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4.8 stars over the past 12 months (135 ratings)

Frequently Asked Questions

 

TheFeltStore

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    About TheFeltStore

    The Felt Store Inc. is the only place for convenient and fast online purchasing and shipping of felt and felt products. Drawing on over 50 years of experience in felt making, The Felt Store is committed to bringing you the best selection of felts and felt products. Whether you are looking for technical felts to meet your industrial or commercials needs, or a wide variety of craft and designer felts, The Felt Store can provide you with the highest quality products at the best price. Environmentally friendly, practical and stylish, The Felt Store offers uniquely crafted and fashionable products for both yourself and your home.

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    TheFeltStore Shipping Rates

    SHIPPING RATES

    All shipping rates are based on either UPS or Canada Post. You must be able to accept both of these.


    Listed below are shipping details for TheFeltStore, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Domestic CanadaETA2 - 10 days1 - 3 days
     per ItemCDN$ 0.00CDN$ 0.00
     per Weight (kgs)CDN$ 3.84CDN$ 3.84
     per ShipmentCDN$ 5.99CDN$ 50.00
    North America and ProtectoratesETA8 - 16 days4 - 7 days
     per ItemCDN$ 0.00CDN$ 0.00
     per Weight (kgs)CDN$ 3.84CDN$ 3.84
     per ShipmentCDN$ 7.99CDN$ 50.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    4 - 14 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    TheFeltStore Shipping Policies

    Shipping Policies:

    1.  **Special Holiday Season Return/Refund Extension** - Offer valid from November 1st, 2013 12:00A.M. until January 6th, 2014 12:00A.M. We will refund the purchase price less shipping, handling and $2.00 charge if the item is returned to us in the original unused condition within 30-60 days of receiving the shipment. Please contact us for full return instructions.

    2. We will refund the purchase price less shipping and handling, if the item is returned to us in the original condition within 30 days of receiving the shipment. Please contact us for full return instructions.

    3.  The Felt Store has the right to refuse the return of items if the package is opened, damaged, or it is not the original product shipped.  We endeavor to be fair, but we must refuse to refund used or damaged product.

    4.  We will ship within 1 business day. If for some reason we cannot, we will notify you within 1 business day through your Amazon account.

    5.  The Felt Store has the right to choose the manner of shipping and you must be able to accept both UPS and Mail delivery.

    6.  The Felt Store has the right to refuse shipping to a PO Box if we deem that the packaged item may not fit into such a delivery location.  We will try to contact you for an alternative address.

    7.  We will not refund orders that are refused on delivery unless The Felt Store acknowledged being notified in advance of the date of shipping.

    8. If a customer refuses the package upon delivery or fails to pick up their package at the nearest Canada Post location, the cost of the return shipment from Canada Post to The Felt Store will be deducted from the customers item value credit.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide TheFeltStore with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to TheFeltStore's Privacy Policy.

    TheFeltStore's Privacy Policy

    We share identifiable information only with those parties entrusted with the processing of your account, the fulfillment of your order, and for providing you with information and updates about your order. We've established procedures to protect your privacy, which we vigorously uphold. Of course, this policy does not apply to information we are required to disclose by law.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact TheFeltStore to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.