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Need to Return an Item?

Our online Returns Centre will guide you through the return process--you can even print out a return shipping label. After packing your return, please send it back to us via Canada Post. We'll notify you via e-mail when we've processed your refund.

 

Returns Policy

You may return any of the following items to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 30 days of delivery of your shipment (including gifts):

  • Any book in its original condition
  • Any unopened (still in its plastic wrap) CD, DVD, VHS tape, software, or video game

You may return eligible baby items and toys to Amazon.ca, for any reason, for a full refund (we'll also refund the return shipping cost, if the return is a result of our error) within 45 days of delivery of your shipment (including gifts). Also, most health and personal care items can be returned within 60 days of delivery (subject to the exclusions below).

Please note that we cannot accept the return of opened items, some health and personal care items, grocery items, or items returned more than 30 days past delivery (45 days for eligible baby items and toys; 60 days for eligible health and personal care items). We can only process returns and refunds for items purchased at Amazon.ca.

If you ordered your item from an Amazon Marketplace seller, please see our Marketplace returns policy for more information about returning your order.

Exchanging an Item

You can exchange an item through our Online Returns Centre if your return item wasn't purchased with a promotion (except for promotions on shipping such as FREE Super Saver Shipping), the return item isn't subject to a restocking fee, and the exchange item meets the other eligibility criteria listed below. Please note we can't process exchanges for gift returns and exchange items cannot be sent as gifts.

Exchanges for a Different Size or Color

The exchange item must meet these criteria:

  • The item must be a different size or color than the return item
  • The item must be shipped and sold by Amazon.ca

If you are exchanging for a different size, we'll cover any cost increase. If you are exchanging for a different color, we'll charge you the difference in price. If the new price is lower--for either size or color--we'll refund you the difference. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

Exchanges for an Item in Your Cart

The exchange item must meet these criteria:

  • The item must be added in a quantity of one to the Cart
  • The item must be shipped and sold by Amazon.ca
  • The item can't have be added to your Cart as an Add-On item
  • The item can't be identical to the item being returned
  • The item can't be marked as a gift in your Cart

If the new item costs less, we'll refund you the difference. If the new item costs more, we'll charge you for the difference in price. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.

If the item you wish to return doesn't have an exchange return option, you will need to return the original item and place a new order.

Using our Return Mailing Label

The return mailing labels obtained from the Amazon.ca online Returns Centre are valid only for returns shipped within Canada. However, you can still use the online Returns Centre for items shipped from Amazon.ca to outside of Canada.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be the equivalent to our standard shipping costs for that item.

Replacement of Damaged or Defective Items

If you received a defective item that is sold by Amazon.ca and need to replace it with the same item, visit our online Returns Centre to request a replacement. Items that are fulfilled by Amazon.ca can't be replaced, but may be returned.

Refunds

You can expect a refund in the same form of payment originally used for purchase, within 7 to 14 business days after placing your return in the mail. Refunds are completed in 3-5 days after they have been received and processed. We will send you an e-mail to let you know when the refund has been completed. You can track returns and refunds in Your Orders.

If you paid for all or part of an item you want to return with a promotional coupon or code and the code has not expired, that part of your refund will be credited to your account, and will be available to use the next time you place an order at Amazon.ca. Please note, however, that the original expiration date still applies.

Returning a Gift

Gift returns are confidential.

The online Returns Centre allows gift recipients and gift givers to return items fulfilled by Amazon.ca, even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned.

Once your return is processed, we'll send an Amazon.ca Gift Certificate in the amount of the returned item(s) to the e-mail address you enter on the online Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.

Returning Electronics

Electronics purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned to Amazon.ca within 30 days of receipt of shipment via our online Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.

Televisions

Televisions purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of receipt of shipment via our online Returns Centre.

The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.

Amazon.ca is happy to accept returns for large TVs that are shipped via a specialty shipper. Amazon.ca also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from Amazon.ca, or a seller but fulfilled by Amazon, that was shipped via a specialty shipper, visit the online Returns Centre and request the return. We'll follow up with instructions for returning the TV.

Returning Watches

Returning Amazon.ca Purchases

If you need to return a watch order you placed directly with Amazon.ca, or a seller but fulfilled by Amazon, just visit our Returns Centre and return the watch within 30 days of delivery. Keep the following guidelines in mind:

  • Watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All watches must be returned in new, unworn condition, and will undergo quality checks.
  • All product packaging materials--including boxes, manuals, warranty cards, and any other materials in the original shipment--must be returned with your merchandise.

Returning Amazon Merchant and Marketplace Purchases

If you'd like to return an order made from an Amazon merchant, you will find a link to contact your merchant via the order summary in Your Account. Click the Your Account link in the top right corner of this or any other page on our site. After you sign in, you'll find a listing of your recent orders. Once there, simply locate your order and look for the button labeled "Need to return an item?" If you're returning watches purchased from Amazon Marketplace, please contact the seller directly.

Returning Baby Items and Toys

Eligible baby items and toys purchased from Amazon.ca, or a seller but fulfilled by Amazon, are easily returned within 45 days of receipt of shipment via the online Returns Centre. All other baby items and toys purchased from Amazon.ca or a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the online Returns Centre. To view a seller's return policy, click Return Items in the online Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Returning Breast Pumps

Amazon.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.

Breast pumps purchased from Amazon.ca are easily returned within 45 days of receipt of shipment via the online Returns Centre. Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.

To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the online Returns Centre. To view a seller's return policy, click Return Items in the online Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.

Returning Shipments without a Packing Slip

If you ordered an item that you want to return but can't find the packing slip, you can still return it via our online Returns Centre. You'll be asked to select the relevant order from Your Account.

If you want to return an item that was given to you as a gift, you can also return it via our online Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.

Returning Automotive Items with a Published Manufacturer's Warranty

If you have purchased an automotive item shipped from and sold by Amazon.ca, Amazon will directly honor the manufacturer's published warranty. Please contact Amazon Customer Service for assistance with a warranty claim.

For items purchased from a seller other than Amazon.ca please contact the seller.

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