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4.8 stars over the past 12 months
4.8 stars over the past 12 months (21,503 ratings)

theWireless Company

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    About theWireless Company

    theWireless from Saint Paul, Minnesota is committed of bringing great deal and great products to Amazon Canada - and back by great services! (of course~). All our products are brand new, directly from the factory (saves some money~). We ensure simplicity when you buy from us. All orders are shipped from the United States, delivery duties and taxes, paid for - giving you a peace of mind when buying from a US merchant.

    We stand behind our products. Your satisfaction is important to us. If for any reason you are not completely satisfied with your order, please contact us via email. Our customer service will get back to you within 24 hours (Mon-Fri, excluding US Holiday)

    Email address: CAhelp@theWireless.com
    or email us by using Contact Seller in your Amazon account.

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    theWireless Company Shipping Rates

    theWireless is proud to serve our Canadian customers in Amazon.ca! We provide FREE SHIPPING and ship from the United States, bringing you great deals and great prices. All shipments will be free of custom duties and taxes as we have already prepaid all these charges. You will have peace of mind knowing that you are buying from a reputable seller!

    Standard Shipping usually takes 7 - 14 business days. On some rare occasions it may takes up to 2 weeks for final delivery, depending on your area. Packages will be delivered by your local post office - Canada Post.

    UPDATE: Expected delay due to unprocessed and accumulated mails of Canada Post
    We are pleased to inform our customers that Canada Post is back to business. With unprocessed mail in Canada Post system and accumulated mail received from other countries that has not yet entered the system, it will take some time to stabilize the operations and to return to the normal delivery standards. Any mail in the system at the time of the work disruption has been secured for processing and delivery.

    UPDATE: Canada Post to Resume Operations Monday June 27
    June 26, 2011 OTTAWA – Canada Post has initiated the process to resume operations following the passage of Bill C-6, An Act to provide for the resumption and continuation of postal services.
    Canada Post employees will return to work within the next 24-48 hours and will be contacted by their supervisors regarding their return to work schedule. Plant employees will return to work first to begin sorting the mail for delivery, with delivery employees to follow.

    UPDATE: Lockout at Canada Post June 16, 2011 at 12:00 a.m. Eastern Daylight Time (EDT).   All mail processing plants and letter carrier depots are closed and all facilities have been secured. No new mail will be accepted.
    Even though we are shipping from the United States, which USPS continues to accepts mails to Canada, but because of operations halt that these packages will be on hold in USPS facilities. 

    For the security of shipments, we have decided to temporary stop selling in Amazon.ca. If you have not receive an email from us about shipment updates, we may have not ship your order. Please contact us for more information.

    UPDATE: Canada Post Strikes
    - The Canadian Union of Postal Workers began labour dispute activities as of June 2, 2011 at 11:59 p.m. Eastern Daylight Time (EDT). The union has stated their intention to follow a rolling 24-hour walk-out that could impact various cities throughout the country. Updates about the labour dispute can be found on the Canada Post website.
    theWireless is using Canada Post as primary delivery carrier. We're monitoring the progress of the labour dispute very closely. You may notice a delivery delay as a result of the labour dispute, however we expect that any impact will be minimal. We continue to accept orders as usual.


    Listed below are shipping details for theWireless Company, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Domestic CanadaETA7 - 11 days
     per ItemCDN$ 0.00
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 0.00
    North America and ProtectoratesETA8 - 16 days
     per ItemCDN$ 0.00
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 0.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    7 - 11 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    theWireless Company Shipping Policies


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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide theWireless Company with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to theWireless Company's Privacy Policy.

    Privacy Practices

    theWireless Company values the privacy of your personal data.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact theWireless Company to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page Returns & Refunds

    30 Days Return Policy for most products
    theWirelessCompany values relationship with you and offers a return policy for most products that you purchase directly from, and fulfilled by theWirelessCompany. Under this policy, you may return to theWirelessCompany, within the applicable return policy period, products that you purchased directly from theWirelessCompany for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees.

    For orders purchase from theWirelessCompany, but the order is fulfill by Amazon.com (FBA orders), please contact Amazon.com directly.

    Return/Exchange Policy:
    - All return for refund must be returned post mark within 30 days from date of purchase.
    - You may return items that are unopened, in new condition, original condition with original product packaging for a refund, less the shipping fee have paid to the order.
    - Customer may now return without requesting RMA number. Please provide order number, description of item(s) to return, reason to return and other information you may wish to disclose about the return.
    - You may return item(s) in its original condition, in new packaging only. Restocking fee (15%-25% depending on the return condition) may apply for any opened item. We reserve the right to refuse return if the return condition does not meet the requirement.
    - Items that are open and over 14 days from date of delivery, maybe eligible for return to warranty exchange only.
    - All return request must be requested within 30 days of delivery of a shipment.
    - Shipping, handling, and transaction fees are not refundable except if the return / exchange is a result of our error.
    - We do not accept returns of:
        ~ Any item that is not in its original condition, damaged, or missing any parts
    - Please do not send us items that do not meet the conditions listed above, as we will not issue refunds for non-qualifying items and cannot return the items to you. We cannot accept returns of opened items or items returned more than 30 days after delivery.
    - Customer should expect a refund in the same form of payment originally used for purchase within 5 to 7 business days of receipt of the return package.
    - Please package the return item carefully as we are not responsible for any damages that may occur when you ship it back.
    - All return packages should send to below address with RMA number/packing included in the package:

        theWirelessCompany - Return Dept
        375 Rivertown Dr #500
        Woodbury, MN 55125
        United States

    Defective Item:
    - If the item is defective within the first 30 days of order (from date of purchase), we will send replacement at no extra cost for customer. Please contact us for more details.
    - Selected items are to replaced by the manufacturer; please contact us for details.

    Item(s) that are non-returnable:
    - Items with Software/CD
    - Used screen protector
    - Any items that are opened and over 14 days from date of delivery. We will accept these return for warranty exchange, but not for refund.
    - Hygenic specific item(s), such as earphone, headset, Bluetooth Headset that are open from its packaging. We are unable to restock the item(s) as the manufacturers will not restock them due to hygenic issues. We will accept return if the items are originally in bulk-packaging.