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Frequently Asked Questions
Why do your prices appear always higher compared to other vendors?Office Maverick
- Storefront:www.amazon.ca/shops/A3MA01YYYGM0ZM
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For questions regarding products, order delivery, or returns, please contact Office Maverick Customer Service:For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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About Office Maverick
ATTENTION: Important Notice - All our prices include the Canadian sales taxes, this may make our prices may appear higher. Please be advised that we are a legal Canadian corporation and we take tax collection seriously. All purchases include a legitamate invoice and tax numbers. You will be able to apply our invoices to any business purchases or expenses made in Canada.
**** This practice will go on until Amazon Canada implements a legitimate tax collection system for third party vendors shipping and stocking inventory outside of Amazons canadian warehouses, thus creating an even playing field for most 3rd party vendors **** - Top of Page
Office Maverick Shipping Rates
Shipping Rates to be announced by item posted. Listed below are shipping details for Office Maverick, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.
Shipping rates for all products (excluding Books, Music, Video and DVD)StandardExpeditedDomestic Canada ETA 2 - 10 days 1 - 3 days per Item CDN$ 3.99 CDN$ 4.50 per Weight (kgs) CDN$ 0.00 CDN$ 0.00 per Shipment CDN$ 9.00 CDN$ 15.99 North America and Protectorates ETA 8 - 16 days 4 - 7 days per Item CDN$ 5.75 CDN$ 7.99 per Weight (kgs) CDN$ 0.00 CDN$ 0.00 per Shipment CDN$ 17.99 CDN$ 21.99
* Shipping Rates for Books, Music, Video and DVDDomestic
4 - 14 daysPriority Domestic
1 - 3 daysUnited States
7 - 12 daysOther International
42 - 56 daysBooks CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99 VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98 DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.
Region Key Domestic Canada Canada North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.) Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand Rest of World Other countries excluding Somalia and Syria
Office Maverick Shipping PoliciesTop of Page
All shipping charges are to be paid by the customer for all orders or returned items or defective products. Any exceptions where the weight of the order is beyond the normal standards imposed by the courier companies, bulk freight transport charges will be quoted to the customer for each order. Furniture orders will need to be shipped by truck and quoted for transport rates, unless the item is small enough to be shipped by courier. We ship same day for in stock items when orders are confirmed by 3 PM. We ship using UPS, Purolator, Federal Express, Fedex Ground depending on the area and item. We reserve the right not to ship to remote rural areas of Canada such as the Territories, Nunavut, and parts of Newfoundland due the cost of shipping and courier restrictions. Unfortunately at this present time the couriers do not ship to PO boxes. The only item shippable to PO boxes are Jolek Printing Supplies.Top of Page - Top of Page
Privacy & Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.
In addition, we want you to be aware that Amazon.ca will provide Office Maverick with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Office Maverick's Privacy Policy.
Office Maverick's Privacy Policy
All information gathered on this web site, is kept confidential.
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Returns and Refunds
Please refer to the Amazon.ca Product Return Policy. Please contact Office Maverick to request a refund or get information about any additional policies that may apply:
For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.
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Returns Instructions
To return defective goods you need to advise us of a defective product by email, for some items we will require a serial number. We will issue a RA (Return Authorization) number. We will also send you a specific return to address information. On the returns package you need to clearly indicate the RA number and the From to address and Return to address the identical way it was sent to you in the RA approval email. RA numbers have a time limit, failing to respect this time return limit, forfeits your right to be able to return the item. Failing to follow these instruction will be cause for the returned item to be refused. Not having the RA number clearly indicated on the outside of the package - will also be cause for the refusal of the parcel - no credits will be given for returns of shipping charges. Most products,(with the exception of pens, batteries,light bulbs, toner cartridges, ink cartridges or any other printer, copier, fax or multifunction machines and imaging supplies) can be returned within 10 business days from the date on the invoice. All items being returned must be unused and in their original packaging. We now require separate electronic photos of the items and packaging. All returns must be approved by our returns department and assigned a return authorization number. All products being returned are shipped at the customers expense. All defective items returned will be fully credited less all original shipping fees incurred on the original purchase invoice, once it is confirmed that all damages are from a manufacturers defect. Any returns sent back to Office Maverick that do not follow the above criteria will be refused and sent back.