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Angela K. Healey Ogden "AK" (Vancouver, British Columbia Canada)
(REAL NAME)   

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The Elements of User Experience: User-Centered Design for the Web
The Elements of User Experience: User-Centered Design for the Web
by Jesse James Garrett
Edition: Paperback
21 used & new from CDN$ 18.84

5.0 out of 5 stars Mandatory reading for anyone starting a web project..., Feb. 10 2009
6 Years later and still relevant...
Breaks the process down into sizeable bits that are understandable to all members of the organisation... Clearly states some of the biggest mistakes made : "Avoid jumping ahead to identify solutions when we don't yet fully understand the problem."

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