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4.4 stars during time selling on Amazon.
4.4 stars during time selling on Amazon. (5,843 ratings)

Frequently Asked Questions

Get your questions answered quickly with our FAQ!


Why hasn't my order arrived?
I can't track my package button
My tracking says it was delivered, but I never received the package
I got the wrong item or the item was broken
Can I cancel my order?
There's an item missing from my order
Can I locally pick up my order?


Why hasn't my order arrived?
Please make sure to give a reasonable amount of time for the package to ship. Check the tracking information on your order for any status updates on the package's location. Expect a delay for any local bad weather or other conditions that can cause a delay in the delivery time.


My tracking says it was delivered, but I never received the package
Please check to make sure the package wasn't sent to a second unit or guest house. Check for a note from the shipping carrier explaining the attempted delivery of the package. Also try giving your local postal office a call to see if they have your package on hold for any reason.


I can't track my package
Make sure there is not an issue with the USPS website at the time you are trying to track the package. Sometimes United Integral Inc. uses a third-party shipping carrier which delays updates on the USPS website, but not the package itself. International orders cannot be tracked, the number attached to your order is a Customs ID number not a tracking number. Please give international orders an extra amount of time to ship and pass through customs.


I got the wrong item or the item was broken
If the item you received is not the item you ordered, or the item you ordered was defective, please contact our customer service department to arrange an exchange for the correct item. Please look at our returns and refunds policy for further details regarding any RMA information.


Can I cancel my order?
If the product you purchased has not been shipped, we can cancel the order at no cost to you.If the order has already been processed or shipped, we will not be able to cancel the order. To properly get this refunded you will need to send the package back to United Integral Inc., the order will be refunded minus the shipping costs. Please refer to the returns and refunds policy for further details.


There's an item missing from my order
We sincerely apologize for the mistake. Please contact our customer service department to arrange for a reshipment of missing items.


Can I locally pick up my order?
At this time United Integral Inc. does not allow for local pickups on any of our web orders. We apologize for the inconveniences as we work on accommodating all of our customer requests.

 

This FAQ is in place as a easily accessible resource when dealing with your order issues. Please do not hesitate to Contact United Integral Inc. for any information regarding your order. Think your question should be in this FAQ? Let us know!

UnitedIntegral

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    About UnitedIntegral

    United Integral Inc is about you! As a leader in the electronic accessory department, we aim to provide our customers with a competitive edge on the market. With a family-driven business environment we ensure that our staff members are always happy to serve. With a long history in the industry, we are able to offer high quality products and the expertise to back it up.

    Strong roots and stronger beliefs guarantee you the best shopping experience.Read Why many customers shopping with us.

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    UnitedIntegral Shipping Rates

    Processing takes an additional 2 to 3 days for orders from this seller.
    Listed below are shipping details for UnitedIntegral, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Domestic CanadaETA7 - 11 days
     per ItemCDN$ 0.00
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 0.00
    North America and ProtectoratesETA8 - 16 days
     per ItemCDN$ 0.00
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 0.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    7 - 11 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    UnitedIntegral Shipping Policies

    United Integral Inc. aims to ship your package within 2-3 business days. For standard shipping, the method is determined by the delivery destination, product type, as well as the package weight. The methods used are USPS First Class Mail, USPS Priority Mail, Parcel Post, and USPS First Class International. These are all proven shipping methods and ensure your package gets to you quickly and safely. (United Integral Inc. currently only ships to US, US protectorates including Guam and Puerto Rico, AFO/FPO, and Canada)

    Shipping Process Breakdown

    •     
    • Order placed    
    • Order processed and checked for quality assurance    
    • Order is then sent to our shipping warehouse    
    • Once the order has been packaged it is automatically tagged with     tracking/customs information    
    • This information is then sent to you to keep track of your package    
    • Orders are picked up by our shipping carriers daily

    This process is a tried and proven way to get your order to you as fast as possible. The majority of this process happens within a couple hours; most of the time the package is ready to be handed to the carrier several hours before it is picked up.

    Please note that United Integral Inc. uses all its' resources to get your package shipped, but unforeseen circumstances can sometimes delay the shipping of your package. If at anytime you feel your package is taking longer than it should, please contact a customer service representative and we will not hesitate to assist you in resolving the issue.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide UnitedIntegral with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to UnitedIntegral's Privacy Policy.

    UnitedIntegral's Privacy Policy

    United Integral Inc. is dedicated to protecting your privacy. Like you trust Amazon with your information, you can trust that United Integral Inc. will not use your private information for any other purpose than to process your order. With several security measures in place we guarantee safe storage for your information while it is being processed through our system.

    If you ever feel that your private information was released without your consent for whatever reason, please do not hesitate to Contact Us.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact UnitedIntegral to get information about any additional policies that may apply:

    Contact this seller Phone: 877-297-5783

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    United Integral Inc. does not currently offer any special gift preparations for its' orders.

    Gift Wrapping