "Master the art of aging gracefully!" We each have a 24 hour day to make the best of life, and when you choose Fitterfirst products you can trust that they will help you make the very most of them.

    Fitterfirst's philosophy is to build a company based on integrity, commitment, hard work, value and a desire to help others by offering a unique mix of quality fitness products that help people to achieve their fitness goals and live a long and healthy life.

    The following core values will shape every aspect of your experience with Fitterfirst:

    Integrity

    Fitterfirst believes fair, honorable dealings with all stakeholders are essential to our continued success.

    Quality

    Fitterfirst's quality products will help enhance our customer's quality of life.

    Service

    Fitterfirst commits to exceed customer expectations by providing knowledgeable, friendly and prompt assistance while respecting the customer's needs.

    Our Commitment

    The Fitterfirst guarantee always assures you 100% satisfaction. If it's not right, we'll make it right! If for any reason you should find our products unsatisfactory, you may return the product within 60 days. Our friendly, helpful team will always do their best to make your experience with Fitterfirst a pleasant one.

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    Fitterfirst Shipping Rates


    Listed below are shipping details for Fitterfirst, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
    All Regions
    Domestic Canada
    North America and Protectorates
    Domestic Canada · Standard · (2 - 10 days)
    Per Shipment Bands Shipment Rate
    CDN$ 0.00 to CDN$ 25.00 CDN$ 9.00
    CDN$ 25.01 to CDN$ 50.00 CDN$ 15.00
    CDN$ 50.01 to CDN$ 99.00 CDN$ 18.00
    CDN$ 99.01 to CDN$ 199.00 CDN$ 25.00
    CDN$ 199.01 to CDN$ 299.00 CDN$ 30.00
    CDN$ 299.01 to CDN$ 1,000.00 CDN$ 55.00
    CDN$ 1,000.01 to Up CDN$ 100.00
    North America and Protectorates · Standard · (8 - 16 days)
    Per Shipment Bands Shipment Rate
    CDN$ 0.00 to CDN$ 25.00 CDN$ 9.00
    CDN$ 25.01 to CDN$ 50.00 CDN$ 15.00
    CDN$ 50.01 to CDN$ 99.00 CDN$ 18.00
    CDN$ 99.01 to CDN$ 199.00 CDN$ 25.00
    CDN$ 199.01 to CDN$ 299.00 CDN$ 30.00
    CDN$ 299.01 to CDN$ 1,000.00 CDN$ 55.00
    CDN$ 1,000.01 to Up CDN$ 100.00

    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    4 - 14 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99


    *  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
        Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.


    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    Fitterfirst Shipping Policies

    Shipping and handling charges are based on the dollar value of the order. Please note that additional shipping charges will apply outside of the contiguous 48 States and Canada. Some of Fitterfirst products require special handling and cost more to ship. These products include slide boards and medicine balls. Please contact us by phone weekdays from 8 am to 5 pm and Saturday from 10 am to 4 pm (MST) at 1-800-Fitter1 (1-800-348-8371) for shipping options and prices for these products. International customers call +1-403-243-6830. 
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide Fitterfirst with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Fitterfirst's Privacy Policy.

    Fitterfirst's Privacy Policy

    Your e-mail address or other contact information will not be provided to any third party without your prior consent. Our full Privacy Statement can be read at www.fitter1.com/CustomerService/

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact Fitterfirst to get information about any additional policies that may apply:

    Contact this seller Phone: 1-800-3488371

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.