Recent Feedback:

4.8 stars over the past 12 months
4.8 stars over the past 12 months (1,898 ratings)

Frequently Asked Questions

Q. What is included in shipping & handling charges?
 
A. Our S&H charge covers much more than the actual shipping cost for your package. It helps cover the many extra expenses involved in the complete process of handling the order. These include everything from using good quality shipping supplies to paying our staff a fair wage for picking/packing/shipping products and handling customer support issues.

Q. How does amazon feedback work?

A. Leaving positive feedback for us lets amazon and other customers know that we did our job properly. We leave 5 star POSITIVE feedback for all our customers and we would be most grateful if you would take time to leave us the same 5 star POSITIVE rating when you receive your order. This lets us know that your shipment has arrived safely, and you are satisfied.

If there are any problems, please report them to us before leaving feedback. We want to have a positive outcome to EVERY sale and we work with all our customers to try to resolve any issues to achieve this goal. Our near 100% feedback rating demonstrates our commitment to this.

Q. How do I cancel my order? 

A. If you made a mistake with your order please contact us asap. If the order has not finished processing we can cancel, however if it has been passed to our shipper you will be responsible for returning it to us.

Q. Why is there no printed instruction manual included with my new item? 

A. It is becoming a common practice for game/software manufacturers to not include a printed manual (cost/paper savings) but to instead include the manual or help files in electronic form on the disc.

Q. What if I order something that is not compatible with my computer system?

A. Please read the amazon item details carefully before ordering. If in doubt feel free to contact us for help or clarification.
Incompatible products can only be returned if unopened. See our return policy for more details.
If you have already opened the item and believe it is not compatible with your system, please see the publisher's return and replacement policies to see if you are eligible for a refund or replacement. Due to the nature of computer software, we are regretfully unable to provide refunds or replacements for opened items.

1stVideo

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    About 1stVideo

    Welcome to our 1stVideo Amazon.ca store. Here are some reasons to consider buying from us...

    1. NO CUSTOMS FEES!! Since we ship by Canada Post from Ontario, Canadian customers will never be charged customs or other import fees. USA sellers cannot guarantee this.
    2. FAST SHIPPING: All products are in stock and ready for immediate shipment - usually the same or next business day. Most orders get delivered in 2-5 business days depending on your location. We also offer a faster ExpressPost shipping option.
    3. SHIPPING DISCOUNTS: Buy more than one item from us and save on shipping.
    4. PEACE OF MIND: We have been selling entertainment products including movies, games, music CDs and books for almost ten years. We are an Amazon Pro Merchant and a BBB member, so you  can be assured that your purchase from us will be a positive experience. Our high feedback rating demonstrates our commitment to customer service and satisfaction.

    To see our complete inventory of bargain priced products Click on the  Storefront link on the top left.

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    1stVideo Shipping Rates



    Listed below are shipping details for 1stVideo, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Domestic CanadaETA2 - 10 days1 - 3 days
     per ItemCDN$ 1.99CDN$ 1.99
     per Weight (kgs)CDN$ 0.00CDN$ 0.00
     per ShipmentCDN$ 3.00CDN$ 7.00
    North America and ProtectoratesETA8 - 16 days4 - 7 days
     per ItemCDN$ 2.99CDN$ 2.99
     per Weight (kgs)CDN$ 0.00CDN$ 0.00
     per ShipmentCDN$ 4.00CDN$ 6.00
    Western EuropeETA56 - 84 days14 - 28 days
     per ItemCDN$ 2.99CDN$ 2.99
     per Weight (kgs)CDN$ 0.00CDN$ 0.00
     per ShipmentCDN$ 6.00CDN$ 7.00
    Japan and South East AsiaETA56 - 84 days14 - 28 days
     per ItemCDN$ 2.99CDN$ 2.99
     per Weight (kgs)CDN$ 0.00CDN$ 0.00
     per ShipmentCDN$ 6.00CDN$ 7.00
    Rest of WorldETA63 - 84 days21 - 28 days
     per ItemCDN$ 2.99CDN$ 2.99
     per Weight (kgs)CDN$ 0.00CDN$ 0.00
     per ShipmentCDN$ 6.00CDN$ 7.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    4 - 14 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    1stVideo Shipping Policies

    We ship most items the next business day after we receive your order. Note that business days do not include Saturdays, Sundays, or Holidays.

    Most orders get delivered to customers in the time frames shown in the table above. Canadian orders tend to arrive in 2-5 business days. Actual times vary depending on your location. If you need faster delivery please choose the Expedited option.

    NOTE that amazon.ca may have restrictions on what countries we can ship certain products to. If you have questions regarding this or anything else, please contact us.


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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide 1stVideo with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to 1stVideo's Privacy Policy.

    1stVideo's Privacy Policy

    Your information is NOT shared with any other party! We will use your contact information for order related matters, however you will not be contacted again in the future unless you contact us first.
    We do not collect any credit card information - that is handled entirely by amazon.ca.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact 1stVideo to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Problems or Issues With Computer Products or Defective Discs...

    • In our experience, we have found that most issues are not due to a defective disk, and can be solved by adjusting the    program and/or computer settings. If the issue is caused by a computer or program setting, then a replacement disk will have the same problems as the original.
    •     
    • First check that your computer meets the minimum requirements for this item. The system requirements can be found on the product packaging.
    •     
    • If the software does not load or run, try (1) reinstalling and/or (2) installing on a different machine. Sometimes memory resident programs, such as an antivirus program, conflict with    software installation, and you may need to disable these to allow proper installation.
    •     
    • If these suggestions do not help, we recommend to our customers that they directly contact the game publisher's    technical support team for help. As a retailer, we sell thousands of software titles, but as you can imagine we do not have the technical knowledge to provide support for the all the titles we sell. The publisher, however, has extensive knowledge about their particular products, and will be able to provide in-depth technical support.
       The publisher's support website can be found on the product packaging, usually on the back of a jewel case, on the side/bottom of a retail box, or inside the product manual (if included). Quite often they have solutions to many common problems as well as any software updates posted on the site.
       The publisher's technical support team will be able to determine whether the problem is with the computer/program settings or if the problem is a defective disc.
    •     
    • If none of this helps, please contact us at amazon-ca@1stvideo.com and we will do our best to assist you.