This phone has nice features and is easy to use, especially given its price (<$100) compared to other 4 line phones out there. As other reviewers have mentioned, THIS PHONE DOES NOT HAVE CALLER ID (a 1070 model is required for that). We purchased this phone will that fact in mind, which is why I still give it 5 stars. There is very little setup required (simply set the date/time, and assign the phone an extension number), and most features are intuitive to use.