14 of 14 people found the following review helpful
4.0 out of 5 stars
Great coffee, quality problems, March 4 2012
I got my Magnifica five years ago as a gift. Coffee was wonderful...some customizable functions, crazy easy to use and to keep clean. I absolutely loved it.
However, from the beginning, it had an internal leak, with about a teaspoon of water dribbling onto the counter each time I pulled a shot. Since we lived more than a day's drive from a warranty service centre I just kept it on a tray and ignored the drip. I couldn't froth milk (this was my first espresso machine) so I figured it was something I was doing wrong and just kept lovin' the coffee.
After five years (used only on weekends because it is soooo noisy to run that an early morning espresso on a workday would have woken the whole house) the leak became worse...almost a quarter of a cup of water leaking into the drip tray each time I used it. I had read that the gaskets go over time and would need replacing, so I took it into a repair center. They found a hairline crack in the piston and had to rebuild it. By the way, they explained, that was why it wouldn't froth milk...the steam had been escaping from the piston from day one, so there was not an adequate amount coming out of the wand. A hundred dollars later, my machine worked as good as new...better, since I could froth milk! It was like Christmas had come all over again!
One week later, the power went completely. I took the Magnifica back to the repair shop, and now they've told me that there is corrosion on the electronic boards, likely due to the leak. Plus a valve needs replacing. Estimating about $400 to repair (he commented that the parts for DeLonghi are quite costly...the new circuit board is about $250 and the new valve is another $45). I'm going to walk at this point and am shopping for a new machine. I believe the whole mess was caused by a defect in the first place, but of course it is well out of warranty now. My lesson? Don't just make sure you have a warranty, make sure it's one you can actually use re: where you have to send or take the unit. If I'd been able to attend to the leak in the first place, I would probably still be enjoying my machine.