Customer Security: Buying and Selling on Amazon.ca
Amazon.ca is concerned about the safety and security of our
customers. Accordingly, we have put a number of technological protections in
place to ensure that our transaction process is extremely safe and that our
customers' information is secure.
Additionally, Amazon.ca takes a number of steps to help ensure that
our third-party seller platforms are safe and that our sellers are of the
highest quality. However, keep in mind that customer protection is a two-way
street. When buying or selling on any online venue, caution must always be
The overwhelming majority of online transactions are completed
without incident. While the possibility of being defrauded by a third-party
seller is minimal, there are some risks. Amazon.ca has developed the following
guidelines for buyers and sellers to help ensure that your online shopping
experience is safe and secure. Safety and Security Tips
Buyer Tip: Only Pay Through Amazon.ca
- Payments through Amazon.ca provide buyers with a
convenient method of payment. This is the only authorized and
recognized form of payment for Marketplace purchases. Sellers may only use
Amazon.ca to complete transactions.
- Regardless of circumstances, buyers should
never pay for an item from a third-party seller using an alternative
form of payment such as wire transfer, credit card, money orders, check, cash,
- Only items purchased through Amazon are
eligible for protection under the Amazon.ca A-to-z Guarantee.
Click here to learn more about
the Amazon.ca A-to-z Guarantee.
Buyer Tip: Research your seller.
- Buyers should always research a seller's feedback
history prior to initiating a transaction. Feedback is the leading indicator of
a seller's overall quality. Look for clues within a seller's feedback that
indicate the following: The ability to fulfill and ship orders in a timely
fashion, a seller's willingness to resolve transaction disputes, and an
indication that the quality of the products shipped matches the description
supplied by the seller. Click
here to learn more about seller feedback.
Buyer and Seller Tip: Protect your passwords.
- If using a public computer or terminal, always log
out when you complete an online session.
- Avoid using the same password for multiple online
- Passwords are case sensitive. For instance, "PASSWORD" and "Password" are two different passwords. When choosing a password, remember the capitalization you use.
- Passwords must be a minimum of 6 characters.
- It's best to avoid passwords that are easy to guess, such as "secret," "password," or "letmein." We also suggest that you avoid using your name, e-mail address, or other personal information that is easily obtained.
- Though it's not a requirement, adding numbers or special characters to your password will make it even stronger. For example, the password "rivers2!%" is a much stronger password than "rivers."
- Guard your password carefully. Remember, anyone who knows your password may access your account.
Buyer and Seller Tip: Be wary of unsolicited e-mail and telephone
- Amazon.ca will never e-mail or call a customer and
ask that they disclose or verify their Amazon.ca password, credit card, or
banking account number. Such information should only be submitted when
completing an order on Amazon.ca, registering to sell on Amazon.ca, contacting
Amazon.ca directly, or when making updates to the
Your Account or
- If you are contacted by or receive an unsolicited
e-mail from an unknown entity, and are asked to confirm or provide your
password or personal or banking information, simply disregard the request and
report the incident to
Amazon.ca for investigation.
- Buyers and sellers on the third-party sales platform
should always carefully review order and shipment confirmation e-mails to
ensure that they are legitimate and have been sent by Amazon.ca. To do this,
simply cross-reference confirmation e-mails with the transaction history found
within the Your Account
- If you receive a suspected fake Amazon.ca e-mail, or
discover a spoof Amazon.ca website, please report the incident to Amazon.ca by
sending the original spoofed e-mail as an attachment or forwarding the e-mail
directly to firstname.lastname@example.org.
Seller Tip: Ship only to supported addresses.
- Orders must only be shipped to addresses supplied by
Amazon.ca (contained within the ship confirmation e-mails). Sellers should be
especially concerned if contacted by a buyer and asked to ship a completed
order to an alternative address. In this case, sellers should refund the buyer
and then report the occurrence to Amazon.ca. Buyers are responsible for
providing a current shipping address upon registration.