I admire Michael George for coming up with another innovative solution by applying the Lean Six Sigma approach to Service Industry. As Lean Six Sigma has helped companies in the manufacturing industry, this book will help the Service industry.

Praveen Gupta
Author of Six Sigma Business Scorecard

Six Sigma is all about breakthrough improvement. Without a breakthrough, achieving Six Sigma performance is impossible. Juran and Juran Institute are the most experienced in achieving and managing performance improvement. The Six Sigma: Breakthrough and Beyond book is unique as it is the only book that covers all aspects of achieving dramatic improvement.

Praveen Gupta
Author of Six Sigma Business Scorecard
and Co-author of Six Sigma Deployment