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4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,342 ratings)

Frequently Asked Questions

Q: How do I cancel an order that I've placed on Amazon.ca?

A: To cancel an order, contact us via the "Contact Golda's Kitchen Customer Service" link found on this page.
  • For orders placed between the hours of 12:01 a.m. and 5:00 a.m. PST, cancellation requests must be received prior to 6:00 a.m. PST the same day.
  • For orders placed between the hours of 5:00 a.m. and noon PST, cancellation requests must be received prior to noon PST the same day.
  • For orders placed between the hours of noon and midnight PST, cancellation requests must be received prior to 6:00 a.m. PST the following calendar day.
[Thus, for example, if the order was placed at 9:00 a.m. Tuesday morning, the cancellation request must be received by noon the same day (Tuesday).  If the order was placed at 4:00 p.m. Tuesday afternoon, the cancellation request must be received by 6:00 a.m. the next day (Wednesday).]

Cancellation requests received after these cut-off times will only be considered if the order has not yet left our premises. Once an order has been picked up by the carrier, no cancellation request can be accommodated.

Q: Do any taxes, duties, or brokerage fees apply to my order?

A: For orders shipped within Canada, applicable taxes (Goods and Services Tax, Harmonized Sales Tax, and/or provincial retail sales tax) will be calculated and charged by Amazon.ca at the time of checkout. No taxes are charged on orders shipped outside of Canada.

Per the U.S. Customs and Border Protection Agency, product shipments to the United States valued at under $200.00 and for personal use are generally not subject to customs brokerage fees and import duties [although the U.S. Customs and Border Protection Agency may choose to impose import duties on any shipment, regardless of value]. Shipments to the U.S. valued at $200.00 or more and all international shipments may be subject to customs brokerage, local import duties, and other charges, which are the sole responsibility of the addressee, as are any taxes levied by government authorities in the destination country.

Golda's Kitchen

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    About Golda's Kitchen

    Golda's Kitchen is the leading Canadian online retailer of quality kitchenware products--baking, cooking, and measuring equipment; specialty cake decorating, chocolate, and confectionery supplies; and a wide assortment of kitchen tools, knives, and appliances.

    Shipping rates and timeframes: select the Shipping Rates tab above

    Order cancellation: select the Frequently Asked Questions link above

    Returns and refunds: select the Returns tab above

    For other questions regarding our products or policies, contact us using the link found above in the centre of the page. If your question concerns a product, please provide the product name or Amazon.ca ASIN (which can be found when viewing the product).

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    Golda's Kitchen Shipping Rates


    Listed below are shipping details for Golda's Kitchen, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Domestic CanadaETA2 - 10 days1 - 3 days
     per ItemCDN$ 0.00CDN$ 0.00
     per Weight (kgs)CDN$ 0.75CDN$ 2.10
     per ShipmentCDN$ 12.40CDN$ 18.75
    North America and ProtectoratesETA8 - 16 days4 - 7 days
     per ItemCDN$ 0.00CDN$ 0.00
     per Weight (kgs)CDN$ 1.20CDN$ 6.00
     per ShipmentCDN$ 11.55CDN$ 32.80
    Western EuropeETA---14 - 28 days
     per Item---CDN$ 0.00
     per Weight (kgs)---CDN$ 10.40
     per Shipment---CDN$ 41.55
    Japan and South East AsiaETA---14 - 28 days
     per Item---CDN$ 0.00
     per Weight (kgs)---CDN$ 13.10
     per Shipment---CDN$ 52.85
    Rest of WorldETA---21 - 28 days
     per Item---CDN$ 0.00
     per Weight (kgs)---CDN$ 27.50
     per Shipment---CDN$ 65.65


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    4 - 14 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    Golda's Kitchen Shipping Policies

    Orders are shipped from our Mississauga, Ontario, Canada distribution facility. Most orders for in stock items are shipped on the first or second business day following approval of the order. The ETAs shown above are in business days (Monday through Friday, excluding holidays).


    Orders are shipped via United Parcel Service (UPS) or Canada Post, at our discretion.

    Our shipping rates are reflective of the actual cost for shipping products within Canada or from Canada to the United States and other destinations and are based on both the weight and dimensions of the product(s) being shipped. Regardless of the low weight, small dimensions, or low value of a shipment, a minimum shipping fee is charged by all carriers (usually based on a 1 pound shipment).

    You are responsible for providing the correct delivery address information (including any necessary security access codes/buzzer numbers) to ensure that your order can be delivered. Any charges levied by the carrier for address correction, redirection, or return of your order are the responsibility of the purchaser and addressee and will be charged back to you.

    Shipments to the United States or overseas may be delayed due to heightened customs inspection and border security. Pursuant to U.S. Customs and Border Protection Agency regulations, as well as regulations of most governments, all U.S. and international shipments will bear a commercial invoice providing a complete description and value of the contents. Thus, even though an order may contain a gift, a commercial invoice may appear on the exterior of the box and the recipient may see the description and value of the contents.

    Product shipments to the United States valued at under $200.00 and for personal use are generally not subject to customs brokerage fees and import duties. Shipments to the U.S. valued at $200.00 or more and all international shipments may be subject to customs brokerage, local import duties, and other charges, which are the sole responsibility of the addressee, as are any taxes levied by government authorities in the destination country. Shipments may be opened and inspected by customs authorities.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide Golda's Kitchen with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Golda's Kitchen's Privacy Policy.

    Privacy Practices

    Golda's Kitchen values the privacy of your personal data.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    If you receive a damaged or incorrect product, contact us within 7 days of receipt and we will replace the damaged or incorrect product or issue you a refund. You will be provided with further instructions for returning the damaged or incorrect product.

    If you are not satisfied with the products which you ordered, contact us within 30 days of receipt to obtain a return authorization number (RA#); please provide your 17-digit Amazon.ca order number, which may be found on your original e-mail order receipt, by viewing your order history on Amazon.ca, or on the shipping label.

    For unused products in their original packaging, we will issue a refund (less shipping and handling charges) upon receipt of the returned products. For products that have damaged or missing packaging, we will issue a refund (less shipping and handling charges) less a 20% restocking fee upon receipt of the returned products. Products that have been used will be refused and returned to sender at the sender's expense.

    Pack products to be returned in a suitable shipping carton sealed with carton sealing tape (not masking tape) and send them to:
          Golda's Kitchen Inc. - Returns
          RA#__________
          2885 Argentia Rd Unit 6
          Mississauga, Ontario L5N 8G6
          Canada

    You are responsible for return shipping, brokerage fees, duties, and taxes (if applicable). In order to avoid incurring brokerage fees, duties, and taxes, return shipments from the USA or overseas should be shipped via the postal service (not via courier service), with customs documentation declaring that the contents are returned goods. Return shipments should be appropriately insured; Golda's Kitchen cannot be held responsible for non-delivery or damage to the products during shipping.

    Items returned without prior return authorization will not be accepted and will be returned to the sender at the sender's expense.

    Contact this seller Phone: 905-816-9995

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    We can include your message handwritten on a gift card with your order at no additional charge.

    Gift Wrapping

    We can gift wrap many items for you. Your gift will be wrapped in a gift box and/or with green or silver gift-wrap and tied with silver and white raffia ribbon, depending on the size and nature of the item. If appropriate (based on the text of the gift card), appropriate-themed gift-wrap will be used (e.g., for weddings or anniversaries or holidays).