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4.7 stars over the past 12 months
4.7 stars over the past 12 months (3,180 ratings)

Frequently Asked Questions

POSSIBLE CANADA POST DELAYS (Update Jan 05, 2013)

For order placed from October 17, 2012 to January 3, 2013, Please note that you order may be delayed, since Canada Post does not operate during the following days.    
  • Saturday, December 22, 2012 
  •  Sunday, December 23, 2012 
  •  Tuesday, December 25, 2012 
  •  Wednesday, December 26, 2012 
  •  Saturday, December 29, 2012 
  •  Sunday, December 30, 2012 
  •  Tuesday, January 1, 2013    
This means that if your item was shipped on Friday, December 21, 2012, your item has only been in transit for 2 business days on Thursday, December 27. 

Estimated delivery standards are approximately 7-10 business days, so please be patient, and have a safe and happy new years. If your item still doesnt arrive by the end of monday, then send me a message and ill resend it no hassles.

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STANDARD: CANADA POST (LETTER POST)
EXPEDITED: CANADA POST (EXPEDITED) 

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Q: How long before I order do you ship out your items?
A: Cellular Canada© ships out all items within 24 hours of receiving clear payment

Q: How long does it take for my item to arrive?
A: Shipping times vary according to location and method of shipping. All of our items are shipped via: Canada Post Letter mail (standard) and Canada Post Expedited Service (expedited). Please see CanadaPost website for shipping times.

Q:Is your items back by a Warranty or Guarantee?
A: All of Cellular Canada © products are Guaranteed against D.O.A. and defects within 7 Days of receiving the items. According to the items and manufacturer, etc. existing Warranty may apply. Please contact us in person to find out which items are covered, etc.

Q:Where are you located?
A: Cellular Canada © is a 100% online retailer. 

Q:Do you offer local Pick-Up or cash Sales?
A: Cellular Canada © does NOT offer local pick-up. All transactions must be paid through Amazon and Cellular Canada© will not accept any form of payment, other then those conducted through Amazon. Please do not ask for local pick-up or cash sales.

Q:Are all of your product O.E.M.?
A: All of our items are original equipment manufacturer (unless stated), the majority of our items are either A-Stock or Bulk Packaging. Cellular Canada © DOES NOT SELL ANY COUNTERFEIT ITEMS!!!

Q:Where Do I ship refund/ exchanges:
A: Please ship any refund/exchange to:

Cellular Canada
131 Bloor St. W
PO Box 22056-The Colonade PO
Toronto, Ontario. M5S 1R0
sales@celllularcanada.ca

Q: Is there a number I can call to contact someone regarding my purchase or exchange?
A:  No, please send us a message through the amazon message system. We typically return all emails within 24hrs. 

Q: If I return a product, is the initial charges for shipping and handling refunded also?
A: No, only the cost of the item will be refunded and the associated charges for shipping and handling are NOT refunded. However, there are cases whereby the initial shipping charges may be refunded and are assessed on a case by case scenario (situation-specific)

Cellular Canada (operating under B/N 858019524RT0001)

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    About Cellular Canada (operating under B/N 858019524RT0001)

    CANADA LONG WEEKEND FRIDAY AUGUST 1 to MONDAY AUGUST 4: 
    ALL ORDERS PLACED DURING THIS TIME WILL BE SHIPPED ON TUESDAY, AUGUST 5th, WHEN CANADA POST RESUMES ITS SERVICE.

    =============================================================

    ATTENTION: CELLULAR CANADA HOLIDAYS
    FROM JUNE 16, 2014- JUNE 29, 2014


    Cellular Canada Inc. will be on holidays from June 16, 2014 till June 29, 2014.
    All orders which were placed prior to June 16, 2014 have been shipped. During our holidays, we will not be responding to emails and our listings will not be available on amazon.ca

    We will be returning on June 27, 2014.

    We would kindly ask that you be patient during our holidays and thank you for your courtesy during this time period.




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    Cellular Canada © is an Online Retailer of Mobile and Electronic Accessories. 
    • First established as Cellular Initiatives  in 1999 as a storefront mobile phone retailer (Rogers/ Fido) and located on  Dundas St./ Church St. in Toronto, Ontario Canada. 
    • In 2010 Cellular Canada went 100% online. You 100% Satisfaction is our First Priority, so please contact us at through the amazon email system if you have any problems, issues, concerns, etc. We respond to ALL emails within 48 hrs (most times sooner).
    • William, and Nadia have provided the Toronto community with quality Cellular Accessories since 1999 and will continue to ensure that our customer demands are met through the amazon marketplace. Your satisfaction is our highest priority, please contact us if you have any problems associated with your order.
    Cellular Canada
    131 Bloor St. W
    PO Box 22056-The Colonade PO
    Toronto, Ontario. M5S 1R0
    TOLL FREE: 1-800-491-7784 (POST PURCHASE INQURIES ONLY I.E.:AFTER SALE CUSTOMER SERVICE CALLS ONLY)

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    Cellular Canada (operating under B/N 858019524RT0001) Shipping Rates

    Shipping Rates:
    *Please see item description as Shipping Rates vary according to location

    Listed below are shipping details for Cellular Canada (operating under B/N 858019524RT0001), including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Expedited
    Domestic CanadaETA2 - 10 days1 - 3 days
     per ItemCDN$ 0.00CDN$ 0.00
     per Weight (kgs)CDN$ 0.00CDN$ 0.00
     per ShipmentCDN$ 0.00CDN$ 19.99


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    4 - 14 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    Cellular Canada (operating under B/N 858019524RT0001) Shipping Policies

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    BLACKBERRY UNLOCK CODES: All buyers purchasing blackberry unlock codes, must purchase them in separate transactions and email us separately with the imei in each transaction or bulk email us with the imei to our customer email address
    ------------------------------------------------------------------------------
    ATTENTION: CELLULAR CANADA HOLIDAYS
    FROM JUNE 16, 2014- JUNE 29, 2014


    Cellular Canada Inc. will be on holidays from June 16, 2014 till June 29, 2014.
    All orders which were placed prior to June 16, 2014 have been shipped. During our holidays, we will not be responding to emails and our listings will not be available on amazon.ca

    We will be returning on June 27, 2014.

    We would kindly ask that you be patient during our holidays and thank you for your courtesy during this time period.

    ==========================================================
    Cellular Canada © Shipping Policy:
    POSSIBLE CANADA POST DELAYS (December 20, 2013 until Jan 2, 2014)

    For order placed from 
    December 20, 2013 until Jan 4, 2014
     , Please note that you order may be delayed, since Canada Post does not operate during the following days.    
    • Wednesday, December 25, 2013 
    •  Thursday, December 26, 2013 
    •  Saturday, December 28, 2013
    •  Sunday, December 29, 2013
    •  Saturday, December 29, 2012 
    •  Sunday, December 30, 2012 
    •  Wednesday, January 1, 2013    
    This means that if your item was shipped on Wednesday, December 25, 2012, your item has only been in transit for 3 business days on Thursday, January 2, 2014.

    Estimated delivery standards are approximately 7-10 business days, so please be patient, and have a safe and Happy New Years 2014. If your item still doesn't arrive by the end of monday, then send me a message and we will ensure that we resolve missing items, etc. 
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    UPDATE: 2011

    *AS OF JULY 06, 2011 CANADA POST HAS BEEN EXPERIENCING 1-2 WEEKS DELAY IN DELIVERY STANDARDS* MORE INFORMATION CAN BE FOUND ON THE CANADA POST WEBSITE.

    STANDARD: CANADA POST (LETTER POST)
    EXPEDITED: FED EX GROUND (ONTARIO), CANADA POST (EXPEDITED) REST OF CANADA
    ----------------------------------------------------------------------------------------------

    All items are shipped via: Canada Post

    Standard: Canada Post Letterpost
    Expedited: Canada Post Expedited Service

    Tracking+ Insurance:
    *Only "expedited" Service includes tracking information

    Missing Items/ Undelivered:
    *Please contact Cellular Canada via: amazon email  for undelivered or missing items. Your satisfaction is my first priority, so please let me know how I can be of service

    Feedback:
    Please contact Will,  or Nadia before leaving negative feedback. Your satisfaction is our #1 priority, and if we can fix and issue or problem that you have with an item/ order, we will do our best to make you satisfied :)

    Estimated Shipping Times:
    Ontario: 7-10 Business Days (business days does not include sat/sun)
    Rest of Canada: 10-14 Business Days
    U.S.A.: 12- 20 Business Days

    *STANDARD SHIPPING VIA: LETTERPOST (CANADA POST)
    *EXPEDITED SHIPPING VIA: FED-EX (ONTARIO), CANADA POST "EXPEDITED"- REST OF CANADA.

    *SHIPPING DELIVERY STANDARDS ARE ESTIMATES ONLY [ACCORDING TO C.POST/ FED-EX STANDARDS] AND NOT GUARANTEE'S, WE CANNOT CONTROL ANY ASPECT OF SHIPPING, OTHER THEN MAKING SURE THAT YOUR ORDER IS SHIPPED WITHIN THE TIME GUARANTEE, ONCE THE ITEM IS SCANNED INTO THE SHIPPING SERVICE PROVIDER, CELLULAR CANADA CANNOT BE HELD LIABLE FOR DELAY'S  IN THE TIME IT TAKES FOR YOUR ITEM TO GET DELIVERED.

    *The above noted shipping times are according to Canada Post's estimated Delivery Times. Delivery times may vary and the aforementioned chart is an estimate and not a guarantee.
    *Cellular Canada © ships all items with 24 hours and will work to ensure your 100% Satisifaction.
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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide Cellular Canada (operating under B/N 858019524RT0001) with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cellular Canada (operating under B/N 858019524RT0001)'s Privacy Policy.

    Privacy Practices

    Cellular Canada (operating under B/N 858019524RT0001) values the privacy of your personal data.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact Cellular Canada (operating under B/N 858019524RT0001) to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

  • Top of Page POSSIBLE CANADA POST DELAYS (Update Jan 05, 2013)

    POSSIBLE CANADA POST DELAYS (Update Jan 05, 2013)


    For order placed from October 17, 2012 to January 3, 2013, Please note that you order may be delayed, since Canada Post does not operate during the following days.    
    • Saturday, December 22, 2012 
    •  Sunday, December 23, 2012 
    •  Tuesday, December 25, 2012 
    •  Wednesday, December 26, 2012 
    •  Saturday, December 29, 2012 
    •  Sunday, December 30, 2012 
    •  Tuesday, January 1, 2013    
    This means that if your item was shipped on Friday, December 21, 2012, your item has only been in transit for 2 business days on Thursday, December 27. 

    Estimated delivery standards are approximately 7-10 business days, so please be patient, and have a safe and happy new years. If your item still doesnt arrive by the end of monday, then send me a message and ill resend it no hassles.