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Robert Moore (Atlanta, GA)

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Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service
by Kenneth H. Blanchard
Edition: Hardcover
Price: CDN$ 17.87
126 used & new from CDN$ 0.01

1 of 1 people found the following review helpful
5.0 out of 5 stars Must have for any service industry!, March 15 2004
This short read is great have on hand when wanting to improve customer service in your business. I purchased this book for every person on my staff. It's easy to understand concepts and story-style format make it easy to discuss with your staff. This book goes well with "Selling the Invisible" by Harry Beckwith.

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