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4.8 stars over the past 12 months
4.8 stars over the past 12 months (63 ratings)

Frequently Asked Questions

When will my order arrive?
In most cases, orders are fulfilled within 24 hours or less and shipped via the United States Postal Service unless other arrangements have been made. We find that most shipments arrive within 5 to 7 business days depending on location, so long as there are no unexpected delays at Customs.  For any questions regarding shipping, please contact Customer Service.
 
Can orders be shipped via UPS, FedEx or other non-US Postal Service methods?
At this time, all orders are shipped via the US Postal Service.  In the case of bulk orders, we may be able to make arrangements for other methods of delivery but generally, USPS is our preferred method of shipping.
 
I would like to cancel my order.  Can I do this?
You may cancel the order prior to shipping confirmation but since orders are processed and shipped rapidly, last-minute cancellations may be difficult. For any questions, please contact Customer Service.
 
What is your Return Policy?
For further information, please review our Return Policy.  In the case of a return or exchange, it is always best to contact Cellular Connection Customer Service. Shipping costs are non-refundable and restocking fees may apply. Please inquire with Customer Service for details.

I ordered the wrong item by mistake.  Please help me.
Mistakes do happen.  Please contact us and we will be happy to work with you to find the right solution.

My order arrived in a damaged state.  What can I do?

Please contact us and we will work with you to find the right solution.
 
The item I ordered is not what I expected it to be.  What are my options?
We are reasonable and willing to work with customers to ensure 100% satisfaction.  Please contact us at and we will find the right solution for you.
 
I am a retailer and would like to purchase items in bulk.
We are happy to work with retailers and find ways to do business together.  Please contact us with more details and we will find a way to serve you.  Thank you very much.

I emailed you but why have I not hear back?
Please check your junk mail inbox. We respond to all customers very quickly during our regular weekday business hours, so if you have not received a response, the email has likely found its' way to your spam mail box.  We will also respond through our after hours service on the weekend, but we ask that you please anticipate a delay for after hours messages. Messages are also viewable in 
the Buyer-Seller Messaging Service in your Amazon account.

Cellular Connection

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    About Cellular Connection

    About us: located in the heart of sunny Southern California, Cellular Connection is committed to provide stylish and affordable cellular accessories to our many valued customers throughout the United States and Canada.  We take great pride in the quality of our product and the value that comes with low prices, fast shipping, and the courteous service we provide to all of our customers.  We are committed to making your purchase a positive experience and we stand behind each and every product sold on our website.  Your satisfaction is guaranteed.

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    Cellular Connection Shipping Rates


    Listed below are shipping details for Cellular Connection, including the geographies shipped to, the service levels offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

    Shipping rates for all products (excluding Books, Music, Video and DVD)
     
    Standard
    Domestic CanadaETA7 - 11 days
     per ItemCDN$ 0.00
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 0.00
    North America and ProtectoratesETA8 - 16 days
     per ItemCDN$ 0.00
     per Weight (kgs)CDN$ 0.00
     per ShipmentCDN$ 0.00


    * Shipping Rates for Books, Music, Video and DVD
    Domestic
    7 - 11 days
    Priority Domestic
    1 - 3 days
    United States
    7 - 12 days
    Other International
    42 - 56 days
    Books CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    CDs, Cassettes, Vinyl CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99
    VHS Videotapes CDN$ 6.49 CDN$ 12.98 CDN$ 7.99 CDN$ 14.98
    DVDs CDN$ 3.49 CDN$ 12.48 CDN$ 7.49 CDN$ 7.99



    * Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
       Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.ca.

    Region Key
    Domestic Canada Canada
    North America and Protectorates United States and US Protectorates including American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
    Western Europe Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Holy See, Iceland, Ireland, Italy, Jan Mayen Island, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, Svalbard, United Kingdom
    Japan and South East Asia Brunei Darussalam, Hong Kong, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand
    Rest of World Other countries excluding Somalia and Syria

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    Cellular Connection Shipping Policies

    Cellular Connection is 100% committed to your satisfaction. All orders received during regular weekday shipping hours of 9AM to 3PM PST will be shipped on the same day or next business day. Orders received outside of shipping hours, on weekends, and US holidays will likely be processed after hours or on the following business day.  We pride ourselves in quick shipment and we will always take every step possible to ensure swift delivery.  At this time, we ship by USPS First-Class International Mail® only. For any specific questions related to shipping, please contact Customer Service through Amazon.  We are here to serve you!

    General Information
    Cellular Connection is dedicated to offering prompt shipment of your purchase.

    * All listed items are in stock and will in most cases ship within 24 hours (or less) of ordering.
    * We ship via USPS First-Class International Mail®, so your items get to you safely and quickly.
    * We find that most shipments arrive within 5 to 10 business days; however, packages can be delayed at Customs or due to weather conditions.  Please contact us with any questions or concerns and we'll always respond promptly.

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    Privacy & Security

    Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.ca, you are accepting the practices described in Amazon.ca's Privacy Notice.

    In addition, we want you to be aware that Amazon.ca will provide Cellular Connection with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Cellular Connection's Privacy Policy.

    Privacy Practices

    Cellular Connection values the privacy of your personal data.

    See Amazon.ca's Privacy Notice

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    Returns and Refunds

    Please refer to the Amazon.ca Product Return Policy. Please contact Cellular Connection to get information about any additional policies that may apply:

    Contact this seller

    To initiate a return, please visit Amazons Online Return Center to request a return authorization from the seller.

    For questions about a charge that has been made to your credit card, please contact Amazon. For questions about how to place an order, search Amazon Help.

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    Gift Messages

    All gift messages are free! You can add a gift message for each item in your order.  If you select our gift wrap option, we will print your message on a gift card or gift box sticker. Otherwise, we'll include a highlighted message on the packing slip. 

    Gift Wrapping

    During the checkout process, you can choose the gift wrap option. Cellular Connection will wrap each item in its own classy black box with tissue paper to compliment the color of the product, a silver bow, and personalized gift card or sticker.