Frequently Asked Questions

What is your return policy?

365 Day No-Hassle Return Policy

Everything we do here at MrWatch is centered around our customers. For this reason we are proud to offer our 365 day no hassle return policy!

Within 365 days of your order date, provided your watch is still in its original box with all materials and has not been worn, used or sized your watch is eligible for return.**

That's right! An entire year to return, and no restocking fee! Buy any gifts early and rest easy knowing that if the recipient is not 100% happy with it they are able to return it at their convenience.

Just fill out the return form on the bottom of your packing slip and include it with your return. In addition, if your order was shipped within the United States, you may choose to use the return label on the reverse side of your packing slip. If you use this label a flat fee of $6.95 will be deducted from your refund. If you use the included label, simply drop off the package at your local post office, a post office mail box or give the package to your local carrier. Or, if you choose, you may contact us for an RMA number and ship your return via another method of your liking.

Here are some additional details:

You can return your watch for refund or store credit.

Upon arrival please check your watch for any manufacturer defects. To prevent having to go through the warranty process defective items must be brought to our attention within 10 days of receipt. After 10 days, defective items are no longer eligible for return, and you must use warranty repair for your watch at this time.

When returning an item, we suggest purchasing insurance for the return shipment. Please note that we are not responsible for return liability.

You will receive an automated email once your return has been checked in to our returns department. Your return will then be processed within 3-7 business days during the normal season, and 4-14 business days during November - January. A refund or store credit will be issued less original shipping charges. If your original shipping was free, a flat shipping fee of $5.00 will be deducted from your refund.

Please note, if any return is sent back to us as RTS (Return To Sender) by the carrier, an additional $5.00 fee will be deducted from your refund. In the event that your order is returned to us undeliverable by the carrier at customs clearance, the refund provided to your account will be applied less any amount we were charged by the carrier and customs to have your package enter your country.

Remember, if at any time you have questions or concerns let us know! We have real live people standing by ready to help. Our toll free number is 1-877-493-6847, and we are available here Monday through Friday, 9AM to 5PM EST. Or you can contact us via email through Amazon.ca.

** Please note, we do reserve the right to refuse any return that does not meet our return criteria